surveymonkey
surveymonkey is headquartered in palo alto, ca. for more information, visit surveymonkey .
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zander was named ceo at surveymonkey in january 2016. he has served on surveymonkey’s board of directors since 2009, most recently as chair .
a long term board member of surveymonkey, lurie says his long term aim is to broaden the suite of products surveymonkey is offering business .
, surveymonkey vp and gm of surveymonkey audience .
with the surveymonkey audience product and self - serve technology, our customers are now in control and are able to quickly and cost - effectively target the right people to capture relevant insights .
surveymonkey offers three primary value propositions: accessibility, customization, and brand / status .
at surveymonkey - - and we' re making the template available for anyone to use .
allen & co. served as surveymonkey’s financial advisor and helped arrange the latest round of financing .
surveymonkey is targeting new global markets with its online survey business tool surveymonkey audience, as the firm looks to offer brands, media - owners and agencies with an “easier and faster” alternative to market research .
clients using the new websites can also now pay for surveymonkey’s service in either euros or pounds sterling .
surveymonkey has also opened a customer services centre on the portuguese island of madeira to serve the region .
over 20 million people use surveymonkey’s online platform, and the company has been exploring ways to bulk up corporate features in order to help increase revenue. most recently, surveymonkey launched a new panel survey platform in the uk called surveymonkey audience and integrated its services within the salesforce appexchange for easier use by businesses .
lurie had already served as interim leader of surveymonkey, after the tragic death of david goldberg last year, becoming its executive chairman. former facebook exec and surveymonkey director david ebersman will now become board chairman .
if you have any questions about surveymonkey or your existing account, please contact us via our help center .
surveymonkey ceo dave goldberg has rolled the dice on a new product line. (credit: getty images )
the high cost and time involved in traditional market research is what surveymonkey argues is its strongest competitive advantage .
surveymonkey plans to integrate those solutions with its own analysis services, especially those aimed toward b2b clients. essentially, b2b customers will be able to publish marketing content directly from surveymonkey' s core online survey platform .
. he replaced bill veghte in the top role. former surveymonkey ceo david goldberg, the husband of sandberg ,
surveymonkey has really been helpful for us to understand where our trends are going and really helps us predict things .
sheryl sandberg is taking a seat on the board of surveymonkey, her late husband’s online survey and polling company .
the news was first announced by the wall street journal last night, and was confirmed by surveymonkey this morning .
it will be interesting to see over the coming months exactly what companies surveymonkey has been eyeing off for purchase .
we' ve always been a customer - focused company, but surveymonkey helps us be even more centered on that .
“surveymonkey helped us start our business. we started using it from day one to validate our assumptions with customers. ”
it constantly amazes me that surveymonkey is so popular when there are far better and easier solutions available, like surveygizmo. granted i haven’t used surveymonkey for a year, but prior to that whenever i’ve tried it i came away very underwhelmed .
tech companies like alphabet (google) and microsoft continue to be attractive places to work according to this poll by surveymonkey .
a surveymonkey kitchen, decorated with “goldie” signage from the company’s previous headquarters. [ photo: harry mccracken for fast company ]
the partnership is debuting with the integration of surveymonkey’s election tracking feature with zignal’s dashboard. in the future, zignal, a real - time analytics company, will integrate additional surveymonkey features into its platform, said randy brasche, head of marketing at zignal .
david goldberg, ceo of online market researcher surveymonkey, in front of the company logo at headquarters in palo alto, california .
surveymonkey also recently made its first acquisition in more than two years when it bought canadian rival fluidware for over $ 20 million .
surveymonkey ceo dave goldberg said in a statement that the new api and portal allow
companies of all sizes” to gain access to its platform. the company also cited social media management provider hootsuite is expected to enhance its dashboard later this year with surveymonkey capability .
san francisco: zignal labs and surveymonkey have formed a partnership to aid customers to form deeper insights and make better - informed decisions .
has well - known tech figures, including facebook coo sheryl sandberg and hewlett - packard ceo meg whitman. in january, surveymonkey named
surveymonkey audience is part of the broader surveymonkey platform, making it a seamless solution for customers wanting to find the right people to take their surveys. this integration also allows for the fastest possible response data – surveymonkey imports demographic data directly into customers' accounts in real time to see exactly who (gender, age, etc .) said what, allowing its customers to make informed decisions quickly .
surveymonkey has a segmented business model, which recognizes customer segments with slightly different needs and problems. it serves the following two groups :
two years after buying a startup in ottawa, silicon valley stalwart surveymonkey is preparing to dramatically ramp up its presence in the capital .
uk— surveymonkey has embarked on a european expansion with the launch of several dedicated websites to offer its diy survey tool in local markets .
surveymonkey to date has raised $ 700 million, and renzu is the company’s sixth acquisition. terms of the deal were not disclosed .
surveymonkey, the online survey platform, raised $ 250 million in equity financing, making the company worth close to $ 2 billion .
surveymonkey plans to maintain techvalidate’s current headquarters in emeryville, ca, along with techvalidate’s management team, 50 employees and current product offerings .
