lingo ( voip service operator )
collect call and operator services lingo does not offer collect call or operator services via the service .
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there are important and significant differences between lingo' s 911 services and traditional 911 or e911 service from wireline or non - voip phones .
all - in - one pricing: for one monthly fee, lingo offers its voip adapter and unlimited local and long - distance calling .
unavailability of lingo' s e911 / emergency calling service lingo 911 service will be unavailable if there is a power outage, broadband service outage, delays due to updating your 911 service address or other reasons .
service distinctions you acknowledge and understand that the service is not a telephone service. important distinctions exist between telephone service and the enhanced service offering provided by lingo. the service is subject to different regulatory treatment than phone service. this treatment may limit or otherwise affect your rights of redress before regulatory agencies .
broadband service outage you acknowledge and understand that service outages by your broadband provider will prevent, and that network congestion may slow, all service including emergency calling service and / or e911 service dialing .
lingo offers the service subject to availability of facilities, limitations of service offerings, and the provisions of this agreement .
testing 911 dialing the lingo team has already done significant testing to ensure that its 911 services operate correctly with lingo' s voice over ip service. if you do choose to test 911 dialing, please do so only one time. when you call, be sure to inform the psap operator it is not an emergency and that you are testing your alternative emergency service to make sure it' s working properly .
us voip phone service provider lingo has added tel aviv phone numbers for customers who want to stay in touch with family and business contacts at lower calling rates. israel is one of the top 15 call destinations of lingo' s customers. the company offers phone numbers from over 300 major us markets and international numbers at over 30 cities in fourteen countries. lingo customers may sign up online for two additional phone numbers on their lingo voip service. the company' s international plans include one costing usd 34. 95 for unlimited calling to the us, canada and puerto rico plus 300
911 service availability with an international phone number if your international phone number is not the primary lingo number, lingo' s 911 service will work as described above. if your international phone number is the primary lingo number, when you dial 911 the call will be routed to a general emergency services center instead of a local psap. as always, it is important to be prepared to provide your physical address and a u. s. phone number where the operator can reach you .
non - usage or misdialing neither credit nor refund for service will be issued for non - usage of the service or misdialing while using the service .
lingo has two types of 911 dialing that will route your call from our network to the public safety answering point (psap) in your area: enhanced 911 (e911) and emergency calling service (ecs). as a lingo customer, you' re automatically enrolled in lingo' s 911 service - the type of 911 service you can access will be dependent on the physical location where you use the service or your
911 service address
. read below to learn more about these services and the important differences between them and traditional 911 or e911 services from non - voip phones .
your credit card will be charged for any usage after you contact lingo to cancel your service .
voice over internet protocol, or voip as it’s more commonly known, is increasing in popularity exponentially as more people ditch their landline. it has important advantages over the conventional home telephone services that are its primary competition, and there’s even a growing number of mobile apps that can augment and sometimes replace cell phone services entirely. but with so many providers out there, you need to know which are the best voip services .
no obligation to assist in switching to a different provider. if you either voluntarily cancel your lingo account or if lingo cancels your service for any reason set forth above, lingo will have no obligation whatsoever to assist you in any respect in switching from lingo to another service provider .
signup for 911 service with lingo voice over ip service lingo automatically signs you up for one of the two types of 911 service lingo offers when you initially order lingo voice over ip. there will be a screen that prompts you to complete the physical address where your service is going to be located - your
911 service address
. if you need to change this address, you can edit your customer profile in the online account management section .
for users who want more out of their voip service, the ooma premier service is available for $ 10 a month. the premium service supports a second phone number, blacklisting, and lets you make and receive calls via a smartphone app. ooma premiere also supports smart home features that no other service can match. it can interface with the amazon echo, the nest thermostat, nest protect, and even “smart” wall outlets and light bulbs .
power outage and outage of 911 services you acknowledge and understand that emergency calling service and e911 service dialing do not function without power. should there be an interruption in the power supply, the service and emergency calling service (or e911 service) dialing will not function until power is restored. a power failure or disruption may require the customer to reset or reconfigure equipment before using the service, emergency calling service, or e911 service dialing .
