at hop card
find an at hop retailer to buy or top - up your at hop card .
13. at hop card transfer: where you lawfully hold an at hop card, you may (unless the at hop card is a registered at hop card) permanently give that at hop card to another person and we will treat the new holder of the at hop card as the lawful holder, and he or she will be bound by these terms .
14. at hop card return: we may at any time require you to return your at hop card in a manner notified by us. if this happens, we will replace your at hop card with a new at hop card having equivalent products loaded on it .
find an at hop retailer to buy or top up your at hop card. list of at hop retailers by auckland region or find on the map .
register your at hop card to your myat hop account to view your transactions online .
how to use your at hop card on public transport and all about managing your card .
44. identification: retail agents can be identified by their display of an at hop is sold here sign. you should only present your at hop card when you see the at hop sign. if you present your at hop card at readers that do not show the at hop acceptance sign, this may damage the at hop card (refer to sections 16 and 17) .
9. expiry: the at hop card (including any hop money or products loaded on the at hop card) will expire if the at hop card is not used, no refund is requested, the at hop card is cancelled, or no products are loaded onto the at hop card for a continuous period of six years. when an at hop card expires, any hop money or products remaining on the at hop card will be forfeited and become our property on and from the date the at hop card is cancelled. in this instance you may contact us and we will put hop money on to another at hop card purchased by you. the amount of hop money we put on the new card will be equal to :
auckland transport have sold their millionth at hop card. at hop is a smart card which can be used for bus, rail and ferry travel throughout auckland .
find out about the savings you can make by using an at hop card .
find out if you can lend your at hop card for others to use .
bus and train fare prices for travel using cash or an at hop card .
23. if you use hop money on your at hop card to pay for a paper ticket this will be charged at the applicable advertised cash fare, not the advertised at hop fare .
28. obligation to examine: you must check the at hop card on purchase or issue and on each addition or subtraction of products to the at hop card .
find out different ways to add money to your at hop card by topping up .
16. 1. your responsibility: you are responsible for safeguarding your at hop card against loss, damage, and theft, and ensuring that your at hop card is not used by any person without your permission (or by any person other than you in the case of a registered at hop card). 16. 2. our responsibility: we and the public transport operators accepting your at hop card for payment for public transport journeys have no obligation to prevent the use of a lost or stolen at hop card by a person. we also have no obligation to cancel any lost or stolen at hop card (whether a registered at hop card or not) or to transfer the products on that lost or stolen at hop card to a replacement at hop card .
you can buy your blue at hop card online or in person. you can only buy the gold at hop card in person and only if you are eligible for one .
17. 1. there are 2 types of non - functioning at hop cards: 17. 1. 1. faulty cards: at hop cards which fail to function as the result of an inherent manufacturing defect or other technical fault or defect; and 17. 1. 2. damaged cards: at hop cards which fail to function for any other reason, such as physical damage. 17. 2. please bring your non - functioning at hop card into an at customer service centre. we shall investigate and determine whether a non - functioning at hop card is a faulty card or a damaged card. 17. 3. we will not be responsible or liable for replacing any non - functioning at hop card except where we determine that the at hop card it is a faulty card. 17. 4. if the at hop card is a faulty card we will retain the card and issue a replacement at hop card free of charge. we will also transfer any hop money and / or products from the non - functioning at hop card to such replacement at hop card .
register your at hop card to help protect your card from unauthorised use should it be lost or stolen, and to manage your card online .
find out how you can pay for more than one person with your at hop card .
find out about buying a card online, or places you can go to buy a blue or gold at hop card .
find out how to buy a blue at hop card online and have it mailed to you .
find out your nearest retail locations where you can buy a blue or gold at hop card .
at hop card must be registered to apply for a discount concession, if you are eligible .
the at hop card will eventually be used for travel on all forms of auckland public transport .
10. suspension: we may suspend any at hop card or at hop online account (online account) if you breach any of these terms and such breach amounts to what at determines to be fraud or fare evasion. in the event that we suspend any at hop card or online account :
* you can read the full terms of use of the at hop cards, the registered prospectus relating to the at hop cards and other information regarding the at hop cards on our website or at the transport information centre, britomart. the obligations of auckland transport under the at hop cards are unsecured. urltoken
it added these lines :
to reactivate this top up at any time you can contact us and we will put the hop money back on your at hop card. again, you have 60 days from the date that hop money is put back on your at hop card to activate it .
at hop allows customers to use one travel card on different modes of transport and public transport operators .
mr edmonds says, “the next phase in the integrated ticketing project is at hop on ferries by the end of november 2012 with at hop rolling out on buses next year. for a few months nz bus users who also use trains will use both the hop / snapper card and an at hop card. the hop / snapper card will be phased out next year” .
