zappos
date: wed, 22 jul 2009 from: tony hsieh (ceo - zappos. com) to: all zappos employees subject: zappos and amazon
date: wed, 22 jul 2009 from: tony hsieh (ceo – zappos. com) to: all zappos employees subject: zappos and amazon
zappos and amazon sitting in a tree ...
- tony hsieh, ceo of zappos. com, inc .
enjoy the zappos tour experience and lunch with a zappos employee. this 2. 5 - hour experience includes the 90 - minute zappos tour and a 60 - minute lunch in the zappos cafeteria. our amazing bistro crew offers a variety of fresh, hand - prepared lunch options .
zappos employee steven weinstein, shown here in the retailer' s las vegas headquarters, holds the record for longest zappos customer - service call .
good news from zappos headquarters continues to make headlines. last week plans were announced for a zappos downtown campus where zappos hopes to move into the las vegas city hall and adjacent expansion land downtown sometime in 2012 or 2013 .
how his company got more than 400, 000
likes
on facebook. (zappos labs is the experimental digital marketing arm of zappos. )
zappos also recommends that consumers who use their zappos password on other sites - a common, if unsafe, practice - should change those passwords, too .
read more about how zappos, under amazon, has kept its independent streak .
it also gives a financial boost to zappos, said hsieh, who aims for the unit to eventually contribute to 10% of zappos' s operating profit .
amazon buys zappos; the price is $ 928m. , not $ 847m .
amazon closes zappos deal, ends up paying $ 1. 2 billion – techcrunch
the offices of zappos are meant to encourage “fun and a little weirdness. ”
3 .
there' s a lot of growth ahead of zappos .
twenty - four million zappos customers are getting an unpleasant sunday - evening surprise .
in 2009, zappos was sold to urltoken for more than $ 1 billion .
discover the wonderful world of zappos company culture and let one of ...
zappos and amazon sitting in a tree ...
- tony hsieh
since its official launch in december 2008, zappos insights has become its own legal entity within zappos, said robert richman, the project' s co - leader .
we could be in any industry that we can differentiate ourselves through better customer service and better customer experience ,
he said .
there probably will never be zappos paper clips, but there could be a zappos airline or zappos hotel .
if zappos as a brand was just about selling shoes online, i would probably get bored and leave ,
hsieh remarked .
anything that i would otherwise want to do outside of zappos makes more sense to do under the zappos platform .
having worked in zappos' former headquarters in henderson, their new hq in downtown las vegas won’t be too much of a surprise. it is filled with zappos touches .
venture frogs poured $ 1 million into zappos. more recently, zappos scored two rounds of funding, totaling $ 35 million, from sequoia capital in 2004 and 2005 .
4. amazon is buying zappos for its people - its leadership and its employees .
dear zappos employees - please set aside 20 minutes to carefully read this entire email .
zappos accepts most major credit / debit cards; they accept mastercard, visa, american express, and discover card. zappos also accepts payments through paypal and bill me later. zappos does not accept cashier' s checks, personal checks or money orders .
1 .
zappos has a customer obsession which is so easy for me to admire. it is the starting point for zappos. it is the place where zappos begins and ends. and that is a very key factor for me. i get all weak - kneed when i see a customer - obsessed company, and zappos certainly is that .
as you walk through zappos' s two - story building, be prepared to have your picture taken in the royalty room and to be greeted by zappos' s own mayor .
amazon buys zappos; the price is $ 928m. , not $ 847m. – techcrunch
zappos has set up a special web page for customers to visit and change the password .
hsieh, like nearly every zappos employee, has an open desk cluttered with colorful decorations .
zappos hack exposes 24 million customer accounts to cyberattackers, but credit cards were not stolen .
do you have a large group that would like to visit the zappos family? well, this is the option for you! you will receive the zappos tour experience as well as an additional one hour presentation following the tour. this presentation will dive deeper into the zappos culture .
this initiative is an extension of zappos' longstanding mission to meet customers' needs and provide the best customer service possible. to support the launch, zappos has created a dedicated customer loyalty team trained to assist customers shopping for products for special needs. zappos is also teaming up with
still, while analysts applaud zappos for trying something innovative, they said that for zappos insights to represent a meaningful part of the company' s profit, some big investment would be required .
jenn mummert, from left, kristin colbert and dan callahan at zappos in henderson, nev .
pursuing growth & learning. how zappos does it and how we can help you, too .
