affinity sutton
affinity sutton has launched a new digital communities fund to help its residents access the internet. affinity sutton has properties in bradford district .
glassdoor gives you an inside look at what it' s like to work at affinity sutton, including salaries, reviews, office photos, and more. this is the affinity sutton company profile. all content is posted anonymously by employees working at affinity sutton .
mr stallwood has done the right thing. he has advised the planning committee to kick out affinity sutton' s social cleansing plans for sutton estate .
please note, the fund is primarily for affinity sutton residents, and we would expect the majority of beneficiaries to live in affinity sutton properties, however projects can work to benefit the wider community too .
with over 57, 000 homes and a 100 - year year history, affinity sutton is one of the largest providers of affordable housing in england. today over 161, 000 people call an affinity sutton home' their home' .
with over 57, 000 homes and a 100 - year history, affinity sutton is a business for social purpose and one of the largest housing associations in england. today over 161, 000 people call an affinity sutton home ‘their home’ .
affinity sutton and circle have announced the board and executive team that will run a merged organisation if the deal goes ahead .
‘it needed to be a military operation, ’ says sue cooper, managing director at the newly formed affinity sutton repairs .
voluntary sector groups in bolton, manchester and salford are eligible to apply for small grants from the affinity sutton housing association .
affinity sutton offers grants of £1, 000 to £5, 000 to charities, social enterprises and community groups to deliver positive initiatives that benefit affinity sutton residents and the surrounding communities in the three greater manchester boroughs and other areas in the north and midlands .
application forms and guidance notes are on groundwork uk’s website (link below) which manages the programme on behalf of affinity sutton .
i applied online. the process took a week. i interviewed at affinity sutton (bromley, england) in october 2016 .
had mr stallwood not done so he would have played straight into the hands of the opportunists and speculators who run affinity sutton .
welcome to affinity sutton home choice, our choice based lettings scheme and housing options information service. choice based lettings is the way in which affinity sutton allocates some of its available homes. any available homes that are not subject to local authority nomination rights will be advertised here .
shadow board member and chair of treasury committee - colin sturgeon, sits on the affinity sutton group board and is chair of the group' s treasury committee and affinity sutton funding limited. he was formerly deputy chairman of the royal bank of canada capital markets (europe) .
shadow board member - sue killen sits on affinity sutton' s group board and is chair of the affinity sutton homes board. she is currently the chief executive of st john ambulance. prior to this she held senior positions in government including director general at the department for transport .
drive economies across siaf, iaf & affinity. deliver campaigns for affinity, staff introduce a friend (siaf) and introduce a... .
affinity sutton and circle housing have completed their merger to create one of the largest associations in europe with plans to build 50, 000 homes over 10 years .
chief financial officer designate - mark washer, is currently the group financial director of affinity sutton. he is responsible for all aspects of affinity sutton' s finances and it, with a focus on financial strategy. he is currently leading the group' s major change programme which is transforming the way it does business .
hr director designate - jonathan cawthra, is currently the group resources director of affinity sutton. he is responsible for creating a culture in which all staff have the opportunity and commitment to make a real contribution to the group' s success. before joining affinity sutton in 2003 jonathan held a number of senior roles at royal mail, latterly as communications director
affinity sutton home choice is our choice based lettings scheme. if you have been accepted onto the housing register you will be able to bid for properties using the website or phone service :
an affinity with numbers and a passion for trading. duties & responsibilities... .
have an affinity with numbers and a passion for trading. tate enterprises ltd... .
deputy chair designate - neil goulden, currently the chair of affinity sutton group. he was previously chief executive and chairman at the gala coral group. neil is also chair of the gambling industry charity - the responsible gambling trust .