“we recognized early on the tremendous power of integrating surveys with crm applications such as salesforce, ” said david jackson, clicktools ceo. “clicktools’ partnership with surveymonkey will allow us to bring those benefits to surveymonkey customers, increase the total addressable market and expand clicktools’ footprint. ”
zander lurie, a senior executive at gopro who since mr. goldberg’s death has served as the temporary executive chairman of surveymonkey, was named chairman. with the addition of ms. sandberg and mr. ebersman, surveymonkey has seven board members, including mr. lurie .
happy goat is just one of hundreds of small businesses using surveymonkey to glean valuable customer data. founded in 1999, surveymonkey has 14 million registered users. members can create survey questions to quickly post on blogs, websites, facebook or twitter .
you' re creating the data and analyzing it ,
says surveymonkey ceo dave goldberg .
it' s a really big space helping people make decisions .
, surveymonkey has the respondents and the technology to help customers get insights from the right people, to help them make the right decisions .
beautiful templates: emma offers a gallery of beautiful email templates and surveymonkey offers a plethora of survey templates to help you get started. all your tools in one convenient place: distribute surveys when and where you want with emma email campaigns and gather insights using surveymonkey’s powerful solution .
surveymonkey intelligence — as the new product is called — is built on the acquisition of renzu, a small startup founded by a team of zynga alums. surveymonkey seems to have quietly purchased the company in may 2015, although the companies are only officially making it public today .
surveymonkey’s main resource is its proprietary software platform, which customers use to create surveys. it also depends on human resources to provide customer service .
the original ceo and founder of surveymonkey david goldberg passed away suddenly early last year but lurie says his impact is still felt in the organisation .
founded in 1999, surveymonkey says it is the world’s largest survey company and that it helps customers collect over two million online survey responses daily .
surveymonkey’s key activities focus on platform management. the company primarily devotes time to maintaining its software - as - a - service (saas) platform, which enables the creation of surveys. it recently launched a new platform called surveymonkey benchmarks that enables users to compare their results against those of competitors .
speaking exclusively to m & m global, goldberg (above) insists surveymonkey aims to position itself as “complementary” rather competitive to the market research industry .
as part of the investment, surveymonkey and clicktools have entered an agreement to cross promote their products. surveymonkey’s vice president of business strategy, brent chudoba, and vice president of business operations and finance, tim maly, will join clicktools’ board of directors. other terms of the investment were not disclosed .
according to goldberg, surveymonkey users often bring their questionnaires into the workplace through their personal accounts, without providing their companies any controls on information or collaboration from that use. surveymonkey’s enterprise product, goldberg says, could be useful for everything from human resources’ employee satisfaction to surveys of large sets of customers .
surveymonkey, which makes the online technology in thousands of customer, employee and political surveys, announced on monday a corporate version of its popular interrogation software .
the world’s largest survey platform surveymonkey is ramping up its local operations in australia and the apac region in attempt to grab market share from existing research firms .
a rather large curious george doll at surveymonkey, adopted from a toy store owned by an employee’s family. [ photo: harry mccracken for fast company ]
surveymonkey is committed to providing end - to - end survey solutions for customers and plans to continue expanding services. in november, the company successfully completed a debt financing and it is actively evaluating additional opportunities to partner and invest in complementary businesses and geographies. surveymonkey acquired telephone - based survey company precision polling in 2010 .
surveymonkey audience, with innovative self - serve technology, offers new way to gain insights from millions of consumers from the u. s. and around the world
following up deals at accenture and ca techonologies, surveymonkey announced on tuesday it is buying techvalidate, a web - based software platform specializing in marketing content automation .
surveymonkey found its initial success because it was a versatile tool that lets you build just about any sort of survey. but many businesspeople don’t want to build any sort of survey: they want something specific to their particular line of work. with that in mind, the company has been building purpose - specific tools. surveymonkey cx, for instance, lets companies measure customer satisfaction using the industry - standard net promoter score system, while surveymonkey engage is for conducting internal employee surveys .
hewlett - packard ceo meg whitman has been named to the board of directors of surveymonkey, the web survey outfit whose founding ceo dave goldberg died suddenly in may .