giving lingo your physical address unlike landline phone service, lingo voice over ip phone service is portable. for example, you can have a california number and receive calls in new york. notifying us of the physical address where you are using the lingo service is the only way to locate the appropriate public safety answering point (psap) serving the area at your current physical location. it is important to keep your 911 service address current on your lingo account. if you travel with the lingo adaptor, you should change your 911 service address to ensure your call is routed to the appropriate psap, keeping in mind the length of time it takes to change 911 services to a new address as described above. if you move to a location that is different than the 911 service address you have registered with lingo, and have not changed your address within this time period, and dial 911 it is very important to inform the operator of your exact location .
if you cancel your service with lingo, you will not be able to use the device or equipment .
phone number transfer on service disconnection if you wish to cancel your service and port (i. e. , transfer) your current lingo phone number to another carrier or service provider, it is your responsibility to ensure that your current lingo phone number has already been successfully ported to your new carrier or service provider prior to requesting cancellation of your account with lingo. cancellation of your lingo account prior to that confirmation from your new service provider that your current lingo telephone number has successfully ported shall result in your inability to use your current lingo number in the future because lingo will not be able to port that number after you cancel your lingo service. even if you have switched your service to another service provider, with or without porting your current lingo phone number, you still must cancel the service by calling the lingo account management department. until you formally cancel the service, you will continue to be billed (and charged on your credit card) for the service and you will be re sponsible for paying the billed charges in full, including any disconnect, equipment recovery and rebate recovery fees that may be applicable. upon contact from your new provider that you desire to port your telephone number, lingo will use reasonable efforts to release your lingo telephone number to your new service provider, if such new service provider is able to accept such number. lingo makes no guarantees on the ability to port your number .
loss of service due to power failure or loss of internet access, broadband or dsl service the service does not function without power or internet access, broadband or dsl service. should there be an interruption in the power supply, or the loss of internet access, broadband or dsl service, the service will not function until power and your internet access, broadband or dsl service are restored. a power failure or disruption may require you to reset or reconfigure equipment before using the service. power disruptions or failures and the loss of internet access, broadband or dsl service will also prevent dialing to emergency service numbers including the emergency calling service calling feature .
they charge you before you even start the service. they charge you all the time without even using the service! !
if you provide lingo with a duly authorized tax exemption certificate, lingo will exempt you in accordance with law, effective on the date lingo receives the certificate .
lingo voip phone company - this is the worst phone company one can ever possibly have. i had very low quality of service (they could barely me hear on the other end), they never fixed the problem, and when i decided to move to another company they refused to transfer my home phone number. they should not be doing business in the united states !
other service outages you acknowledge and understand that if there is a service outage for any reason, such outage will prevent all service, including emergency calling service and / or e911 service dialing. such outages may occur for a variety of reasons, including, but not limited to those reasons described elsewhere in this agreement .
for any failure or interruption of service, lingo’s liability will be limited to the provision of a credit for the monthly recurring charges applicable to the period during which service was not available .
length of time for 911 service to be activated or changed when you sign up for lingo or make changes to your 911 service address, it takes up to three business days for the service to be activated or the change to take effect. this includes any changes from locations where one type of 911 service is available to locations where only the other type of 911 service is available (e. g. , moving from a location where only ecs service is available to a location where e911 service is available) .
requires re - activation if you move you acknowledge and understand that e911 and emergency calling service dialing will not function properly or at all if you move or change the physical location of your lingo equipment to a different street address, unless and until you have successfully changed your 911 service address in the “my account” section at urltoken or contacted lingo customer service to correct your 911 service address .
non - availability of traditional 911 or e911 dialing service: you acknowledge and understand that unless you have been specifically informed by lingo that e911 service is available at your 911 service address (which can be confirmed in your “my account” section at urltoken or by calling lingo’s customer care department), the service will not support traditional 911 or e911 access to emergency services. in such cases, lingo offers a limited emergency calling service available only on lingo devices as described herein, but you acknowledge and understand that such emergency calling service dialing is different in a number of important ways from traditional 911 services, as described below. lingo emergency calling service dialing is available only on lingo - certified devices or equipment. you agree to inform any household residents, guests and other third persons who may be present at the physical location where you use the service (i. e. , your 911 service address) as to the non - availability of traditional 911 or e911 dialing from your service and device (s). if you activate lingo emergency calling service dialing, you agree to inform any household residents, guests and other third persons who may be present at the physical location where you use the service as to the important differences and limitations of lingo emergency calling service dialing as compared with traditional 911 or e911 dialing, as set forth in this agreement .