zappos was scooped up by amazon in 2009 for approximately $ 880 million. for those interested, zappos is hiring an application security engineer, the only opening listed in the information security categeory .
it’s not because he’s tuned out. rather, hsieh’s vision for zappos goes way beyond ecommerce .
though zappos and downtown project are entirely separate, i wanted to encourage zappos employees to go out into the community and to encourage people in the community to come onto zappos' campus, to have more of those innovation - driving
collisions
with other people, businesses, and industries .
over the next few days, you will probably read headlines that say “amazon acquires zappos” or “zappos sells to amazon”. while those headlines are technically correct, they don’t really properly convey the spirit of the transaction. (i personally would prefer the headline “zappos and amazon sitting in a tree…” )
the urltoken e - commerce platform will be transitioned to run on the same technology and backend systems used to power zappos. com. zappos will take over operations of urltoken in nevada and kentucky .
it' s not clear whether zappos allows coupon stacking. please check out this page to see if zappos currently allows you to stack coupons. zappos does change its couponing policies from time to time so you can always check their homepage to see if there' s any info on coupon stacking .
zappos, which amazon bought in 2009 but left hsieh to run independently, has often been noted for its customer service. zappos consistently makes stellaservice’s list of retailers with best service. (for example, zappos has a 365 - day free return policy). on apple’s app store, zappos has an average five star rating. the app store’s editors said it’s their top recommendation for shoe shopping .
i’m digging around for details now but here’s a video jeff bezos did that just went to zappos employees. the post by zappos ceo tony hsieh is here. in a letter to employees he writes :
i' d ultimately like for zappos' future to not be dependent on me as its ceo .
if you know more about zappos and its super cloud project, e - mail the author here .
zappos is the latest in a string of high profile hacking victims hit by cyber crime this weekend .
account data for zappos' 24 million customers has been compromised by hackers. what do we know ?
the zappos hack comes after huge security breaches at sony and online security giant rsa secureid last year .
zappos ceo tony hsieh is building a community - powered, whimsy - driven tech mecca. peter bohler
zappos is trying to bridge that gap with the launch of pinpointing - a companion tool for pinterest .
zappos has a wide reach across many other channels of customer interaction such as email, blogs, facebook, youtube and the newly - launched zappos. tv, in which the company aims to produce two to three original videos per week giving customers a unique look at daily life at the zappos headquarters .
zappos is possibly the most debated organization today. the business world stands back in awe of zappos’ uniquely rapid growth. in february 2010 zappos earned # 15 on the 2010 fortune 100 best companies to work for list - - sales exceed 1 billion dollars annually. and ceo tony hsieh is not stopping there .
photo (top): zappos headquarters in henderson, nev. photo (bottom): ceo hsieh says zappos has maintained its independence from new corporate parent amazon. credit: isaac brekken / for the times
this morning, our board approved and we signed what' s known as a' definitive agreement,' in which all of the existing shareholders and investors of zappos (there are over 100) will be exchanging their zappos stock for amazon stock ,
a memo posted to zappos by ceo tony hsieh read .
once the exchange is done, amazon will become the only shareholder of zappos stock .
zappos, the online shoe, clothing and accessories retailer, has an incredibly open and social culture. here are just a few of the ways zappos uses social media to support and share their unique culture .
this morning, our board approved and we signed what’s known as a “definitive agreement”, in which all of the existing shareholders and investors of zappos (there are over 100) will be exchanging their zappos stock for amazon stock. once the exchange is done, amazon will become the only shareholder of zappos stock .
yelpgenerally, the feedback on zappos on yelp has been about average to slightly below average. they' ve been rated at approximately 3 stars by customers on yelp. it appears that users on yelp who have experience with zappos locally are have had some issues zappos' customer service, but generally hav ...
yes, zappos does have an affiliate program. using their affiliate or referral program, you can earn commissions by referring new customers via the zappos website. we researched the popular affiliate networks, and here' s what we found about where you can join zappos' affiliate program: skimlinks: yes ...
whether you are an entrepreneur just starting out or your business has been around for 100 years, we' re here to help you! we offer tours of the zappos headquarters, q & a sessions with zappos leaders, a zappos insights content membership, and full zappos culture immersion with our live training events. we can even create a custom event for you if you’d like. just let us know. (:
felix salmon at reuters concludes sequoia ‘forced’ zappos to sell, while ben metcalfe raises some questions about zappos’ way of treating customers and employees, saying this approach appears to not pay off in the end. dan primack at pehub, meanwhile, says he was right about the rumblings in the zappos board room all along (they reported rumors about sequoia pressuring zappos for a liquidity event right after the deal was announced) .