20. registered at hop cards only: you acknowledge and agree that the cancellation and transfer options set out in sections 18 and 19 are available only for registered at hop cards. if your at hop card is not registered, then it cannot be cancelled and no hop money and / or products can be transferred or refunded to you if your at hop card is lost or stolen
33. interest: no interest will be payable to you in relation to any products loaded on any at hop card. all interest earned in relation to hop money and / or products loaded on any at hop card will remain our property .
repeatedly failing to tag on and tag off may result in your card being cancelled. if your card is cancelled you will need to purchase a replacement at hop card .
help protect the balance on your at hop card should it be lost or stolen, allowing it to be transferred to a new card .
your hop card can be used for other purchases alongside your bus fare. more details about what the card can be used for are on the hop card website .
at hop cards will be ferry friendly by the end of november and on buses next year. the at hop card will be used in conjunction with the old hop / snapper card on auckland' s buses until the old system is phased out .
the at hop card has a non - refundable purchase cost of $ 10, but use of the card also gives customers an automatic discount of at least 10 percent on full fares .
we would like you to know that our at hop terms of use have changed as of 22 may 2018. find out about the changes and read the at hop card terms of use .
46. at hop privacy policy: where we collect personal information from or about you in order to provide you with a registered at hop card or through your use of an at hop card, the at hop privacy policy available on our website will apply. for an explanation of our practices and policies relating to the collection, use, and storage of your personal information, please refer to the at hop privacy policy, which forms part of these terms .
ten dollars will get you one hop card that can be bought at britomart, newmarket and new lynn transport centres .
8. 1. you agree that risk of loss or damage to an at hop card that you have purchased, or a replacement at hop card provided in accordance with these terms, will pass to you on your receipt of that at hop card; 8. 2. you carry and use an at hop card at your own risk, and we will not be responsible for any interference or damage suffered by, or to, any electronic device which occurs as a result of your carrying or using an at hop card; 8. 3. we retain the right to manage and change the software and data on the at hop cards at any time; and 8. 4. on demand by any employee or representative of us or of any retail agent or public transport operator at any time, you must produce for inspection all at hop cards in your possession or control .
9. 1. the hop money balance; and 9. 2. the value (at the time of purchase) of any inactivated products; that was on the expired card immediately before it expired. please note that for an unregistered at hop card that has expired, we will need you to present the expired card at an at customer service centre .
18. 1. if a registered at hop card is lost or stolen, you may ask us to cancel your at hop card by: 18. 1. 1. calling us on 09 366 4hop (09 366 4467). you will also be required to supply your at hop card number, full name, and answer some security questions; and 18. 1. 2. returning the at hop card to the address that we notify to you, to enable us to determine whether section 17 (non - functioning at hop cards) of these terms applies. 18. 2. on your registered at hop card you may apply for a refund in accordance with section 11 or apply for a transfer of any residual products on the registered at hop card in accordance with section 19 .
“at hop cards can be topped up at ticket & top - up machines or ticket offices on the rail network. from 27 october 2012 you will also be able to top up your card online. at hop cards are currently available for half price at a limited time, special introductory offer of five dollars at britomart, newmarket, papakura and new lynn offices and from mobile sales representatives at stations. information can be found at urltoken .
of course the current hop card is nothing more than a snapper card in drag, and clearly snapper haven' t been able to make their card compliant with the hop system .
find out what you need and where you can buy a gold at hop card if you' re a supergold cardholder .
2. terms: all at hop cards are issued subject to, and must be used in accordance with, these terms. by purchasing or using an at hop card, you accept all of these terms .
hop cards can be loaded with up to $ 300 in e - money so users are encouraged to protect their balance by registering their card at the hop website .
the at hop cards will be introduced on ferries next month, and will be phased in to replace the hop / snapper card for buses from april next year .
at hop group manager, denise verrall, said surveys indicated 42 per cent of auckland adults had a card as of june .
12. other rights: we may refuse to provide any information to you in relation to any at hop card if you do not provide us with all reasonably requested information for the purpose of verifying your identity as the lawful holder of the at hop card .