no credit allowances for interruption of service. you acknowledge and agree that the service is provided
as is .
credit allowances for interruption of service, including international calling services, will not be provided .
lingo has the worst customer service. telemarketers deceived us into getting lingo phone service and they sent us 3 lingo sets in 2 months. after promising us that we will be charged $ 5. 95 per month, they charged us $ 70 - $ 80 even though we didn’t even open the box yet. they sold our contact info to other telemarketing agency. never use lingo phone service, i would never recommend this company to anyone .
no waiver of rights by lingo. if lingo fails to enforce any right or remedy under this agreement, that does not waive lingo’s right to do so or waive any right or remedy that lingo has for any other breach or failure .
skype and hangouts are good enough for users who don’t want to make any investment in new hardware. skype, vonage, and ooma also offer business - class services with more features for additional rates, so check out their websites if you’re looking for a more elaborate service. vonage is probably the best bet for home users who want a landline alternative, while ring central is preferable for businesses who want a complete voip and teleconferencing service .
change of physical location of lingo equipment you acknowledge and understand that e911 and emergency calling service dialing does not function properly or may not function at all if you take your equipment with you away from the 911 service address or physical location that you have registered with lingo .
lingo reserves the right to discontinue furnishing the service, cancel your account, and / or block your access to the lingo network, without incurring any liability, immediately and without notice if lingo deems that such action is necessary to prevent or to protect against fraud or to otherwise protect lingo’s personnel, agents, facilities, or services. without limitation, lingo may take such actions if :
if billing systems or other support is not available for a service, feature, surcharge, tax or other charge element at the time of service provision, lingo will bill for that service, feature, surcharge, or other charge element as soon as it is capable of doing so .
as set forth in section iii (v) (c) below, lingo charges a monthly fee of $ 1. 99 per account for e911 or emergency calling service (ecs). for those customers that signed up for the service prior to november 28, 2005, lingo will continue providing the emergency calling service described below unless or until the e911 services are activated. for those customers that sign up for the service after november 28, 2005, lingo will confirm e911 capability prior to sign up. regardless of when a customer signs up for the service, if the service is used in a physical location different than the current location registered with lingo (the “911 service address”), e911 service may or may not be available, and the 911 call will be routed to the wrong location. it is important that such customers promptly update their location with lingo in accordance with the instructions in section ii (d) below .
you acknowledge and understand that if you change your primary lingo phone number you will not be able to change your 911 service address for seventy - two (72) hours. during that time, any e911 or emergency calling service calls that you may make will be routed using the 911 service address that was in lingo’s records before you changed your phone number .
use of service and device by customers outside the united states lingo does not presently offer or support the service to customers located in other countries. if you remove the device to a country other than the united states and use the service from there, you do so at your own risk, including the risk that such activity violates local laws in the country where you do so. you are liable for any and all use of the service and / or device by any person making use of the service or device provided to you. lingo reserves the right to cancel or suspend the service if it is determined that the service is being used outside the united states .
lingo may (1) deny, for any lawful reason, your request for service, or (2) limit or allocate the facilities available to or used by any service, if necessary, to manage its network in an efficient manner, meet reasonable service expectations, furnish service to existing and future customers based on forecasted customer requirements, or for any other lawful reason .
failure to designate the correct physical address for e911 and / or emergency calling service dialing the address which the customer provides to lingo is the address that is applied to your service for both e911 and emergency calling service dialing (also known as your “911 service address”). should you need to change this address, you must change this in the “my account” section at urltoken or contact lingo customer care immediately to correct this address. it may take up to three (3) business days to effectuate a change or update of your 911 service address. failure to provide the current and correct physical address and location of your lingo equipment as your 911 service address may result in the loss of e911 capability and / or will result in any emergency calling service communication you may make being routed to the wrong local emergency service provider .
differences between emergency calling service on the lingo voice over ip service and e911 services (from a traditional phone or lingo' s e911 service) if the 911 service address you provide lingo has emergency calling service, there are additional differences between it and e911 services on a traditional phone or even lingo' s e911 service. the lingo voice over ip call will be routed to the psap' s general access line, which is different from the 911 emergency response center. you will need to state the nature of your emergency promptly and clearly, including your location and telephone number, as psap personnel will not have this information at hand. psap personnel can help you effectively and will take necessary steps to provide you with the appropriate assistance, such as dispatching police, an ambulance and / or a fire truck .