“spreading the survey love. ” that’s the way surveymonkey is describing its new developer portal and data apis, designed to facilitate integration of its surveys with other applications .
veghte was also named to surveymonkey' s board of directors alongside goldberg' s widow and facebook coo sheryl sandberg along with david ebersman, ceo of lyra health .
surveymonkey is an atypical technology company. they’ve been profitable from almost day one. they’ve grown at an astonishing rate and even with well over 100 million in revenue, refuse to go public. surveymonkey has done all of this while creating a culture that enables the company’s ceo, dave goldberg, to leave the office by 5: 30 p. m. in this first round ceo summit talk, goldberg shares the unconventional ways he’s transformed surveymonkey from a 12 - person startup into a saas powerhouse .
in a surveymonkey statement announcing ms. sandberg’s appointment to the board, she spoke of the company’s mission as trying “to help people make better decisions. ” besides its use for things like election polls and customer satisfaction surveys, surveymonkey is employed by managers to judge employee morale, and by wall street to gauge how well products are doing .
surveymonkey intelligence is hitting the market with the power of its existing business preceding it — a business that surveymonkey’s ceo zander lurie said in an interview is already “super profitable, ” generating revenues of more than $ 200 million with a profit margin of more than 30 percent, with the bigger company today reportedly commanding a $ 2 billion valuation .
nonetheless, with intelligence, surveymonkey is entering a very crowded space, competing against the likes of app annie, mixpanel, appcelerator, flurry, similarweb and many more .
for questions about other surveymonkey plans or to get help with account issues including invoicing, renewals, cancellation and more, please visit the help center or contact support directly .
founded in 1999, surveymonkey is the world’s leading provider of web - based survey solutions. powerful, yet easy - to - use, surveymonkey helps millions of people gain the insights they need to make more informed decisions. customers include 100% of the fortune 100, as well as other businesses, academic institutions, and organizations of all shapes and sizes. and they count on surveymonkey to gather just about every type of feedback possible– from customer satisfaction and course evaluations, to event scheduling and employee performance reviews .
we often get asked about examples of companies that are succeeding internationally. of course, there are the obvious ones, like uber and facebook. but one that might be less obvious is surveymonkey. surveymonkey offers super easy ways to create online surveys, and since they started up in 1999, have expanded to support 17 languages and 28 currencies .
“customers will benefit from the combined efforts of clicktools and surveymonkey as they expand survey capabilities for salesforce crm, ” said kendall collins, chief marketing officer, salesforce. com .
online survey platform surveymonkey will now have a physical presence in sydney and newly appointed ceo zander lurie says the location provides the perfect central location in the asia - pacific region .
not only has surveymonkey committed to international expansion on the product side, but it’s deeply ingrained in their marketing strategy as well. schwartz (surveymonkey’s online marketing manager) is one of the world’s authorities on international seo. he has some great content out there showing what he’s learned. we recommend taking a look at his slideshare account, for starters .
“it is still early days for surveymonkey in terms of getting everyone one into the platform and then having more solutions like tech validate to sell into businesses, ” he said .
surveymonkey indicated that it will continually be adding api functions to enhance integrations, such as a near - future launch of the ability to notify survey owners that responses have arrived .
lurie said that his first priority was focused on delivering on that mystery strategic direction and added, after i asked, that there was eventually an opportunity to go public for surveymonkey .
sheryl sandberg of facebook and her husband, dave goldberg, in sun valley, idaho, last july. mr. goldberg, who was chief of surveymonkey, died in may .
curiosity sparks innovation. that' s why we' re embarking on a new mission ––to # powerthecurious. watch this video to get to know the new surveymonkey. urltoken show less
surveymonkey australia and new zealand managing director tony ward says it’s also an important tool for startups and one he wishes he’d known about when he left microsoft to start his own venture .
surveymonkey' s commitment to ottawa is a testament to the quality of talent here – it' s the best place to build a company ,
said mr. mirzaee .
) - - surveymonkey, the world’s leading online survey and data insights platform, today announced the acquisition of techvalidate, a web - based software platform specializing in marketing content automation. the acquisition complements surveymonkey’s core platform creation, collection and analysis services, allowing businesses to publish marketing content from their survey findings as well. financial terms of the transaction were not disclosed .
the growth of surveymonkey, which in 2009 had 12 people and was modestly profitable, is partly the result of aggressive marketing by david goldberg, its chief executive and former yahoo executive .
to create a survey using the corporate social media survey template, just sign up or sign in to surveymonkey. you’ll be able to choose the template when you begin creating a survey .
surveymonkey, a company that offers an online survey service, announced today that it has raised $ 100 million in senior debt financing led by bank of america merrill lynch and suntrust robinson humphrey .
the company already offered surveymonkey audience, a service that lets a company survey consumers without having to find the consumers themselves. (surveymonkey finds people of appropriate demographics–say, latino women from 18 - 35–and induces each one to complete the survey by making a small charitable donation .) now audience is a self - serve feature built into the core platform, making it easier to use .
williams, 35, will get her chance as she joins a silicon valley boardroom. online survey service surveymonkey announced williams’ appointment to its board on wednesday, along with intuit ceo brad smith .
surveymonkey’s mission is to help its users make better decisions. specifically, it is to make it as easy as possible for them to get the knowledge they need to make smart, informed choices .
surveymonkey audience, which has already been introduced in the us and australia, is launching in the uk this month – with markets like brazil, china and india earmarked for future roll - outs .