read the full story on cio insight: case study: open source' s sole purpose at zappos .
i can' t speak as to whether there is anything that zdnet can learn from zappos, but we' re excited about the companies that have gone through zappos insights and improved their businesses as a result .
zappos spokesman jeff lewis told nbc that providing good customer service i s a top priority for the company .
with your zappos insights membership you have access to our library of customer service and hr documents, videos with zappos leaders, and how - tos to assist you in creating the culture you envision for your organization .
zappos has become the no. 1 footwear retailer on the web by making customer service a competitive weapon .
although amazon now owns zappos—which has expanded into clothing, housewares, cosmetics, and other items—hsieh’s customer service still strives to make a personal connection with shoppers. he calls the zappos reps the best in the world .
customers of zappos' discount shoe store urltoken were also affected, and their passwords were reset as well .
zappos is moving into las vegas' old city hall building, that circular white building on the right .
zappos was mum about the outburst until late yesterday, when hsieh decided to confront the charge head on .
zappos believes that even the most mundane activity, like a job interview, is an experience worth sharing .
even after choosing a new zappos password, users should be careful to also change their passwords on any site where they' ve used a similar or identical password, in case zappos' intruders are able to decrypt the scrambled passwords they' ve stolen. zappos is also warning affected customers to watch out for phishing emails that will use their stolen email addresses to spoof official zappos emails and ask for account credentials or financial details .
over the next few days, you will probably read headlines that say
amazon acquires zappos
or
zappos sells to amazon
. while those headlines are technically correct, they don' t really properly convey the spirit of the transaction. (i personally would prefer the headline “zappos and amazon sitting in a tree…” )
“one day there could be a zappos airline, a zappos hotel, zappos anything. we can have hundreds or thousands of businesses one day. if there’s an opportunity for us to make a difference in terms of better customer service and better customer experience, those are the businesses that we would be considering getting into. ”
“the whole goal of what i’m working on is ‘how do we create the platform so any employee can come up with an idea? ’ if someone wants to start a zappos bakery or a zappos airline, they could. it’s not me saying, ‘here’s what i think we should do in ecommerce or zappos hotel. ’”
yes, zappos has a money - back guarantee so that you can get a refund if you' re unsatisfied with your purchase. learn more about it here. also visit their homepage to learn more about zappos .
how i did it: tony hsieh, ceo, zappos. com, how i did it article | urltoken
tony hsieh, serial entrepreneur and ceo of zappos. com, offers leadership advice for fast - growing companies .
“it is really painful and slow at first, ” said christa foley, a 10 - year zappos veteran .
3. zappos is known for its legendary customer service. amazon thinks this is an asset in the future .
we' re researching this question now. our team is checking zappos' s customer service pages and faqs and other online sources for an answer. we may also contact zappos directly to get more information about this question .
at least with the following, zappos has been quick to respond to the comment with a direct product link .
zappos is great at using social media to reinforce the message that businesses are powered by people, not numbers .
zappos ability to wear so many hats … corporate success, “local” favorite, and internet sensation warrants strategic examination .
but amazon' s already the master of online product distribution - they take online orders faster, ship goods cheaper, and trounce their competition. what could zappos bring to the table that amazon hasn' t already figured out? like you, we wanted to figure out exactly why amazon put down close to a billion dollars for zappos (if you' re unfamiliar with zappos, we suggest reading the new social engagement: a visit to zappos) .
the first wow customer service story comes, appropriately, from zappos, where “deliver wow through service” is the ecommerce company’s core value # 1. rob siefker, senior director of zappos’ customer loyalty team, shared it with me :
so zappos delivers ‘happiness’ for its employees and for its website customers. how about its social channels? given zappos focus on customer service, does this extend to the channels where more and more consumers are expecting interaction from brands ?
we learned that they truly wanted us to continue to build the zappos brand and continue to build the zappos culture in our own unique way. i think “unique” was their way of saying “fun and a little weird. ” 🙂
© 2009–2018 - urltoken, inc or its affiliates, 400 e. stewart avenue, las vegas, nv 89101 urltoken is operated by zappos ip, inc. products on urltoken are sold by zappos retail, inc. gift cards and e - gift cards sold on urltoken are sold by zappos gift cards, inc. or aci gift cards llc .