2 - the sample size was increased so that results could be drilled down to the lowest possible level. affinity sutton has divided operations and service delivery into 21 neighbourhoods. each neighbourhood now gets its own customer satisfaction results every month .
the bank has teamed up with affinity sutton on a shared - ownership scheme offering people who are looking to buy in areas such as south london, guildford and portsmouth the chance to borrow up to 95% of their share of the purchase price .
the new clarion housing website is now live www. myclarionhousing. com. note you may have issues accessing the my affinity sutton portal for a short while. follow clarion housing for your customer service queries. this account is no longer monitored. urltoken
supporting the affinity business development team on closing opportunities and ensuring products are delivered on time and within budget... .
in addition, you will have experience in, and a natural affinity for, digital marketing and social media... .
the housing wizard is our housing options and advice service. this service is to help you find out about the different types of housing options provided by affinity sutton. we require you to answer a few questions so that we can assess which services will be most suitable to meet your housing needs
applications are particularly sought from candidates who can demonstrate an affinity between their home research group and the circuits and systems group at ...
chief executive officer of housing association designate - neil mccall, is currently the group operations director of affinity sutton. he has overall responsibility for the delivery of landlord services; focusing on asset management, customer services, housing management and resident involvement for all of our general needs and supported housing customers .
shadow board member and chair of remuneration committee - helen bailey sits on the affinity sutton group board. she is the chief operating officer at the mayor' s office for policing and crime. prior to this she held senior roles at hm treasury and was chief executive at the london borough of islington .
1. to improve the lives of their residents by improving the quality of their homes, neighbourhoods and communities. some, like affinity sutton, even have declared objectives to improve wider aspects of residents’ lives such as helping them with skills training for jobs, child care and access to low cost finance such as credit unions .
a love of football and an affinity with football manager fans. sports interactive (si) is the world’s leading developer of football management simulations ...
2. to invest in developing new social housing, especially in areas where there is a shortage of affordable homes. affinity sutton builds over 1, 000 new homes each year, a mix of rented, shared ownership and houses for sale. the profits from sales help to fund further investment in achieving objectives 1 and 2 .
we look for people who can deliver a variety of strategies to help drive sales and profit and who have an affinity with what we sell... .
please find below clarion housing group' s annual report and accounts and value for money statement for 2016 / 17. you can also find affinity sutton’s and circle housing’s respective financial statements, value for money and corporate social responsibility documents published prior to the merger of the two groups as well as clarion housing group’s moody’s reports and presentations to investors .
this is a national fund managed by the london community foundation .
grants of between £1, 000 and £5, 000 are available for charities and community organisations working across the uk to support affinity sutton residents of all ages to get online and to build the skills, motivation and confidence to use the internet safely as an everyday tool .
high energy, enthusiastic, and displays an affinity for our products, core values, and company philosophy. provide courteous, friendly, and efficient customer ...
on 11 december 2015 the affinity sutton group limited and circle anglia limited (operating as circle housing group), two of the uk' s largest housing associations, announced that their respective boards had approved an outline business case to merge. work to complete the merger during 2016 has been progressing and today the full designate executive and shadow board team is announced :
to see exactly what your rights and responsibilities would be if you became an affinity sutton tenant, please see the sample tenancy agreements below. as stated above, the tenancy agreement that you receive would be dependant on your specific circumstances. we will say clearly in our offer letter to a prospective tenant what type of tenancy we will offer and for what length of time
company secretary designate - clare miller, is currently the group director of governance and compliance of affinity sutton. before this she was an executive director of the tsa where she was responsible for the regulation of housing associations in england. clare also worked for the housing corporation, where she led the investigatory and supervisory work of the regulator dealing with associations in special measures .
you have an affinity for the pop culture mtv is famous for, and enjoy travel and lifestyle content and want the opportunity to be involved in a creative project ...
chief executive officer designate - keith exford cbe, is currently the chief executive officer of affinity sutton group. his career in housing spans over 35 years and started at southwark council. in addition he is a non executive director of the housing finance corporation and a trustee of clic sargent. he was awarded a cbe in 2015 new year' s honours list for services to housing .
even though affinity sutton has a large and low - cost bank facility in place, more of its longer - term major funding is now coming through the capital markets. the split of debt funding today is 33% capital markets and 67% bank with six major uk banks and building societies providing it with £1. 66 billion (“long - term and very cheap”) committed facilities .
as this is a pilot scheme, the new mortgages are initially available only at 43 santander branches across london and the south - east. the deal applies to all affinity sutton' s new - build properties in london (ladywell police station in lewisham and canada water in southwark), surrey, sussex, kent, hampshire and hertfordshire, which adds up to more than 300 properties this year .