after closing a funding round of $ 250 million, online survey startup, surveymonkey, is now valued at close to $ 2 billion, according to information coming out of the united states overnight .
as to the impact of goldberg’s death on surveymonkey, he noted that “it was a tough year and the tragedy took its toll — but we have grown and formed a stronger bond, too. ”
surveymonkey was founded in 1999 by ryan finley during an internship he was asked to create a survey and tried to use the couple tools he could find, and they were tedious and difficult to use. he decided to build a simple tool for the company to use, and picked a name that would stick in people' s head - surveymonkey! you can see ryan tell you his story here :
at first round' s recent cto summit, tobaccowala drew on her experiences at surveymonkey and ticketmaster before that, to share the non - obvious steps startups should take to achieve a strong global presence .
techvalidate' s management team, which consists of approximately 50 employees, will stay put at their current offices in emeryville, california, just across the bay from surveymonkey' s headquarters in palo alto .
called benchmarks, the new product has a free and paid version, much like the surveymonkey main product itself. companies that use a question surveymonkey has set as measurable can see the average answer for that question by opting in to share their own answer anonymously. by choosing to pay about $ 1, 000 a year, the company can see more detailed analysis of that answer or a series of answers .
scale up with surveymonkey enterprise: secure your confidential data, administer and control your company’s accounts, and empower your team to easily share insights and collaborate. looking for hipaa compliance? we’ve got you covered !
what makes surveymonkey so successful internationally is their deep commitment to the cause at every level of the organization. first round review recently talked with their cto, selina tobaccowala, about how they cracked the international market. when she came aboard 5 years ago, 85% of surveymonkey’s business was in english. now, they are in 17 languages, with just 55% us users and a goal of 25% .
step 1: log into your emma account and start a new mailing. you can choose from readymade templates or blank templates. add the text you want readers to click to view your survey, and click link icon in the editor toolbar. navigate to the surveymonkey tab in the window that appears. from there, you’ll be prompted to connect your account. you can do this by entering your surveymonkey log - in credentials in the popup window. step 2: now you’re ready to add a survey to your emma mailing. simply choose the survey you’d like to add from the drop down menu. step 3: your email recipients will see a beautifully crafted email from emma, with a link to take a surveymonkey survey. as they click the link and visit the survey, you can watch the responses collect in your surveymonkey account .
since launching in 1999, surveymonkey has become one of the most used survey and data analytics platforms in the world, producing more than 17 billion survey responses in its lifetime and 90 million survey responses each month .
to mark the uk launch of surveymonkey audience, the firm commissioned a report which claimed that four in ten (39 %) business leaders in the country complain their business lacks the customer data to make timely decisions .
if you are a potential partner for surveymonkey, we would love to hear from you. tell us about your business and the joint opportunity. we will review your form and respond if we want to discuss further .
surveymonkey offers its basic service free online and also includes a premium membership for as much as $ 780 a year that allows users a range of upgraded options, such as unlimited responses, customized branding and customer support .
as it made substantial progress on these fronts, surveymonkey completed several acquisitions and began to expand its feature set and product offerings to include surveymonkey audience (panels of survey respondents) and survey templates, among others. the company completed an $ 800 million secondary financing raise in 2012 to provide liquidity to employees and investors in lieu of an ipo and charged forward in its efforts to transform its survey tool to a full - blown platform. though surveymonkey had established itself as the dominant player in the direct - to - consumer market by 2013, it began building out an enterprise offering to compete against the other large players in the growing enterprise feedback management space .
ryan is the founder of surveymonkey. after graduating in 1999, ryan launched surveymonkey as a part - time project out of his apartment. since then, ryan has successfully established surveymonkey as the internet’s most popular survey tool, used by individuals and organizations throughout the world. in his current role, ryan is responsible for overseeing product design and strategy. ryan has been interviewed and featured in numerous publications such as the ny times, fortune small business, and pc world. ryan holds a bs degree in computer science from the university of wisconsin, madison. his interests include architecture and design, eating good food, and searching for the perfect cup of espresso .
veghte was not specific as to the differences he had with surveymonkey investors, which include tiger global management, spectrum equity, t. rowe price, morgan stanley asset management, baillie gifford, google capital and social capital .
surveymonkey has a cost - driven structure, aiming to minimize expenses through significant automation and low - price value propositions. the company’s biggest cost drivers are fixed costs, namely in the areas of product development and customer support .
info: selina holds a b. s. degree in computer science from stanford university. she is the founder of urltoken and formerly worked as svp of product / technology at ticketmaster europe. she oversees surveymonkey’s technology strategy .
dave goldberg did not found online survey company surveymonkey, but when he took over as ceo in 2009, he made some swift and radical decisions that would transform the startup into the billion dollar business that it is today .