click here to see which type of 911 service is available for your address .
i change to lingo in april and we are already in july and i still don' t have phone service and lingo is being charging my account for 2 months already and my home phone is still not working .
skype is probably the best - known voip solution in existence, thanks to successful service that spans more than a decade. the company is now owned and operated by microsoft, which means that skype is integrated with windows 10, but the service is available on the web, mac os x, linux, all major mobile operating systems, and even the xbox and some smart tvs. it’s also getting regular upgrades and overhauls, even if some third - parties have moved away from it .
lingo mixes a vonage - style voip service with an international unlimited plan that should appeal to anyone who needs to frequently call outside the united states. lingo unlimited is also available for as little as $ 15 a month with a contract ($ 20 without), and comes with a free adapter that works with landline phone hardware. the $ 10 - a - month plan offers 500 international minutes, which might make better sense for lighter users. the service also supports standard phone features and multiple lines, but using lingo via a smartphone app requires you to pony up an extra $ 10 a month. it’s best suited for users who make frequent calls at specific times from their home or business .
limitation of liability and indemnification you acknowledge and understand that lingo’s liability is limited as set forth in section vii (b) (1) below, for any service outage and / or inability to dial emergency calling service or e911 service from your line or to access emergency service personnel. you agree to defend, indemnify, and hold harmless lingo, its officers, directors, employees, affiliates and agents and any other service provider who furnishes services to customer in connection with this agreement or the service, from any and all claims, losses, damages, fines, penalties, costs and expenses (including, without limitation, reasonable attorneys’ fees) by, or on behalf of, customer or any third party or user of customer’s service relating to the (i) absence, failure or outage of the service, including emergency calling service or e911 dialing; and / or (ii) inability of customer or any third person or party or user of customer’s service to be able to dial 911 or to access emergency service personnel .
these terms and conditions constitute the agreement (the
agreement
) between lingo, inc. (
lingo ,
“us”, or “we”) and the user (
you ,
“your, ”
user ,
or
customer
) of the lingo residential and small business voice over internet protocol (“voip”) communications services and any related products or services (
service
). for purposes of this agreement ,
you
means the customer, defined as either (i) the person identified in lingo’s account records as responsible for payment of all charges; or (ii) any other person with actual or apparent authority to represent that person or to use the service. by enrolling in, using, or paying for the service, you agree to the prices, charges, terms and conditions in this agreement. if you do not agree to these prices, charges, terms and conditions, do not use the service, and cancel the service immediately by calling lingo’s account management department at the toll free number on the first page of your invoice for further directions .
there is no service term applicable to such customers. we will provide our service to you indefinitely, until the account is cancelled by the customer or by lingo in accordance with the provisions of these terms and conditions (section vi) .
binding effect. this agreement is binding upon you and lingo and upon, respectively, your and lingo’s respective agents, heirs, and successors .
if lingo becomes concerned at any time about your ability to pay for the service, lingo may require that you pay its charges within a specified number of days and that you make such payments in cash or the equivalent of cash .
you are responsible for payment of all charges for the service furnished to you and anyone authorized by you to use your service. this responsibility is not changed by virtue of any use, misuse, or abuse of your service undertaken or caused by third parties .
if lingo hires a collection agency to collect, or attempt to collect, any charges owed lingo, you will be liable to lingo for all costs that lingo incurs, including without limitation collection agency fees, reasonable attorneys’ fees, and court or arbitration costs. if lingo incurs any fees or expenses, including reasonable attorneys’ fees, in collecting, or attempting to collect, any charges owed lingo other than by hiring a collection agency, you will be liable to lingo for the payment of all such fees and expenses reasonably incurred .
the discontinuance of service by lingo pursuant to these provisions does not relieve you of any obligation to pay lingo for charges due and owing for service (s) furnished up to the time of discontinuance. customers will be subject to an equipment recovery fee if their service is cancelled or terminated and they fail to return equipment, as described in section iii (b) (1) and iii (v) above .
incompatibility with certain broadband, modem, and other services you acknowledge that our service presently is not compatible with aol® cable broadband service and tivo®. there may also be other services with which our service may be incompatible such as modems provided by broadband providers. we do not warrant that our services will be compatible with all broadband services and modems and disclaim any express or implied warranties regarding the compatibility of our service with any particular broadband service or modems .