affinity sutton offers most of its new tenants a fixed term tenancy, with a one year probationary period. the usual fixed term period will be six years including an 18 month probationary period, that will be reviewed at 12 months and only continued if any of the tenancy conditions are broken. if there are no problems with the tenancy, then the tenancy will continue until the end of the fixed term period (known as a fixed term tenancy). the type of tenancy we offer you will depend on a few things such as whether you hold a tenancy with a council or other housing association immediately prior to accepting a tenancy from affinity sutton. the property you are accepting will also influence the type of tenancy we offer you. for more information regarding this, see our short guide to affordable rents and fixed term tenancies .
he moved deftly between accountancy and banking before heading off in the direction of the oil and gas sector. but now, in a rapidly changing commercial environment, matt cooper, director of treasury and corporate finance, affinity sutton, is calling upon his well - rounded financial skills to ensure one of the uk’s oldest and largest non - profit distributing housing associations is fit for another 100 years of service to the community .
as companies become more mature in measuring and improving customer satisfaction, the difficulty of the task tends to increase. the higher customer satisfaction becomes, the harder it is to improve it further. having improved customer satisfaction very successfully in the early years and established themselves near the top of the housing sector league tables, affinity sutton encountered this when the improvement curve began to flatten. to counter this trend they made four changes :
meanwhile, for more information on the new 95% mortgage scheme, visit one of the 43 santander branches, after checking you are eligible for an affinity sutton property. other requirements are that would - be borrowers must not already own a property and must not have been declared bankrupt or have county court judgments against them. they also need to be registered with their local homebuy agent (a housing association), or local authority, or both .
tom grew up in the three rivers area and has worked for most of his career at unilever and bp. more recently tom was marketing and strategy director for six years at affinity sutton - a large, national housing association. he now has a number of non executive posts - including fairtrade, the nus and freedom food (rspca). tom is married to a health visitor and has two grown up children, who both live in london .
what we have seen is a complete failure to be locally accountable, with locally accountable board membership having been cast aside. circle has completely failed to honour the promise it made when the old ford transfer happened that that would be maintained and there would be proper accountability. the merger with affinity sutton will make matters worse, and my constituents do not want any part of it, nor do residents from other london boroughs who have had similar experiences .
however, banks are generally less comfortable now with the kind of long - term lending housing associations need. the good news is that investors in the fixed income space – institutional players such as pension funds and insurance companies – have been finding it harder to track down highly - rated long - term debt. this places moody’s aa3 - rated affinity sutton in a very good position to secure funding, although even this is not as straightforward a decision as it may seem .
affinity sutton is the product of three separate housing associations coming together – broomleigh, downland and william sutton. the customer service ingredient goes back to 1992 when the london borough of bromley instigated the first urban council housing stock transfer in the uk. the transfer of 14, 000 properties to what was then called broomleigh housing association was also the largest ever made at that time, so the company was a ground - breaking organisation from the outset. to win tenant support for the change quite a lot of promises were made, so the early focus of the company was property refurbishment and modernisation but in 1995 when that programme was well in hand, ceo keith exford brought in neil mccall as operations director with a brief to modernise the organisation and make it customer - focused .
the government has also decided that registered housing providers, which includes councils that still own housing will be required to pay an annual fee to the regulator. providers with fewer than 1, 000 homes will pay a flat annual fee of £300 and larger providers will pay a fee of £5 per property per year. this means that the new clarion group with 125, 000 homes, formed from the merger of circle and affinity sutton, will pay £625, 000 a year for the pleasure of being regulated by the new body .
4 - since repairs tended to emerge as a pfi on the annual customer satisfaction surveys, and most of the actions to address the pfi were down to partners rather than affinity sutton, a separate monthly repairs tracker survey was introduced. previously, the part - ners had an obligation to conduct their own ongoing surveys to monitor customer satisfaction, but the results were suspiciously high when compared with the annual affinity sutton surveys. when the monthly monitoring of customer satisfaction with repairs was taken over by the leadership factor, satisfaction was shown to be much closer to the annual surveys and partners were given a clear objective to improve it. based on repairs completed in the previous month, the leadership factor conducts 100 interviews each month for each partner (1, 000 per month in total). the combination of swift informa - tion about current performance and transparent benchmarking across the partners (they all see each other’s results), has created a powerful incentive to improve. in the 21 months that the survey has now been running customer satisfaction with completed repairs has improved by over 10% and is much higher than it has ever been in the past .