“marketers’ guts aren’t that good to make every decision, ” said lurie. “we have definitely cannibalised some of the high - end research where marketers were paying very expensive prices for things they can get by utilising surveymonkey. ”
realizing he wanted to build a company for the long - term, goldberg set out to build surveymonkey differently. early in his tenure, he put culture into action by recruiting the current svp of product and engineering, selina tobaccowala, when she was four months pregnant. making surveymonkey a place where team members can actually have a family life made it possible for goldberg to close the highly sought after recruit, even given the competitive hiring market .
moving beyond your own rolodex, the surveymonkey audience consumer insights service provides access to millions of engaged, qualified survey respondents from the u. s. and around the world. this is part of the company' s goal of streamlining and simplifying how customers target key demographic segments for online surveys. the service helps surveymonkey customers own the decision - making process by making it easy and affordable to hear the opinions of those who matter most for survey projects .
along similar lines, one of surveymonkey' s selling points for recruitment in the u. s. is that employees love working there. when they tested this language in russia, it didn' t have the same resonance .
“if i had known that surveymonkey had a self - serve product that lets you do market research with your own credit card, i would’ve done that because i would’ve known the product wasn’t going to fly, ” ward tells startupsmart .
zander lurie has left gopro, where he headed its entertainment efforts, to become ceo of survey startup surveymonkey. he will replace former hewlett - packard exec bill veghte, who is leaving due to “differences of opinion on strategy” with investors .
info: ryan holds a b. s. degree in computer science from the university of wisconsin, madison. he currently serves on surveymonkey’s board of directors. in his current role, he is responsible for overseeing product design and strategy .
the new features that surveymonkey is introducing into its products are varied, but they’re all in sync with the curiosity theme in that they’re designed to remove the barriers that stand between a company and the relevant data it would like to collect .
for starters, surveymonkey is simplifying the process of creating surveys that people will actually be willing to complete. a new feature called surveymonkey genius analyzes surveys and make recommendations that may increase response rate. surveymonkey president tom hale describes how it works: “what the genius does is, it looks at your survey, and it takes the wisdom of the crowds, all of the surveys that have ever been run, and say, ‘this is what yields a good conversion range. this is what takes too long. this is when people drop out of the survey. ’ we have all that data, and have done machine learning over that data, to give people insights about what works and what doesn’t work. ”
palo alto, calif. and poole, uk, january 11, 2011 — today surveymonkey, the leader in web - based survey solutions, announced an acquisition of a 49. 9 percent interest in clicktools, a leading survey provider on salesforce. com’s appexchange. clicktools and surveymonkey will also form a strategic partnership designed to benefit customers by providing powerful cloud - based survey tools integrated with salesforce crm. clicktools is immediately available for test drive and deployment on the appexchange at urltoken .
surveymonkey has had an australian presence for the past two years, with australian managing director tony ward having been in the role for the past year or so, but this week it opened its first australian office with a staff of 15 people .
individual board members don’t usually exert great influence over the companies they oversee, although they are often compensated handsomely in cash and stock for their part - time work. surveymonkey, a private company, didn’t say how much williams will be compensated .
and companies can be sure they' re basing these decisions on reliable data. with a unique charity - based compensation model for survey takers, surveymonkey enables companies to tap into some of the highest - quality respondents in the industry, regardless of how broad or targeted an audience is required. further, surveymonkey' s quality validation tool is recognized as one of the industry' s best, so customers can be sure they' re reaching real people who genuinely want to share their opinions .
as much as it’s grown, surveymonkey has ambitions to get bigger still. “there’s clearly an opportunity for this to be a multibillion - dollar revenue company, ” says maly. “the market for insights is measured in the tens of billions of dollars, and one of the great advantages we have is a huge installed base of surveymonkey users in companies, nonprofits, educational institutions, government institutions, and health care institutions large and small across the u. s. and around the world. ”
that said and because this is silicon valley (hugs all around !), lurie will join the board of gopro and veghte will do the same at surveymonkey, which has called itself a decision - making and data insights platform and is profitable .
customers will be able to cross - reference the real - time analytics gleaned through zignal with long - term data provided by surveymonkey, unearthing underlying issues and trends, brasche explained. the partnership consolidates the two companies’ research capabilities and accelerates the process .
surveymonkey has one main revenue stream. the company utilizes a freemium model, in which it offers its basic service for free and then charges a premium for advanced features. it offers the following four pricing tiers (with discounts for students / educators )
to help it figure out how to do that, surveymonkey did something that it’s quite adept at: it conducted a survey. when it asked customers about why they conducted surveys, they said it was less about reaching immediate conclusions than fueling curiosity .
our clients rightly ask why they should engage us for their data collection projects when self - help sites like surveymonkey seem to offer the same services – free! everyone likes a deal, especially if your business is affected by the current economic conditions .
it’s been more than two years since dave goldberg’s death, and, as surveymonkey has continued to grow, not everyone currently on staff was part of his era. but in ways both obvious and subtle, his impact persists. one vital ongoing connection to him is the presence of sheryl sandberg on surveymonkey’s board. “she has such deep caring for not only the people of this company and dave’s legacy, but also making sure we capitalize on all the opportunities in front of us, ” says lurie .
surveymonkey is the world' s leading online survey platform, with more than 3 million survey responses every day. surveymonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. the company was founded in 1999 with a focus on helping people make better decisions, and has built technology based on over 10 years of experience in survey methodology and web development. customers include 99% of the fortune 500, academic institutions, organizations and neighborhood soccer leagues everywhere .
both lurie and veghte were close friends of goldberg and veghte was named ceo in july after an extensive search. by the way, hp ceo meg whitman also is on the surveymonkey board, as is facebook coo sheryl sandberg, who is goldberg’s widow .