15. 1. we may offer you services enabling you to register your at hop card on our website, in which case you will need to provide your personal information (such as your name, date of birth, email address, physical address and telephone number) against the registered at hop card number. 15. 2. you must not allow your registered at hop card to be used by another person. if your registered at hop card is found in the possession of a person other than yourself, we (and the retail agents and public transport operators) reserve the right to retain that at hop card. 15. 3. you must ensure your contact and payment details on our website for your registered at hop card are kept up to date and correct .
21. use: subject to specific at hop card functionality, and retail agent and public transport operator availability (as applicable), you may use the at hop card to pay for public transport journeys provided by public transport operators in accordance with these terms .
43. 1. sell at hop cards to customers; 43. 2. load hop money and sell products to customers; and
5. 1. use the at hop card only in accordance with these terms; 5. 2. comply with all notices, policies, and instructions relating to the use of the at hop card, concessions and products that we may issue from time to time; 5. 3. provide us with any information and assistance that we may reasonably request relating to the issue, use, suspension, and cancellation of the at hop card; 5. 4. tag on at the beginning of your trip and tag off at the end of your trip; 5. 5. take proper care of the at hop card to avoid damage including keeping the at hop card flat and not bending it (as that may damage the at hop card); 5. 6. not misuse, deface, modify, or destroy, the at hop card; 5. 7. not tamper, or allow anyone else to tamper, with the at hop card; 5. 8. ensure that if carrying two or more cards together that only one is used at a time and that the same card is used to tag on and tag off for each trip and journey; 5. 9. not alter, remove, or replace any notices, trade marks, or artwork on the at hop card; and 5. 10. when using an at hop card loaded with a concession, carry a further form of identification to prove your eligibility for that concession. information about concessions and their eligibility criteria is available from at. govt. nz .
auckland transport has completed the rollout of at hop, its reusable pre - pay smart card for travel on trains, ferries and buses .
7. co - operation: you agree to co - operate with us and, if applicable, the police, in recovering your at hop card if it is lost or stolen, or if we suspect any suspicious behaviour or activity in relation to your at hop card .
4. 1. period pass: a pass credit loaded onto an at hop card allowing you to have unlimited journeys within a number of days (period pass). 4. 2. hop money: stored money value loaded onto an at hop card (hop money), which can be used to purchase public transport journeys or paper tickets for public transport journeys ;
all aboard: auckland' s new at hop cards can be used on trains from this weekend .
”we also advise you to register your at hop card. registering gives you benefits such as the ability to better protect your card from unauthorised use should it be lost or stolen only after advising at of the loss. it also protects the balance you have stored on your card and allows it to be transferred to a new card .
please note that your at hop card, and any value loaded on it, will expire if the card is not used, no refund is requested, the card is cancelled, or no hop money or monthly pass value is loaded onto it for a continuous period of six years. when your card expires, any value remaining on it will be forfeited and becomes the property of auckland transport. if this happens, you may contact us and we will transfer any hop money or the hop money equivalent of the product price at the time of purchase of any inactivated products to another at hop card purchased by you .
the card can be topped up at machines and ticket offices around the network as well as online .
eventually, the at hop card will become the sole smart card for all travel on public transport in auckland. but to begin with, its use will be limited to the city’s trains .
click on
myat hop cards
and select the card you want to top up .
one hundred and forty five at hop card readers, 60 ticket & top - up machines and 29 gates are now spread across auckland’s rail network .
30. 1. all transaction details, trip details, and other details recorded as a result of you using your at hop card will be recorded and retained by us. after you deposit hop money or products on your at hop card, we will update the at hop card balance to reflect that deposit: 30. 1. 1. immediately, if you add products to your at hop card at our offices, via a retail agent, at an at customer service centre, or using a top up machine; or 30. 1. 2. immediately, if you have established an auto top - up facility in accordance with section 22. 2. in this case the direct debit payment instruction will be triggered, once the specified minimum balance has been reached and your at hop card has been automatically reloaded; or 30. 1. 3. at the next tag on event once we receive payment for the products into our bank account (usually the next business day after your online transaction is processed) if you add hop money and / or products to your at hop card using our website. 30. 2. using your online account (for registered at hop cards only), you will be able to view transaction history and trip details for each registered at hop card (online transaction history) for the preceding 3 months or preceding 60 transactions via our website. to obtain an online transaction history, you must first register your at hop card using our website. 30. 3. you will be able to check the balance of your at hop card via our website (for registered at hop cards only), or at an at customer service centre or via retail agents or top up machines. 30. 4. we will endeavour to update the online transaction history at least once per day, however there may be delays in updating certain online transaction history, which may result in that information appearing in your online account one or more days after the journey took place; and 30. 5. we may add or update any online transaction history at any time .