3 - as well as continuing to score satisfaction with the most important customer require - ments out of 10 each month (because you have to have a scorecard that accurately shows whether satisfaction is improving or not), affinity sutton has introduced much more focused cem (customer experience modelling) questions. these provide very tangi - ble data on specific customer experience touchpoints from whether repairs staff showed identification to the length of time it took for a call - back to be made. the advantage is that levels of satisfaction can be specifically linked to staff behaviours that did or didn’t happen .
as anyone who has ever stepped up to a full - size snooker table will know, it requires an analytical approach, the ability to take the long - term view and a steady nerve to win. as a snooker enthusiast, matt cooper, director of treasury and corporate finance for the uk’s largest not - for - profit housing association group, affinity sutton, recognises the expertise and dedication of the professional player. but whilst his call to join the pro - circuit remains as yet unanswered, he has certainly carved out a successful career in another field using the same skills demanded of snooker’s most prolific winners .
a deeper consideration of risk management, both internally and externally, has been much in evidence too. some of affinity sutton’s suppliers – particularly the builders – have been less well - placed to stave off the recession. this has meant rigid adherence to treasury’s due diligence programme – one which it had in place “even before the financial world started to fall apart”. although it often uses performance bonds (guarantees against failure to meet obligations) as a risk mitigation tool, every new relationship established requires the corporate finance team to investigate and report to a sub - committee of the board to get approval for that deal .
brett is a partner at affinity equity partners, which he joined in 2004. in addition to tegel, brett is a director of live entertainment holdings pty ltd and velocity frequent flyer pty ltd. brett is a qualified chartered accountant in australia and holds a bachelor of commerce degree in accounting and finance .
given this context of the appalling record of the merger and growth of circle housing, it is not surprising that the recent proposal for circle housing to merge with affinity sutton has raised further alarm bells among residents. if this merger goes ahead, it will create one of the largest housing associations in europe. nearly half a million people across london, from bromley to brent, from chelsea to chingford, will become tenants of this new social landlord, which will own and run more than 127, 000 properties. residents are also rightly concerned that the merger and the centralisation of services, including repairs and maintenance, will see services deteriorate even further .
as that market continues to evolve, so treasury has responded. in doing so it is demonstrating the knowledge and expertise of the team. the fact that cooper has guided the operation successfully into the strong positon it holds today is indicative of the value of his broad - based approach to the role. whilst the snooker pro - circuit is yet to come knocking – “and probably never will” – he has exploited a broadly similar skillset to build a career of note. in doing so, he has hopefully gone a long way towards setting up affinity sutton for the next 100 years of serving the community; surely the treasury equivalent of a maximum break .
from accountancy to banking to treasury, cooper has consistently taken a broad view of commercial financial operations and progressively applied his accumulated knowledge and analytical skills in preparation for his next big break. in his current role with affinity sutton, a not - for - profit organisation that traces its roots back over 100 years, he has been part of the winning formula in very testing times. the funding for such organisations in the uk has changed considerably in the last few years, forcing all to exchange a model reliant on government grants for one that calls on private debt and enterprising activity. the winners will be those with commercially astute and experienced professionals at the helm .
you pay a subsidised rent on the share you don' t own to affinity sutton, which describes itself as one of britain' s biggest developers of affordable housing, with more than 54, 000 homes. buyers can increase their share in tranches up to 100% home ownership – known as staircasing – when they can afford to. yvette ruggins, the firm' s sales director, says :
we are delighted to be the first in the affordable housing sector to team up with santander and offer our customers this kind of deal. the shared - ownership market has been crying out for products of this kind, allowing people with average incomes / deposits to get on the property ladder .
the hon. lady referred to the merger of the whole circle group with another housing association, affinity sutton. this merger would create a new organisation, to be called the clarion group, which would manage about 128, 000 homes. that would make it the largest housing association in the country. circle has said this will help to deliver better services to tenants and build it more homes. in this case, i am told it has already consulted tenants, and i am told—the hon. lady clearly believes otherwise—it did not receive many responses to that consultation. the regulator has given conditional approval to that merger, but it has not yet taken a decision on the nine associations in the circle group .