“we' ve always been a customer - focused company, but surveymonkey helps us be even more centered on that. by listening to our customers and getting structured feedback, we' ve changed our product direction to better align with what users want. ”
of course, there are many things to take into account when deciding to go international. surveymonkey has succeeded by looking at the bigger picture and incorporating their overall strategy across all levels of the company. there are many nuances of language and culture to think about. as an example, eli schwartz, surveymonkey’s online marketing manager, says, “you’d never put a black cat on a us targeted landing page — superstition, witches and all — but in japan you might because they’re considered a good luck symbol. ”
surveymonkey’s’ main channel is its website, which serves to market as well as offer the actual service. the company also offers a mobile app through which customers can design and conduct surveys. lastly, it provides customer service through email and phone support for paying users .
surveymonkey partners with various popular third - party providers of apps and widgets by integrating the programs into its main tool. the providers can send and share surveys or analyze their results. the company’s partners include eventbrite, mailchimp, hubspot, zendesk, and microsoft word .
one thing to take into account is that surveymonkey has great brand recognition in the us. they’ve been around for over 15 years and generally that’s who people think about when they think about online surveys. but internationally, they don’t have that kind of brand recognition .
surveymonkey' s expanded commitment to canada follows the departure of aydin mirzaee, the co - founder of ottawa - based fluidreview, which surveymonkey purchased in 2014 for an undisclosed amount believed to be in the $ 50 - million (u. s .) to $ 70 - million range. mr. mirzaee, 31, who co - founded fluidreview in 2008 with veteran ottawa tech executive eli fathi, had remained general manager of fluidreview until the expiry of his acquisition - earnout. he left in september to launch another startup .
enterprise: for organizations, the company has created surveymonkey enterprise, which offers a multi - user account. the account holder has a single login id that he / she shares with fellow users in the organization; this set - up enables the streamlining of billing and easier control of data. users can then create surveys and share the results amongst each other. enterprise users receive 24 / 7 email and phone support, and also have access to a “customer success team. “ surveymonkey enterprise customers include 100% of the fortune 100 .
in the years that followed, surveymonkey’s new management team turned the potential that the company’s acquirers had seen into reality. still privately held, surveymonkey now has more than 670 employees. in 2016, its revenue was over $ 200 million, with a profit margin of about 30% . to an unusual degree, the company has bootstrapped itself into the big leagues: while it’s raised over $ 1. 5 billion from investors, that money has gone to owners, employees, and acquisitions activity rather than being required to fund operations .
surveymonkey is one of the dot - com bubble survivors, having launched fourteen years ago as a way to poll your friends or get quick feedback on a project. now the company is making a similar move as some from the latest generation by launching an enterprise product .
the move comes as companies like dropbox have announced new enterprise offerings and the big crm companies like urltoken acquire and build their way to new customer touch points. (surveymonkey says those companies aren' t in the survey business, however, at least for now. )
surveymonkey uses seo internationally to get in front of people right when they decide they need (or are discovering they need) an online survey. interestingly enough, they’ve found that it’s much easier to generate traffic internationally than in the us. care to take a guess why ?
surveymonkey inc. is the world' s largest survey company, helping customers collect more than 1. 5 million online survey responses every day. surveymonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. the company was founded in 1999 with a focus on helping people make better decisions and has built technology based on more than 10 years of experience in survey methodology and web development. customers include 99 percent of the fortune 500, academic institutions, small businesses, hr departments and neighborhood soccer leagues everywhere .