what is lingo e911? lingo enhanced 911 service routes your 911 call and delivers location specific information (address and call - back number) to public safety answering points (psaps) whenever someone makes an emergency 911 call. this allows emergency response units to be dispatched to the 911 service address you provide in your lingo account file even if the caller is unable to speak or if the call is suddenly disconnected .
upon service termination or cancellation by the customer or by lingo after the activation date, the customer must return to lingo any equipment provided by lingo to the customer. an equipment recovery fee not to exceed $ 75. 00 will be charged if the equipment is not returned in accordance with the requirement listed in subparagraph v below .
ellen muraskin has been writing about telecom and it since 1993 when she joined the marketing department of dialogic. in 1996 she joined the editorial staff of cmp’s computer telephony magazine, rising to executive editor before joining ziff davis media to launch the voip topic center of their urltoken site. she served as senior copywriter for it infrastructure company raritan and has written and edited for several publications .
emergency services fee: lingo charges an emergency services fee for providing nationwide emergency 911 service in compliance with federal and state regulations. the emergency service fee is $ 1. 99 per account per month and is separate from any state or locally mandated emergency 911 charge .
alternative emergency calling service arrangements you acknowledge that lingo does not offer primary line or lifeline services. you should always have an alternative means of accessing traditional 911 or e911 services .
description of emergency calling service - type dialing capabilities - activation required lingo does offer an emergency calling service that is different in a number of important ways from traditional 911 services or lingo e911 services. for customers that do not have e911 capability, when you dial 911, your call is routed from the lingo network to the psap or local emergency service personnel using the address that you provided to lingo. you will need to state the nature of your emergency promptly and clearly, including your location and telephone number, as psap personnel will not have this information at hand. psap personnel can help you effectively and will take necessary steps to provide you with the appropriate assistance, such as dispatching police, an ambulance and / or a fire truck. you acknowledge and understand that when you dial 911 from your lingo equipment you will be routed to the general or administrative telephone number for the psap or local emergency service provider, and will not necessarily be routed to the 911 dispatcher (s) who are specifically designated to receive incoming 911 calls using traditional 911 dialing. additionally, some psaps may from time to time refuse to accept calls from voip providers such as lingo. as described herein, this emergency calling service dialing currently is not the same as traditional 911 or e911 dialing, and at this time, does not necessarily include all of the capabilities of traditional 911 dialing .
business use of service and device if you have subscribed to any of lingo’s business plans, the service and device are provided to you as a small business user. this means that you are not to resell or transfer the service or device to any other person for any purpose. you agree that the lingo business plan to which you have subscribed does not confer the right to use the service for auto - dialing, continuous or extensive call forwarding, telemarketing of any kind, inbound / outbound centralized or distributed call center activity, fax broadcasting or fax blasting, or voicemail broadcasting or blasting. lingo reserves the right to immediately terminate, modify or offer a transfer to another higher price service plan (and charge you the plan change fee described in section iii (e) ), if lingo determines, in its sole discretion, that customer’s service is being used in violation of this section iii (g) .
rates and charges for the service lingo’s rates and charges for the service are published on urltoken. you are responsible for payment of the rates and charges in effect and posted on urltoken when you enroll in a particular plan, or as later modified from time to time pursuant to section i following three (3) days of lingo’s posting changes on urltoken or three (3) days following lingo’s communication of such changes to you by e - mail .
we will provide our service to you indefinitely, until the account is cancelled by the customer or by lingo in accordance with the provisions of these terms and conditions (section vi) .
all cancellations will be effective on the date that you call lingo’s account management department and cancel the service with an account management representative who will also issue a cancellation confirmation number. lingo does not have the ability to schedule a cancellation for a future date. it may take up to three (3) business days to actually terminate the provision of the service to you .
i had lingo service up until over 10 months ago when i disconnected the phone and called to cancel the service. since it was being paid by my accountant through the business i do not keep close track on those charges. my bad. now they say they have no record of the request, and do not monitor whether there is an actual phone number receiving service or not .
the importance of updating your 911 service address whether you have emergency calling service or e911 at your location, lingo routes your voice over ip call to the public safety answering point (psap), which provides emergency services in your area as described in the
what is lingo ecs
and
what is lingo e911
sections above. the appropriate psap is determined by the physical address you supply when you sign up for lingo. therefore, if we do not have the correct address where you are using the service, your call cannot be routed to the corresponding psap for your area and could delay the required emergency services. the psap or public safety answering point is the agency that takes emergency calls and routes them to the appropriate emergency service .