in the current climate the need is to find a balance between the two by retaining a flexible approach. this has included consideration of alternative sources of funding such as us private placements and even the german schuldschein market although the uk bond market has “delivered value” so far. affinity sutton issued a £250m bond in 2008 which, at the time, was the largest own - name issuance by a housing association and the first aa - rated bond from the sector. since joining the company, cooper has raised a further £400m through a second £250m 30 - year bond issue – at 4. 25% the cheapest that had ever been issued in the sector – and a mix of bank debt and project finance .
with all sources of funding, treasury conscientiously looks after existing relationships with banks, investors and ratings agencies. the relationship with investors – some of the largest institutional investors in the country – is particularly important. affinity sutton is committed to running ‘non - deal’ roadshows. rather as it runs annual funders’ days for its banks, the idea of the roadshow is just to meet and greet existing and potential investors, and to update them on company and sector progress. “we could do nothing and then come back in a few years’ time to issue another bond, but i like to keep the relationships going, ” says cooper. when the time is right to issue again “the investors know us so we don’t have to start again explaining what we do” .
it has never been lost on affinity sutton that banks could also be a source of counterparty risk. at the lowest point of the crisis it moved some of its cash into short - term gilts, purely for safety’s sake, and even drew down on some of its facilities. as cooper comments, “you never want to be in a position where you can’t get your hands on the funds”. although now working with the main uk banks, his team remains aware of the risk, monitoring bank ratings, cds spreads and market activities. “generally, treasury is in a good position not just to provide the data but also to offer strong analytical skills. in fact, i think treasurers in general have done a good job promoting their skills. ”
i hope that the new organisation will continue to house and protect its tenants in a transparent and accountable manner. the regulator’s job is to ensure that it does. the hon. lady clearly has real concerns about that. i would say to her that affinity sutton’s performance in relation to the repairs service is significantly better than circle group’s, so there are clearly signs that circle is merging with an organisation that is doing a much better job for its tenants, and the hope must be that that improved service will be brought to bear for circle’s tenants. however, it is clear from the hon. lady’s speech that she does not share the confidence the regulator has in that, and i am happy to discuss with her in detail after the debate the reasons for her concern .
fair play to mr stallwood for his decision to reject the plans of what can only be described as money grabbing property developers this estate was obtained by affinity for nothing and they stand to make a fortune (half a billion) they have constantly nibbled away at the community that is left there and i think it is a crying shame what they have have done to the estate .
by 2008, when the william sutton incoming calls had all been re - routed, the broomleigh contact centre employed 37 ftes - mainly full time staff. in many ways it had driven and policed the customer satisfaction journey of the organisation. as well as being a great unit for recruiting and developing new employees that could subsequently percolate out into the organisation, taking their customer - focus with them, the contact centre was at the forefront of adopting best customer service practice .
mr. tang is the founding chairman and managing partner of affinity equity partners following its spin - off from ubs capital in 2004. affinity is a leading regional private equity firm in asia pacific. prior to that, he was the asia - pacific chairman of ubs capital (the private equity arm of ubs) since 1999. before he joined ubs capital, he was the chief executive for investment banking, east asia at union bank of switzerland in 1995. following the merger of union bank of switzerland and swiss bank corporation to form ubs, mr. tang became chief executive, hong kong, of ubs group and asia regional head of investment banking for ubs investment bank. mr. tang also served in a number of senior roles over 20 years in banque indosuez group and chase manhattan bank in hong kong and malaysia. mr. tang holds a bachelor of economics (accounting) degree with first class honors from the university of malaya .
by now broomleigh had moved much closer to customers and, due to the success of its sector - leading innovations such as partnering and the contact centre, was a very efficient and profitable organisation. deciding that the next challenge was expansion, keith exford and the board looked for opportunities to merge with another housing association and identified downland housing association, a company with slightly fewer properties but spread over a much larger geographical area along the south coast. when the merger happened in 2004, management set up a group structure with a parent company called affinity to take over all corporate functions such as finance, with operational functions vested in broomleigh and downland as subsidiaries .
we' ve recently updated our privacy statement. please take a moment to understand how we use the data you provide .
we use cookies to give you the best experience on our website. if you continue without changing your settings we' ll assume you' re happy to receive cookies. you can change your cookie settings at any time. about privacy and cookies .