“we are thrilled to join forces with surveymonkey, and look forward to benefiting from their complementary insights platform and deep industry experience as we continue to develop our product suite to enable marketers to quickly build engaging content and deliver actionable insights, ” said brad o’neill, president of techvalidate .
surveymonkey operates on both multi - year product goals and quarterly financial goals. that’s remarkable, considering the often - parodied tendency of startups to pivot into different industries. holding to aggressive goals requires convincing employees to buy into the strategy, and to develop realistic standards of high performance .
among the people on vacation with goldberg and sandberg was longtime friend zander lurie, an executive at gopro and member of surveymonkey’s board. “we were talking about the upcoming board meeting, and big topics that needed to be addressed, and he died three hours later, ” says lurie .
the tale of surveymonkey is not a typical silicon valley success story. in 2009, it was a decade - old company that ryan finley had founded in madison, wisconsin, and then relocated to portland, oregon. it was doing well, but it was still a tiny operation .
techvalidate' s automated content - generation platform helps every customer now get more from their survey results ,
explained surveymonkey ceo bill veghte in tuesday' s announcement .
they' ve taken data analytics one step further and moved into easily and effortlessly producing verified marketing content .
david goldberg, the chief executive of surveymonkey, said web - based surveys are also likely to be used with the internal corporate population. “it might be integrated more into customer relationship management for things like customer surveys, but human resources departments use it to judge employee satisfaction and performance reviews .
surveymonkey also reworked the interface that people see when they take a survey for maximum efficiency, reducing the chances that someone will bail before completing one, especially on a smartphone. “it’s much cleaner, it’s much lighter, it’s more fluid, it’s more tablet and mobile oriented, ” says hale .
for surveymonkey, benchmarks could prove the bellwether of goldberg' s tenure as ceo, the result of a major prioritization of strategy and a test of whether the company can mature past the simple surveys that give it its name. comparative data will also move the company closer to competition with the business intelligence providers and analytics tools of other cloud software providers, from birst to salesforce. com, though their still survey - driven nature means it' s more overlap than head - on rivalry. surveymonkey says it has 25 million registered survey creators today, though the majority use only the free option .
non - enterprise: for individual customers, the company offers single - user accounts. a single account holder can log in, create surveys, and obtain results for analysis. these persons most commonly utilize surveymonkey’s free option, but can also opt to pay for a higher - level option with advanced features .
surveymonkey gained notice last year when it raised nearly $ 800 million, at a valuation of $ 1. 35 billion, an unexpectedly high number. documents at the time said the company had $ 113 million in annual revenue, and $ 62 million in earnings before taxes and depreciation. it has 280 employees .
you can get technology from services like surveymonkey, but you will not get the flexibility and insight needed to make it work as well as it could for you. we just include the features above in our services. help like this isn’t an extra when you work with us – it’s the way we work .
benchmarks isn' t surveymonkey' s first data tool: it' s had a panel business, audience, it launched in late 2011 and created an enterprise offering in nov. 2013. but benchmarks is by far the most ambitious product launch the company has taken in the six years that goldberg' s run the business, its first real push into comparative data instead of simply passive collection .
we are calling this the launch of surveymonkey 2. 0 ,
goldberg says .
this was the product i always wanted to build, that i thought only we had the ability and data to do at this scale .
third, whitman has a long history with bill veghte, who was named surveymonkey’s ceo after serving both as hp’s coo and as its chief strategy officer before taking over as head of its enterprise business unit. he left hp in june after a five - year stint, following a 20 - year run at microsoft .
speaking with mumbrella, ahead of the formal opening of the new apac office in sydney, global ceo of surveymonkey, zander lurie, conceded they were “cannibalising” many of the local research firms marketers have traditionally relied on, but argued his firm was competing with local research companies who increasingly needed fast turn around market research .
surveymonkey’s customer relationship is primarily of a self - service, automated nature. customers utilize the service through the main platform while having limited interaction with employees. there is also a personal assistance component in that customers can receive e - mail support; paying customers can receive 24 / 7 e - mail assistance and phone support .
at surveymonkey, the team has done a massive amount of a / b testing in this area. the company has 150 different variations of its pricing page to support various languages, currencies and product packages. “the conversion rates and how you talk to your customers, and the packages you can sell will change by market. ”
surveymonkey said that other uses of the integration could include customer support alerts triggered by responses, such as a user’s negative or positive response to a company’s product or service being flagged in real time. contacts from a survey could also be added to newsletters or crm solutions, or survey respondents can be presented in a demographic snapshot .
the company was founded in 1999 by ryan finley. ryan worked at a music production company in madison, wisconsin, and he wanted to gather feedback from customers. he realized there wasn’t a tool available that could quickly and easily capture feedback, so he created one. surveymonkey! that was a really good decision on his part .
“surveymonkey’s core business boasts the unique combination of global appeal, durable growth and high profitability, ”said henry ellenbogen, portfolio manager of t. rowe price new horizons fund, inc. “leveraging these assets, we are particularly excited about the strong management team’s ability to build a much larger business and drive the next phase of expansion. ”
surveymonkey said that the new functions, powered by api management provider mashery, make integration easier than ever, with enhanced analysis capabilities, direct crm integration, real - time response alerts and snapshots of respondent demographics. the developer portal, for registered developers, includes documentation, a forum and a browser - based console for testing api services .
the company' s future will also be judged by the success of benchmarks as goldberg has stayed firm about keeping surveymonkey private. it' s raised more than $ 1 billion in debt and equity since jan. 2013 to help early employees and investors cash out, buying time to avoid the need for an ipo and giving it funds to make strategic acquisitions alongside the development of benchmarks. most recently, surveymonkey raised $ 250 million in dec. 2014. the company' s reportedly valued at about $ 2 billion .