vonage is the best - known voip provider in the united states, one that emulates conventional landline phones. the standard plan is $ 10 a month and covers all calls to landline and mobile numbers in the united states, canada, mexico, and puerto rico. international calls are billed per minute, like an old - fashioned landline plan. other plans offer discounts for international calls, or calls to specific countries .
you must promptly notify lingo of any change in your invoicing address or, if applicable, in the credit card or bank account used for payment. you should notify the lingo customer care department at the toll - free number listed on the first page of your invoice or by e - mailing lingo at the following address: customercare @ lingo. com .
lingo may terminate your service at any time in its sole discretion, if any charge to your credit card on file with lingo is declined or reversed, your credit card expires and you have not provided lingo with a valid replacement credit card, or in case of any other non - payment of account charges. termination of service for declined or expired card, reversed charges, or non - payment leaves you fully liable to lingo for all charges accrued before termination, disconnect fees, rebate recovery fees and equipment recovery fees (where applicable), and all costs incurred by lingo in collecting such amounts including but not limited to collection costs and attorneys’ fees .
in addition to surcharges and fees that may be found in the applicable calling plan described on www. lingo. com, lingo may impose additional rates and charges. these include :
© 2018 birch communications. lingo® is a registered trademark of birch communications. all rights reserved
dialing emergency services using lingo voice over ip service simply dial 911 in the case of an emergency and your call will be connected to the psap, emergency response center or other emergency services center .
copyright / trademark / unauthorized usage of device, firmware or software the service and device and any firmware or software used to provide the service (or provided to customer in conjunction with providing the service), or embedded in the device, and all service, information, documents and materials on lingo’s website (s) are protected by trademark, copyright or other intellectual property laws and international treaty provisions. all websites, corporate names, service marks, trademarks, trade names, logos and domain names (collectively
marks
) of lingo are and shall remain the exclusive property of lingo and nothing in this agreement shall grant you the right to license or to use such marks. you acknowledge and agree that you are not given any license to use the firmware or software used to provide the service or provided to customer in conjunction with providing the service, or embedded in the device, other than a non - transferable, revocable license to use such firmware or software (without making any modification thereto) strictly in accordance with the terms and conditions of this agreement, and that the device is exclusively for use in connection with the service. if you decide to use the service through an interface device not provided by lingo, which lingo reserves the right to prohibit in particular cases or generally, or are required to use third party software to enable the use of lingo accessories, like softphone, you promise that you have acquired, and all times during your use, possess all of the required rights, including software and / or firmware licenses, to use that interface device of third party software with the service, and you will indemnify and hold harmless lingo against any and all liability arising out of your use of such interface device of software with the service or any of its accessories .
what is lingo ecs? lingo emergency calling service is an alternative 911 dialing service offered in locations where e911 service in not yet available. ecs service routes your 911 call to the psap' s general access line, which is different from the 911 emergency response center. you will need to state the nature of your emergency promptly and clearly, including your location and telephone number, as psap personnel will not have this information at hand. psap personnel are responsible for taking the necessary steps to provide you with the appropriate assistance, such as dispatching police, and ambulance and / or a fire truck .
lingo may, without notice (consistent with governing laws or regulations), block traffic to or from specific countries, country codes, cities, city codes, local telephone exchanges (
nxx exchanges
), individual telephone stations, groups or ranges of individual telephone stations, or calls using certain customer authorization codes, whenever lingo deems it necessary to take such action to prevent (1) the unlawful use of service; (2) nonpayment for service; (3) the use of service in violation of this agreement; or (4) network blockage or the degradation of service furnished to you or other customers .
although it’s based out of the uk, ring central is one of the most well - reviewed voip services available around the world. it’s definitely more for business users than consumers, and comes with the advanced feature set you would expect from a tier - one provider. with a network backbone in the u. s. , there shouldn’t be any increased lag from the company’s headquartered location, and its prices make it hotly competitive with its contemporaries .