clarion housing is the largest housing association in the country, owning and managing 125, 000 homes across over 170 local authorities. 360, 000 people call a clarion home their home. clarion housing is part of clarion housing group which comprises a charitable foundation, clarion futures, and is also one of the country’s leading house builders. as a landlord, we are committed to providing excellent customer service to all our residents and to maintaining our homes to a good standard - investing significantly in improving them each year .
a home is the platform on which lives are built. it’s the beginning of everything – so providing that home is a role we take seriously. as a landlord, we’re reliable, responsible and fair, and we ask only the same in return. through this partnership we enable our residents to build secure, independent and productive lives .
from young families to retired people, and those who struggle in the market, everyone deserves a good quality home. that’s why we’re here. welcome home .
our group is made up of a number of not - for - profit and commercial subsidiaries .
minicom: we welcome calls from the text relay service: add 18001 before any of our phone numbers .
important change to repairs service currently provided by wates and mitie in north and east london, essex and the midlands. from wednesday 7 november, clarion response will be taking sole responsibility for day to day and communal repairs across north and east london, essex and the midlands. these contracts are currently delivered by wates and mitie. clarion response is our in - house repairs and maintenance arm which currently services 70, 000 clarion properties nationwide. all affected customers will receive a letter in the post notifying them of this change over the next week .
clarion housing is involved with various schemes to support our lesbian, gay, bisexual, trans and questioning (lgbtq) residents .
win up to £20, 000 to support a new concept, product or service that can make a positive social impact in your community .
you need to enter your postcode to access key services and information relevant to you .
we run an employment and training service which is free and open to all of our clarion customers looking for work .
clarion future communities comprises all we do to make our estates and neighbourhoods more attractive and vibrant places to live .
we help our customers manage their money more effectively and provide an extensive programme to support you to get online .
if you are a first - time buyer in the south - east who is struggling to get on the property ladder, help may be at hand courtesy of a 95% mortgage deal launched by high street giant santander and a leading housing association .
high house prices have left many in london and the south - east in particular unable to buy a property outright. schemes of this sort allow people to take their first step on the ladder by buying part of a property – perhaps 30% or 50% initially – and then increasing that proportion over time .
for example, at the compass so14 development in central southampton, there are one and two - bedroom flats available for sale on a part - buy, part - rent basis to local people and first - time buyers. the one - bed apartments start from £33, 750 for a 30% share (putting full market value at £112, 000 upwards). that means someone borrowing 95% of that sum would have to put down a deposit of around £1, 680. the housing association' s website suggests they would pay a monthly rent of around £165 on the part they don' t own, plus a monthly service charge of around £80 .
at the carbon - neutral graylingwell park development in chichester, west sussex, two - bedroom houses start from £62, 500 for a 25% share, meaning the suggested full value starts from £250, 000. someone borrowing 95% would require a £3, 125 deposit, and the monthly rent would be in the region of £400, plus £84 in monthly service charges .
to be eligible, you will need to earn above a certain level – which will vary according to area – although you will probably be turned down if your household income exceeds £60, 000 a year. you must also have access to enough cash to fund the deposit and various homebuying costs. priority will usually be given to council tenants, key workers, those who live or work in the area and those on housing waiting lists .
the scheme allows people to buy an initial share that might be as little as 25% or as much as 75% . the share you buy is funded by a santander mortgage, of which there are three to choose from: a three - year fixed - rate at 6. 5% , a five - year fix at 6. 89% and a three - year base rate tracker at 5. 35% . all three allow people to borrow up to 95% of their stake in the property, although the rates might strike some as steep .
phil cliff, santander' s mortgage director, says that the pilot scheme
underlines our dedication to helping first - time buyers
.
this isn' t the only scheme of its type, however. others include a link - up between mansfield building society and south yorkshire housing association, launched last september. this one is even more generous: it offers buyers the chance to borrow up to 100% of their share of the purchase price, so they don' t need a deposit .
the mansfield deal applies only to properties marketed through the housing association' s crucible homes arm, which is offering shared - ownership homes in locations including sheffield, doncaster, rotherham, barnsley and lincolnshire. priority will be given to key workers and social housing residents .