© 2009–2018 - urltoken, inc. or its affiliates, 400 e. stewart avenue, las vegas, nv 89101 urltoken is operated by zappos ip, inc. products on urltoken are sold by zappos retail, inc. gift cards and e - gift cards sold on urltoken are sold by zappos gift cards, inc. or aci gift cards llc
i hope his
bet everything on holacracy
decision works out for him, zappos and the customers it serves .
john bunch is leading the adoption of holacracy at zappos. the company acknowledges that it has been a bumpy transition .
in january, zappos and nine states announced a no - fault assurance of voluntary compliance settlement of the enforcement actions .
but she added that if the end result is a more vibrant downtown it could help zappos and the surrounding community .
currently, zappos does not post any information about the availability of outlet stores. outlet stores are a great source of discounted items, and you can check here to see whether zappos has posted any updated information about their outlet locations .
yes, zappos does offer free shipping all the time. you can read more about zappos' s shipping policies on their website on their shipping policies page. good luck with your shopping there! if you can' t find the information in the link above, you might be able to find more information on zappos' s hom ...
and when it comes to facebook, young said that zappos has to invest on sponsored posts — which cost money .
as mentioned above, we plan to continue to run zappos as an independent entity. in legal terminology, zappos will be a “wholly - owned subsidiary” of amazon. your job is just as secure as it was a month ago .
feloni: you' ve said in other interviews that zappos was never to you just about selling shoes or clothes, but that it' s been about building a culture internally and with customers. what do you want zappos to become ?
we learned that they truly wanted us to continue to build the zappos brand and continue to build the zappos culture in our own unique way. i think
unique
was their way of saying
fun and a little weird .
donner’s company is purchasing city hall and 18 acres for $ 25 million. zappos will lease the property from resort gaming .
blake landau: some argue that there is nothing in the way a zappos operates to which an existing business can relate .
zappos insights is the brainchild of zappos chief executive tony hsieh, who opened the doors to the inner workings and culture that helped to catapult his 11 - year - old shoe - retailing company to more than $ 1 billion in annual sales .
next year zappos is set to move headquarters from henderson, nevada, to the old city hall in downtown las vegas .
tony hsieh, chief executive of zappos, at the trailer park in las vegas that he both owns and calls home .
mr. hsieh knew his company needed a fix. but at zappos, conventional team - building exercises would not suffice. he needed to get weird. after learning about holacracy in 2012, he decided it was just the thing for zappos .
as mentioned above, we plan to continue to run zappos as an independent entity. in legal terminology, zappos will be a
wholly - owned subsidiary
of amazon. your job is just as secure as it was a month ago .
zappos also has a totally unique culture. i' ve seen a lot of companies, and i have never seen a company with a culture like zappos'. and i think that kind of unique culture is a very significant asset .
zappos will open its new corporate campus monday at the former city hall building at 400 stewart ave. in downtown las vegas
yes, zappos does offer free returns and exchanges for items purchased on their website. you can see more details of their returns policy here. you might also check out zappos' s homepage for additional pages with information on returns and exchanges .
ask your question right now with a member of the zappos customer loyalty team. go ahead - start a conversation now !
interviewed senior brand marketing manager michelle thomas and director of customer loyalty rob siefker about zappos' crm - oriented corporate culture .
the announcement from the zappos side came from tony hsieh, the zappos ceo, in an open letter to employees. the information is generally the same, although it deals more with why zappos is excited about the deal and whether zappos employees will still have a job (the answer :
your job is just as secure as it was a month ago .
) still, tony confirms that none of the leadership (tony hsieh, alfred lin, and fred mossler) are leaving .
zappos recognized that there are some consumers who are looking for a different set of features, so 6pm will continue to run as a separately branded web site ,
said tony hsieh, ceo of zappos. com .
by appealing to consumers who are looking for different features, we hope that zappos and urltoken will help expand the online shoe retailing space .
yes, zappos does take paypal for checking out. you can use your paypal account or paypal credit card to pay on zappos' s e - commerce store. read more information on zappos' s paypal policies here. good luck with your shopping! if you can' t find the information in the link above, you might be able to fi ...
but building a culture as supportive and cohesive as zappos’ doesn’t require your organization to develop a culture book; each company is unique. however, there are five tips guaranteed to increase employee engagement based on the book “delivering happiness” and zappos’ engaging culture :
there are glimmers of hope. one zappos team member said that after months of torturous meetings, her circle, which promotes zappos culture, was running more efficiently. a couple of small businesses were opening up downtown without funding from mr. hsieh .
we learned that they truly wanted us to continue to build the zappos brand and continue to build the zappos culture in our own unique way. i think
unique
was their way of saying
fun and a little weird .