you agree to pay all taxes imposed. if lingo has collected taxes and a challenged tax is found to have been invalid and unenforceable, lingo, in its sole discretion, will either reduce service rates for a fixed period of time in the future in order to flow - through to customers an amount equivalent to the amount of tax refunds collected by lingo, or lingo will credit or refund such amounts to affected customers (less its reasonable administrative costs), if the amounts collected were retained by lingo or if they were delivered to the jurisdiction and returned to lingo, or it will negotiate an arrangement with the jurisdiction to provide a future benefit for customers in that jurisdiction .
founded in 2004, lingo offers nationwide calling plans for a low monthly rate. the plans include a wealth of extra features and unlimited calling to other lingo users, regardless of location. ​
lingo makes no express or implied representations or warranties about its services and disclaims any implied warranties, including, but not limited to, warranties or implied warranties of merchantability or fitness for a particular purpose or use or non - infringement. lingo does not authorize anyone to make a warranty on lingo’s behalf and you may not rely on any statement of warranty as a warranty by lingo .
lingo, its officers, directors, employees, affiliates and agents and any other service provider who furnishes services to customer in connection with this agreement or the service will not be liable for any act or omission of any other company or companies furnishing a portion of the service, or from any act or omission of a third party, including those vendors participating in lingo offerings made to you, or for any unauthorized interception of customer’s communications or other breaches of privacy attributable in part to the acts or omissions of customer or third parties, or for damages associated with the service, or equipment that it does not furnish, or for damages that result from the operation of customer provided systems, equipment, facilities or services that are interconnected with the service .
theft of service you agree to notify lingo immediately, in writing, by electronic mail or by calling lingo customer care, if the device is stolen or if you become aware at any time that your service is being stolen or used fraudulently. when you call or write, you must provide your account number and a detailed description of the circumstances of the device theft or fraudulent use of service. failure to do so promptly after discovery of the improper use may result in the termination of your service and additional charges to you. you will be liable for all use of the service if your device is stolen from you and any and all stolen service or fraudulent use of the service. notwithstanding anything herein to the contrary, credits will not be issued for charges resulting from fraud that arises out of third parties hacking into your equipment, other equipment used by you, or the internet. this includes, but is not limited to, modem hijacking, wireless hijacking, or other fraud arising out of a failure of your internal or corporate procedures. lingo will not issue credit for invoiced charges for fraudulent use resulting from your negligent or willful acts or those of an authorized user of your service .
© 2016 lingo, inc. all rights reserved. lingo and its logo are registered trademarks of birch communications. the names of other companies, products and services are the property of their respective owners .
international dids or phone numbers lingo charges an additional monthly fee for international (non - united states) direct inward dial phone numbers (“did”) for those customers who wish to order that feature. monthly fees for international did numbers vary and are available from lingo’s customer service department. customers that have international dids are provided with these numbers based on current united states and overseas regulations. these regulations are subject to change without notice and lingo may be required to discontinue this service, without notice. lingo reserves the right to discontinue international did services for any reason at any time and is only obligated to refund the pro - rated monthly fee .
in order to use the service, the customer must have a high - speed internet service, broadband or dsl, which is not a part of the service. you are responsible for subscribing and paying for your high - speed internet access, broadband or dsl in order to use your service. the quality of your service is highly dependent on the data speed, quality and reliability of your high - speed internet, broadband or dsl connection. it is your responsibility to report and resolve any quality and connectivity issues related to your high - speed internet, broadband or dsl connection with your provider .
the activation date for all customers will be within seven (7) days after the customer signs up for the service .
federal universal service fee: lingo imposes a surcharge to recover the federal universal service fee that it is required to pay to a federal program that ensures that basic phone service is available in all areas of the country at affordable rates. additionally, the universal service fee / fund (usf) provides for discounted telecommunications services for schools, libraries and rural health - care facilities. all telecommunications providers are required to pay into the federal usf, and their contributions may be recovered from customers. the usf contribution percentage is reviewed and adjusted quarterly by the fcc. the usf rate for the current quarter can be found at www. lingosupport. com. lingo will add a surcharge to its invoices to recover this cost from customers .
pursuant to rulings by the federal communications commission (“fcc”), lingo has arranged for e911 dialing services for all of its lingo customers in areas in which the public safety answering point (“psap”) is equipped to handle e911 calls. lingo has undertaken this ongoing, nationwide effort through its third - party e911 provider. as the roll out of the e911 initiative progresses, increasing numbers of lingo customers will have e911 service, where available. we encourage all customers to check their “my account” section at urltoken to find out the progress of e911 capability for their registered location .