we wouldn' t have raised that money if i had an update on ipo plans ,
goldberg says .
there' s no interest there .
surveymonkey will continue to look for data businesses for acquisition to add alongside benchmarks, its ceo says, as it looks to build out a data platform .
this turns us from a survey tool in a platform for decision making ,
goldberg says .
it' s the most strategic thing we' ve done in our history .
so the candymaker has turned to people far from its kitchen here to learn where taste buds might bite for its handmade caramels and sauce, crafted from the milk of goats. instead of hiring an expensive consulting company or tackling a months - long customer survey, the three - person candy concern turned to surveymonkey, an online provider of surveys .
at surveymonkey, they incorporate this into their design strategy. for every page they create, they leave extra space in the ui to allow it to be translated. that way, once they decided to translate into a new language, they don’t have to worry about extensive redesigns, that ultimately, are a waste of a good designer’s time .
having achieved tremendous growth in its 15 - year history, the majority of which took place since the 2009 acquisition, as goldberg and his team looked ahead to 2014, they faced the critical question of how to prioritize surveymonkey’s avenues for growth—international expansion, quality initiatives, enterprise, platform growth—so as to best position the company to achieve its full potential .
to tackle these challenges, surveymonkey is making a big change: it designed its a / b testing so that pricing and packages would always be the same for the same users — it’s persistent on the user level instead of the cookie level. this is something you should absolutely consider doing if you' re going to invest in building price experiments anyway .
the online platform, which was started in 1999, had revenue of $ 113 million in 2012, according to suveymonkey ceo dave goldberg. it’s most recent round of funding in january valued the company at about $ 1. 3 billion. surveymonkey has raised more than $ 1. 2 billion in debt and equity to date, reported the wall street journal .
we like these self - help services – nothing wrong with empowering the user. in fact, a canadian company, fluidsurveys (recently merged with surveymonkey), has been our hosting partner for 3 years. we chose to work with them because their technology is world - class, and your data is stored in canada, an important feature for some clients .
surveymonkey gives websites and other companies a cheap way to create and distribute surveys online. there’s a free option for casual users — say a student looking to create a survey for a class — that has a cap on the number of people that can respond. the premium monthly subscription lets users brand their own surveys and lifts the cap on the number of respondents.
surveymonkey is an online survey development cloud-based software as a service company , founded in 1999 by ryan finley . surveymonkey provides free , customizable surveys , as well as a suite of paid back-end programs that include data analysis , sample selection , bias elimination , and data representation tools . in addition to providing free and paid plans for individual users , surveymonkey offers more large-scale enterprise options for companies interested in data analysis , brand management , and consumer-focused marketing . since releasing its enterprise in 2013 , business-focused services , surveymonkey has grown dramatically , opening a new headquarters in san mateo . surveymonkey provides data collection , data analysis , brand management , and consumer marketing for facebook , virgin america , salesforce.com , samsung , and kraft foods , among others . as of 2015 , surveymonkey has 25 million users , and receives 90 million survey responses a month . the company was named to the forbes unicorn list in 2015 . in 2016 , surveymonkey was ranked # 6 on the forbes cloud 100 list . 
surveymonkey is an online survey development cloud-based software as a service company, founded in 1999 by ryan finley. surveymonkey provides free, customizable surveys, as well as a suite of paid back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. in addition to providing free and paid plans for individual users, surveymonkey offers more large-scale enterprise options for companies interested in data analysis, brand management, and consumer-focused marketing. since releasing its enterprise in 2013, business-focused services, surveymonkey has grown dramatically, opening a new headquarters in san mateo. surveymonkey provides data collection, data analysis, brand management, and consumer marketing for facebook, virgin america, salesforce.com, samsung, and kraft foods, among others. as of 2015, surveymonkey has 25 million users, and receives 90 million survey responses a month. the company was named to the forbes unicorn list in 2015. in 2016, surveymonkey was ranked # 6 on the forbes cloud 100 list.
surveymonkey is an online survey development cloud-based software as a service company, founded in 1999 by ryan finley. surveymonkey provides free, customizable surveys, as well as a suite of paid back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. in addition to providing free and paid plans for individual users, surveymonkey offers more large-scale enterprise options for companies interested in data analysis, brand management, and consumer-focused marketing. since releasing its enterprise in 2013, business-focused services, surveymonkey has grown dramatically, opening a new headquarters in san mateo. surveymonkey provides data collection, data analysis, brand management, and consumer marketing for facebook, virgin america, salesforce.com, samsung, and kraft foods, among others. as of 2015, surveymonkey has 25 million users, and receives 90 million survey responses a month. the company was named to the forbes unicorn list in 2015. in 2016, surveymonkey was ranked # 6 on the forbes cloud 100 list.