: )
zappos’s reputation preceded the harvard business item, of course. “honestly, i’m getting to the point of burnout on hearing about zappos in marketing circles, ” robert john ed wrote on his blog (urltoken). but he still felt compelled to note this week that “the secret to zappos’s success is real commitment that permeates through every customer and every transaction, every time. ”
6. all the employees of zappos have a twitter account dedicated to service issues. they uncover service opportunities, initiate response, amplify praise, and reinforce service reputation. zappos also manages its culture over social media. at zappos, all employees have twitter accounts and the new hire is consistent with this culture of service. at zappos most of their social media initiatives are about exposing the people, who through their actions reinforce the company’s competitive advantage. the honest and transparent approach makes the company real .
today hsieh joins cmswire to discuss what other companies can learn from zappos, the customer service company that happens to sell shoes .
zappos executives said what gives the company the authority to design a program to teach others is that they practice what they preach .
a few days into the new year, 50 employees quit their jobs at zappos. that was ok with ceo tony hsieh .
you' ll pay nothing if unauthorized charges are made to your credit card as a result of shopping at zappos. com .
hackers have struck zappos, the online shoe retailer, putting at risk the sensitive information from its database of 24 million customers .
we were not able to find any specific student discounts offered by zappos. check this page for the latest information about zappos' s student discounts and offers. check out their homepage to see if they' ve posted any additional information about student discounts .
zappos offers free returns no questions asked. this is part of the company' s appeal but it must also be a significant cost. how does it helps or hurt zappos' margins? does the company ever discusses reining it in or outsourcing it ?
a company like zappos (known for their legendary customer service) recognizes the benefits of surprising people with a next day delivery .
the item, “why zappos pays new employees to quit — and you should too, ” written by william c. taylor, applauded zappos for what he called its unmatched customer service and for its insistence on thinking beyond the current fiscal quarter (urltoken) .
zappos is currently focused on expanding its selection to include more apparel, accessories and housewares (it added those categories a few years ago, though shoes remain its no. 1 product), though hsieh jokes that one day there could be a zappos airline .
no, because we are planning on continuing to run zappos as a separate company with our own culture and core values. and we’re not going to be giving the zappos discount to amazon employees either, unless they bake us cookies and deliver them in person .
5. zappos has worked uncompromisingly at bringing humanization to what can be an extremely cold online experience. it has infused life into online marketing. the success of zappos depends on two elements viz. , service and culture. the employees of zappos believe that their culture is unique as it offers the company a competitive advantage and they use social media to project their unique culture to the world .
snobbery is not one of zappos’s core values. the company has had trouble wooing certain luxury brands, like jimmy choo and gucci ,
while passwords that may have been stolen were cryptographically scrambled, zappos said, it is still requiring all consumers to change their passwords .
as the holacracy pilot concluded at zappos, the
new
organizational model was to be fully implemented to begin the 2015 year. some three months into 2015, however, tony issued a 4, 552 word email to zappos employees that contained three main messages :
yes, zappos does have social media pages. we' ve aggregated the links to all their social pages here: twitter feedfacebook pagelinkedin profileyoutube channelinstagram profilepinterest pagesnapchatgood luck finding zappos' social media pages. you can also check out their homepage for additional inform ...
zappos customer service is the envy of any company looking to brand itself as one that promotes great support as one of its core values. first, zappos culture (which cares about more than just shoes) obsesses about the employee experience and then focusing on all touch points related to engagement, and evangelism. zappos customer service has developed a reputation as a company of choice and a loyalty champion .
zappos has a very healthy and active twitter following, and it engages with its followers with a great deal of verve and helpfulness .
what’s odd here is that zappos was purchased for less than its annual revenue–which it claims was $ 1 billion last year. as zappos expanded beyond its shoe - obsessed core, analysts began to anticipate that it would become a competitor to amazon, leading one to speculate that zappos’ success–and ambition to build an e - commerce powerhouse–was beginning to look like a threat, albeit a long - range one .
stories like this are rampant among businesses’ beginnings. take a look at a company like zappos. from zappos’ inception they believed that the consumer would purchase shoes off the internet. by thinking outside the box and trying something completely new in an already established and competitive market, zappos was able to succeed against the goliaths of the time to become a billion dollar company (with an amazing culture to boot )
before airlines or hotels, the company' s latest growth initiative is zappos insights, which helps other companies and businesses refine their corporate culture and customer experience. it charges $ 5, 000 a person for a two - day seminar and workshop at zappos' headquarters .