© 2018 guardian news and media limited or its affiliated companies. all rights reserved .
the sunday times british homes awards celebrates exceptional design in all things home. it is the only honours that recognises every aspect of housebuilding — from one - off houses to major developments, interiors to landscaping, individual extensions to placemaking on a grand scale .
run by haymarket media group, its awards ceremony — held every september at london marriott hotel grosvenor square — attracts some of the biggest names in housebuilding, architecture and interior design. past hosts include george clarke, dan hopwood and clemency burton hill .
the 2018 awards is bigger and better than ever, with new categories for housing crisis solutions and small but sensitive schemes. we have expanded the interior design awards and added a smart home award .
qualified entries in to the large and small house of the year categories will also be put forward for the prestigious manser medal. more details can be found on the categories page .
finally, it also includes a design competition in which the winner is voted for by readers of the sunday times. this year, we challenge you to reinvent the terrace in a new genre — fit for our time, yet with the timeless qualities that make our streets of georgian and victorian terraces still so treasured .
the event ceremony will take place at london marriott grosvenor square on 20 september. tickets will be available soon .
general enquiries ‐ tamsin ballantyne • tel: 020 8267 4125 • email: tamsin. ballantyne @ urltoken
sponsorship opportunities ‐ ben goodson • tel: 0208 267 4738 • email: ben. goodson @ urltoken
check our frequently asked questions (faqs) below as you may be able to find the answer to your question .
clarion housing aims to keep your home well maintained and we continually check the work of our contractors to make sure that it’s of the highest quality .
your rent includes payment towards the cost of most repair and maintenance work but you also have some responsibilities. before requesting a repair, please read our guide on
once we receive your repair request we will discuss the most convenient time to carry out the repair and book it into the system. when the repair is booked you will get a job number along with the exact date and time of your repair booking .
i want to chase up my existing repair. how can i do this ?
when you get in touch with us you need to provide us with your full name, address, date of birth and job reference number. we can then find out the status of your repair on our system if the contractor has left notes. if there are no updates added to the system we would need to chase the contractor. the time it takes for us to get an update on your job can vary depending on how long it takes for the contractor to respond. we will keep chasing the contractor and let you know once we have an update
we will send out a member of our repairs team within 28 days. emergency repairs are dealt with within 24 hours .
we’re carrying out electrical testing to a large number of homes to ensure the electrics in your home are safe for you to use, and meet the current standards. this is a health & safety requirement .
if we or our contractor contact you about this it is important that you let us in to carry out the electrical test – it will not take long, and it is for your safety. if we don’t contact you, you don’t need a test at the moment, and you don’t need to do anything further .
it is your responsibility to replace your keys if you have lost them. if the key is broken the repairs team will deal with replacing this for you .
fobs are managed by the customer service team. so if your fob is lost or is no longer working please
there are many quick and easy ways to keep up to date with your payments. direct debit is the easiest way for you to pay rent as it provides you with a secure and reliable way of ensuring your payments are made regularly and on time .
and find your preferred payment method. remember that whichever method of payment you chose you remain responsible for payments reaching your account on time .
, including what actions you and clarion housing can take if you are in arrears .
in some tenancy agreements there are additional charges for shared services provided to a building or estate. these costs are divided between all of the tenants who benefit from them .
as a leaseholder you have a responsibility to contribute towards the costs for providing services, repairs and maintenance to your building. your proportion of this cost is your service charge. by law, service charges should be reasonable and can be fixed or variable. as a leaseholder, it is a condition of your lease that you pay variable service charges. find out more about leaseholders service charges, rights and responsibilities .
you normally pay service charges if you live in a flat or a house that has communal areas. your lease will outline what services you will receive and what you will have to pay for .
the service charge you pay is your share of the costs of running, maintaining and improving your block and estate as well as major works. this may be collected at the same time as your rent or separately .
- helping make our estates and neighbourhoods or attractive and vibrant places to live .
- check our employment and training service. we offer a bespoke and highly personalised service to place people into work .