allegations or claims that you have not acquired or possess the requisite rights to any devices not provided by lingo and / or third party software for use in conjunction with lingo accessories as described in section iii (n) .
in emergency situations where disclosure of such information is necessary to protect lingo customers or third parties from imminent harm .
when other u. s. or foreign carriers, and foreign telecommunications administrations, use facilities to establish connections to points not reached by lingo’s network, lingo is not liable for acts or omissions of other carriers or foreign telecommunications administrations .
assignment. customer may not modify or assign this agreement. in its sole discretion, lingo may assign this agreement .
lingo, its officers, directors, employees, affiliates and agents and any other service provider who furnishes services to customer in connection with this agreement or the service will not be liable for: (i) any failure of performance due to causes beyond its control, including, but not limited to, acts of god, fires, power outages, floods or other catastrophes; national emergencies, insurrections, riots or wars, acts of terrorism, strikes, lockouts, work stoppages or other labor difficulties; and any law, order, regulation or other action of any governing authority or agency thereof; (ii) delayed installation of lingo’s facilities or commencement of service; (iii) any damages associated with devices not provided by lingo and / or any third - party software (including but not limited to the download thereof) recommended or required for use with any of the lingo accessories .
plug - and - play setup: to get started, simply plug the lingo adapter between your router and your phone .
the parties acknowledge and agree that this agreement and products and services offered by lingo, including advertising, involve interstate commerce .
directory listings the phone numbers you get from lingo will not be listed in any telephone directories. however, any phone number (s) you transfer from your local phone company may be or remain listed. lingo has no control over directory listings .
however, if service is terminated or cancelled by the customer or by lingo prior to the end of the chosen a twelve (12) or twenty - four (24) month term, the customer will be billed an early termination fee of $ 175. 00 .
for all customers: termination or cancellation of service does not excuse the customer from paying all unpaid, accrued charges due in relation to this agreement .
administrative, regulatory, and compliance fee: lingo charges an administrative, regulatory, and compliance fee of $ 2. 99 per phone number per month. this fee is not a government mandated charge, but represents compensation for administrative, compliance, and other services that lingo performs in connection with the provision of the service. what is included in the fee is subject to change from time to time.
lingo is a voip ( voice over ip ) provider in the united states . it offers local and long distance calls anywhere in the u.s. , to canada , and to western europe , plus over 25 calling features . lingo has been the subject of consumer complaints and negative reviews reporting refusal to honor refunds and deteriorating quality . lingo has also been very commonly accused of continuing to charge former customers for accounts that have been cancelled . lingo markets prepaid annual calling where customers pay for a whole year in advance , but the bankruptcy of parent primus telecom may raise questions about the company 's ability to provide a whole year of service . the better business bureau grades primus a " d + " with no accreditation ; the d + rating is among the lowest possible , and is based on the number of " unresolved " complaints against the company , and the company 's failure even to respond to those complaints . 
lingo is a voip (voice over ip) provider in the united states. it offers local and long distance calls anywhere in the u.s., to canada, and to western europe, plus over 25 calling features. lingo has been the subject of consumer complaints and negative reviews reporting refusal to honor refunds and deteriorating quality. lingo has also been very commonly accused of continuing to charge former customers for accounts that have been cancelled. lingo markets prepaid annual calling where customers pay for a whole year in advance, but the bankruptcy of parent primus telecom may raise questions about the company's ability to provide a whole year of service. the better business bureau grades primus a " d + " with no accreditation; the d + rating is among the lowest possible, and is based on the number of " unresolved " complaints against the company, and the company's failure even to respond to those complaints.
lingo is a voip (voice over ip) provider in the united states. it offers local and long distance calls anywhere in the u.s., to canada, and to western europe, plus over 25 calling features. lingo has been the subject of consumer complaints and negative reviews reporting refusal to honor refunds and deteriorating quality. lingo has also been very commonly accused of continuing to charge former customers for accounts that have been cancelled. lingo markets prepaid annual calling where customers pay for a whole year in advance, but the bankruptcy of parent primus telecom may raise questions about the company's ability to provide a whole year of service. the better business bureau grades primus a " d + " with no accreditation; the d + rating is among the lowest possible, and is based on the number of " unresolved " complaints against the company, and the company's failure even to respond to those complaints.