mr. donner first approached the city with the idea of zappos moving into city hall, and ultimately it was his company, resort gaming group, that bought the building from the city. zappos is expected to move into the property once several changes have been made .
no, because we are planning on continuing to run zappos as a separate company with our own culture and core values. and we' re not going to be giving the zappos discount to amazon employees either, unless they bake us cookies and deliver them in person .
from a technological perspective, zappos has been at the cutting edge of innovation since the beginning. zappos’ recognition that we are increasingly becoming a digital world allowed the company to create a technology to sell their products in a way that mirrored the way consumer lifestyles were evolving .
if you’ve ever shopped on zappos. com, you know there’s nothing incredible about their prices or the products they stock. they do very little advertising, and they don’t offer coupons or discounts. on the surface, zappos appears to be an average company, doing average things, and yet, zappos is a household name with $ 1 billion in sales in less than ten years. the power behind the zappos brand and majority of their success is attributed to the power of fantastic customer service, which is often overlooked as a sales strategy .
4. engagement property zappos uses various customer interaction channels including telephone, email, twitter, blogs, streaming video, facebook, youtube and others. the most remarkable of all the social media efforts of zappos as the company is, twitter. zappos has a dedicated page for twitter on its site that' s linked to from every other page on the site with the words – “what are zappos employees doing right now? ” there' s also an employee leader board that shows who' s on twitter and how many followers they have .
zappos ceo tony hsieh and las vegas mayor oscar goodman answer questions wednesday, dec. 1, 2010, at the las vegas city council meeting, when it was officially announced the existing city hall building would be used as the corporate headquarters for online retailer zappos. com .
not long after that downtown walk, hsieh said, donner told him zappos moving into city hall might not be so far - fetched .
all these changes resulted from a two - day session at zappos insights that was attended by atlanta refrigeration' s owner, dave brautigan .
eventually, zappos insights plans to develop a content and curriculum that goes beyond visiting its office, said donavon roberson, the other co - leader of the insights program, adding that zappos is working to create a program for employees in addition to existing programs for their managers .
interested in taking a tour? email: tours @ urltoken © 2018 zappos insights, inc. or its affiliates. all rights reserved .
one challenge will be convincing customers who are happy to buy shoes from zappos that they should also turn to the company for other items .
the announcement made on the retailer' s website last night included the text of an e - mail that zappos customers will soon receive .
but at zappos, it seems that many wish mr. hsieh had never made the choice. some people want a boss after all .
2) amazon supports us in continuing to grow our vision as an independent entity, under the zappos brand and with our unique culture .
he wrote, in capital letters, that the database containing complete credit card and other payment information for zappos customers had not been accessed .
in 2011, zappos sent flowers to a woman who ordered six different pairs of shoes because her feet were damaged by harsh medical treatments .
you really can' t host a summit of brands that have won such fanatical levels of customer devotion and not include zappos. com .
regardless of our structure, our goal is to position zappos as the online service leader. if we can get customers to associate the zappos brand with the absolute best service, then we can expand into other product categories beyond shoes. and, we' re doing just that .
hold tight, our team is searching for an answer to this question now. we' re scouring zappos' s website and customer service pages, other websites, and contacting zappos directly to try to find an answer to this question. check back soon to find the answer .
when i asked my zappos tour guide about exit statistics at the company, only 13% leave zappos on a voluntary basis annually, whereas 7% are let go on an involuntary basis for various reasons. that works out to about 300 new zappos employees being hired on an annual basis, and amazingly, there are over 30, 000 resumes submitted each year to zappos recruitment for those 300 roles. clearly the company' s culture is not only doing wonderful things for its long - standing employees, customers and the community, it has infiltrated the lexicon of everyday people such that 30, 000 people a year put their hand up and say ,
can i please please please work at zappos .
zappos’s arrival, which will help pay for a new las vegas city hall, is huge for downtown, mayor oscar b. goodman says .
this is a great exit for zappos’ investors, including sequoia capital and venture frogs, who put in about $ 60 million in seven rounds .
if only it were so simple. holacracy has been met with everything from cautious embrace to outright revulsion at zappos, but little unequivocal enthusiasm .
also like a lot of big businesses moving to the amazon web services cloud, zappos has apparently had a lot of trouble with the move. it probably doesn' t help that zappos, founded in 1999, is likely to have a bunch of old - school systems lying around .