- we can help you manage your money more effectively through guidance on budgeting, providing access to debt advice and affordable loans as well as helping you manage the use of your energy .
clarion housing wants its neighbourhoods to be vibrant, diverse places where people want to live and everyone is safe to live together. any form of crime is completely unacceptable and a breach of the terms of a tenancy agreement or lease .
please input your postcode above so we can provide you with the relevant contact details .
we offer a range of rental options to make our homes accessible to as many people as possible .
we clearly advertise which properties fall under which type of rent category. as a not - for - profit organisation you can be assured that the rent you pay will be reinvested in communities or used to build new homes rather than paying off someone else’s mortgage .
home choice is our scheme that allocates some of our available housing to our residents .
( south east england only) a government funded scheme that helps key workers in london .
our affordable rent properties for people who want to live in well managed properties .
in the next ten years, we will build up to ten thousand homes available for market rent .
html public
- / / w3c / / dtd html 4. 01 transitional / / en
urltoken
we have now moved to our new look website. if you haven' t been redirected, please click
our new look home choice website will be available from tuesday 27 september 2016. there are no changes in how you log into your account .
once you have completed the wizard you will not automatically be registered for housing. click the' apply for housing' tab .
this is where you can apply to go on our housing register or update us about any changes in your circumstances .
please note - it should take you about 30 minutes to complete the online form. please make sure you make a note of your unique login reference number and password. you can save what you’ve completed by clicking on the finish later button. you’ll need to fully complete your registration within 60 days otherwise the partially complete application will be deleted from the system .
if you are not able to apply online or need further support in order to apply, please call us on 0300 100 0303 and someone from our lettings team will call you back to assist you .
you must tell us if there are any changes in your circumstances. any change may affect your housing need and the priority your application should be awarded. we will then reassess your application .
the demand for homes exceeds the supply available. we regret we will not be able to accept everyone on to our housing register. those people we do accept may have a considerable time to wait dependent on the property type, size and location required. therefore we positively encourage you to use our housing options wizard before applying to register with us. the housing options wizard provides more information on the range of options that may be suitable for your situation. it also has other useful advice links and information about eligibility criteria for our homes .
once you are accepted on to our housing register you' ll be able to bid for suitable properties that you' re interested in. you' ll be able to keep track of what you' ve bid for on your home page. please read all of the information on the property advert carefully before deciding to bid. it should have all of the information you need such as location, property type, size, rent and the type of tenancy we' ll offer to the successful bidder. please only bid for properties you are genuinely interested in. there is a limit of 3 bids per weekly advertising cycle .
we will allocate a home which meets the size of the property the household needs. this means that :
two children of different gender can now share a bedroom until one of them reaches the age of 10 and two children of the same gender can share up until the age of 16 .
these changes may affect how many bedrooms you are eligible for. if you have any queries regarding this, please contact the housing options team and we will do our best to help you .
if so, we may be able to consider you for a property 1 bedroom in excess of your assessed housing need. look out for our weekly adverts for any available properties. we will say in our adverts if we will be able to consider under occupation for applicants who are in employment (subject to a satisfactory affordability check). any questions? please email us at
you can now apply through home choice for properties in southampton. just click on the housing register button to the left to apply
looking for a quick move? we may have something available in the following areas. contact us for more details: bolton
affinity sutton is one of the largest providers of affordable housing in england managing over 58,000 homes and properties in over 120 local authorities . as a housing association , affinity sutton builds and manages a range of homes for people with a variety of needs and budgets . as well as owning and managing properties , affinity sutton delivers a number of community focused services in the areas that they work . on 30 november 2016 , affinity sutton merged with circle housing to form clarion housing group and become the uk 's largest housing association . 
affinity sutton is one of the largest providers of affordable housing in england managing over 58,000 homes and properties in over 120 local authorities. as a housing association, affinity sutton builds and manages a range of homes for people with a variety of needs and budgets. as well as owning and managing properties, affinity sutton delivers a number of community focused services in the areas that they work. on 30 november 2016, affinity sutton merged with circle housing to form clarion housing group and become the uk's largest housing association.
affinity sutton is one of the largest providers of affordable housing in england managing over 58,000 homes and properties in over 120 local authorities. as a housing association, affinity sutton builds and manages a range of homes for people with a variety of needs and budgets. as well as owning and managing properties, affinity sutton delivers a number of community focused services in the areas that they work. on 30 november 2016, affinity sutton merged with circle housing to form clarion housing group and become the uk's largest housing association.