zappos chief executive tony hsieh said the company was attacked via one of their servers in kentucky. photograph: karen bleier / afp / getty images
zappos has contacted customers asking them to choose new passwords for urltoken and other sites where they may have used the same or a similar password .
zappos passed along some renderings, courtesy of kmd, of what the finished office will look like. ware walked us through each of them :
rather than spend the $ 60 million renovation budget to radically remake the campus, zappos chose minimalist approach to complement the company’s unique corporate culture .
although with this cross - promoted competition, zappos has left out the important detail of what the prize is. we can assume it’s sunglasses .
customers tweet their delight about being zappos buyers, and employees tweet or blog about their life at zappos, inside and outside the company. the way that social media is used is truly social. since social is one of three factors used by consumers to make purchase decisions, zappos has managed to disrupt this process by inserting themselves into the mix with true stories from customers and employees. this level of transparency is seldom seen .
here' s the summary of the deal: amazon will purchase all of the outstanding shares, options, and warrants from zappos for 10 million shares of amazon' s common stock - currently worth about $ 807 million. in addition, amazon will also provide $ 40 million in cash and restricted stock, specifically for the zappos employees. zappos will still operate in las vegas, nv and the management team will not be replaced .
zappos ceo tony hsieh, las vegas mayor oscar goodman and members of the las vegas city council answer questions in november 2010 at the las vegas city council meeting, when it was officially announced the existing city hall building would be used as the corporate headquarters for online retailer zappos. com .
company culture is important from the start. zappos conducts two separate interviews — one focusing on the applicant’s background and experience, and the second one on cultural fit. over the years, zappos has passed on numerous experienced employees for the simple reason that they were wrong for the company culturally .
our team of shopping analysts is out looking for the answer to this question now. we source our answers from zappos' s website and customer service pages and by working with zappos directly to find the correct answer to this question. check back later to find the answer to this question .
in october of 2013, zappos said goodbye to its home in henderson, nv and moved into the former city hall in downtown las vegas. with a long - standing focus on clothing, culture, and customer service, zappos added a 4th
c
with this move: community .
in today’s announcements, both bezos and zappos ceo tony hsieh pay heed to the customer - focused core values that have been the hallmark of hsieh’s many keynote speeches. zappos has implemented some undeniably innovative practices (paying people to not take a job !) in its 10 - year history .
there’s also the question of how zappos will fit into amazon’s overall business, given that amazon already sells the same merchandise that zappos does. bezos doesn’t have a great track record with acquisitions (alexa, anyone ?), and this is undoubtedly his most significant acquisition in the company’s history .
when zappos moves downtown, it will have acreage across the street that hsieh envisions as a future “corporate campus” to enhance the work experience even more .
one of the highlights of sxsw for me was a keynote delivered by zappos ceo, tony hseh, who also runs a very insightful business blog .
zappos' tony c. hsieh doesn' t know a darn thing about shoes. but he knows how to sell them. look out, amazon
“sometimes people just need to call and talk, ” a zappos rep told business insider. “we don’t judge, we just want to help. ”
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[ cnnmoney - video vid = / video / fortune / 2010 / 11 / 22 / ctd _ zappos _ hard _ sell. fortune / ]
but let’s examine one of zappos top advantages … their company culture. the four dimensions of their culture core values (our favorite company culture) :
we think that there is a huge opportunity for us to really accelerate the growth of the zappos brand and culture, and we believe that amazon is the best partner to help us get there faster ,
hsieh wrote in his memo, adding that he and other zappos executives plan to stay on board .
amazon supports us in continuing to grow our vision as an independent entity, under the zappos brand and with our unique culture .
the organization seems nonplussed about the number of exits. john bunch, the zappos employee who is leading the company' s transition to holacracy said, “whatever the number of people who took the offer was the right number as they made the decision that was right for them and right for zappos. ”
you can contact zappos via their customer service contact page. you can also contact zappos through their social media pages. some of these social pages offer a messaging or contact us button which you can use to send your message directly to the company. many retailers these days will respond quickl ...
the digital and “customer first” culture that zappos created and thrives by is now available as seminars through a unique profit center that zappos has created called urltoken. much like the disney institute and other successful companies’ approach to branding their own company culture as an educational forum, zappos insights is a one - stop shop for companies that want to short circuit the learning curve to great digital marketing and understanding how to successfully attract and retain customers through excellent customer service .
harvard business online posted a blog item on monday morning praising the online shoe retailer zappos. in short order, it spread around the internet like kudzu .
not so at zappos, which mr. taylor says will record $ 1 billion in sales this year, up from $ 70 million five years ago. zappos delivers shoes, handbags and other products ordered over the internet. delivery is free and fast, and customers can return unwanted products at no charge .
hsieh said this venture could grow to be a
significant
profit contributor to zappos, in part because it involves little physical costs and no inventory .
zappos originals athlete, claressa shields, steps out of the ring to speak about women' s empowerment and what it means to be a strong woman .
to celebrate women' s history month, we' re honoring 13 women who' ve led the way in making zappos the company it is today .
zappos isn' t a stranger to marathon customer service calls. the previous record, set in 2011, clocked in at 8 hours and 47 minutes .
in 2009 zappos was bought by amazon in a reported $ 1 billion - plus deal, the biggest in the seattle - based giant' s history .
taking a pic of the pic of the place where they are taking the pic. # nawbowbc @ zappos are we a 10 for weird yet? urltoken
even josh pedro, who is in charge of managing zappos’s public relations, doesn’t sugarcoat the situation. “it was a weird transition, ” he confessed .
one of the great things about amazon is that they are very long term thinkers, just like we are at zappos. alignment in very long term thinking is hard to find in a partner or investor, and we felt very lucky and excited to learn that both amazon and zappos shared this same philosophy .
zappos uses its customer calls in its advertising. was that your idea or your ad agency mullen' s idea? what is your annual advertising budget ?
watch this on - demand webinar to learn how you could elevate your service culture and success if you took a few minutes to benchmark the zappos experience .
so how is hsieh planning to achieve his grand vision? a big part of his strategy involves zappos’s controversial foray into what’s called holacracy structure in 2014 .
zappos encourages consumers to tweet, facebook, or pin about their recent purchases, an endeavor that young said was pretty successful from the get - go .
for example, the zappos promotions like “buy 1 get 1″ garner an extraordinary amount of engagement on social media through comments, “likes, ” and shares .
that’s not even mentioning the fact that this shipping creates immense goodwill between zappos and their first time buyers. (i still remember my first order. )
zappos is one of many businesses we can learn from. please post your comments below, offering questions or your own great examples of social marketing strategies .
in july of 2009, zappos. com, inc. announced its plans to join the amazon. com, inc. family. with both companies sharing such a strong passion for customer service, we were very excited to begin growing together, by 2010, zappos had grown so much that there was need to restructure the company so that we could continue to offer customers the very best service possible. for us to have the flexibility to possibly sell anything and everything one day, we needed to make this change. on may 1, 2010, zappos was restructured into ten separate companies under the zappos family umbrella .
the zappos data stolen included names, account numbers, passwords, email addresses, billing and shipping addresses, phone numbers and the last four digits of credit cards used to make purchases. a letter describing the hacking was sent to 24 million customers by zappos ceo tony hsieh on monday, according to the lawsuit .
we looked into this, and we did not find any specific military discounts offered by zappos. you can check this page for more information about zappos' s veteran discounts and offers. you might also check out their homepage to see if they' ve posted any additional information about their military disco ...
in july of 2009, zappos announced its plan to join the urltoken family, and in november of 2009, the acquisition became official. this partnership not only represents a shared goal of offering the best customer service possible, but also provides zappos the opportunity to grow while staying true to its culture and roots .
zappos is an online retailer with one of the most active social media platforms we see today. ceo tony hsieh is one of the most followed individuals on twitter, having amassed nearly 2. 7 million followers. but for hsieh and zappos, their social media activity is merely a reflection of their company culture .
zappos is hoping the service that keeps customers coming back will have them looking at new categories. on any given day, 75 percent of orders are repeat customers, hsieh said. the free shipping and customer service department stand in for advertising as well; zappos does relatively little traditional advertising, spending about 85 percent of its marketing budget on online buys. besides print ads in magazines, zappos' offline buys include ads in airport security trays where passengers place their shoes.
urltoken is an online shoe and clothing shop based in las vegas , nevada . in july 2009 , the company announced that urltoken would acquire it in an all-stock deal worth about $ 1.2 billion . 
urltoken is an online shoe and clothing shop based in las vegas, nevada. in july 2009, the company announced that urltoken would acquire it in an all-stock deal worth about $ 1.2 billion.
urltoken is an online shoe and clothing shop based in las vegas, nevada. in july 2009, the company announced that urltoken would acquire it in an all-stock deal worth about $ 1.2 billion.