“tag on at the start of every trip by placing your at hop card flat and still to the reader or electronic gate. a simple beep and green light will show that you have tagged on successfully .
11. 1. if your at hop card is registered on our website (registered at hop card), you may apply to cancel your at hop card and receive a refund of the remaining hop money on your at hop card within 14 days of your completed application being received. only unused hop money can be refunded. no refunds are available for paper tickets purchased. no refunds are available for period passes. any refund given by us is inclusive of any goods and services tax (gst). 11. 2. you acknowledge and agree that the cancellation and refund option set out in section 11. 1 is available only for registered at hop cards. if your at hop card is not registered, then no hop money can be refunded to you. 11. 3. for at hop cards: we may, in addition to any other remedy available to at, cancel any at hop card or online account if you breach any of these terms and such breach amounts to what at determines to be fraud or fare evasion. any products remaining on the at hop card on cancellation for breach of these terms will be forfeited and become our property. if the remaining balance is negative we retain the right to recover the negative balance and may engage a collection agency the cost of which the card holder shall be liable. 11. 4. for at hop cards loaded with supergold travel concession: tagging on and off when you travel is essential because the tag on and off locations allow at to accurately identify the subsidy that should be applied to the fare and claim that subsidy from the nz government. for this reason, we may cancel the card (except where it has a monthly period pass loaded on it) for repeated failure to tag on and off. we will attempt to contact you before such cancellation. in this instance you may contact us and we will transfer any hop money or the hop money equivalent of any inactivated products to another at hop card purchased by you .
mr edmonds says, “at hop will be your one smart card for travel on public transport around auckland. it is a convenient, re - useable smart card that stores value, either as money, or as a rail monthly pass. an at hop card operates via a simple tag on / tag off system when you board and disembark .
find out how to transfer your card balance to another card registered to the same account .
i am planning to visit auckland and read about the hop card. would appreciate feed back on the use of the card for tourists .
people who want to transfer funds from their go rider card to their new hop card will be able to do so before october 31 .
36. product types: public transport operators may accept any product as available from time to time for public transport journeys using the at hop card. we may at any time add, remove or amend the products available using the at hop card. at reserves the right to limit the usage of these products whether by operator, mode, date or time. where possible, we will give you at least two weeks’ notice via the notice methods set out in section 39 .
there are currently more than 250, 000 at hop cards being regularly used by customers around the region .
at hop cards can be used for bus, rail, and ferry transport in auckland. photo / file
to use the card, passengers ‘tag on’ at the start of a journey by presenting the card to an electronic reader or gate, and then ‘tag off’ by doing the same at the end of a trip .
the amount passengers save using their hop card varies depending on how many stages they are travelling .
37. 1. each time you add hop money to your at hop card, you must add a minimum of $ 5 (incl. gst). you will only be able to add hop money equal to or above this minimum loadable value. 37. 2. the maximum amount of hop money that may be held on any at hop card is $ 300 (incl. gst). 37. 3. notwithstanding section 26 (right to refuse), public transport operators may permit you to commence a public transport journey, and to complete each trip of the journey, as long as there is a positive or $ 0. 00 hop money balance on the at hop card for each leg of your journey. hop money contained on multiple at hop cards cannot be combined to pay a single fare .
19. 1. if you hold a registered at hop card that has been lost or stolen, you may request the transfer of any residual hop money and unused products from that at hop card to a replacement at hop card purchased by you. when you request a transfer of products: 19. 1. 1. you must confirm the reason for the transfer (e. g. lost or stolen at hop card); 19. 1. 2. we will do our best to promptly cancel the original registered at hop card (if not already cancelled) and we will transfer any residual products (as at the time you requested the transfer) to the replacement at hop card; 19. 1. 3. our determination as to the amount of hop money and / or products transferred to the replacement at hop card will be final and conclusive, but we reserve the right to make subsequent adjustments to that determination if we obtain transaction records which indicate that an adjustment is required to the amount of products transferred; and 19. 2. a balance transfer can only be completed between two cards registered to the same account. balance transfers cannot be completed between two separate accounts, from a primary to a linked account or between active cards .
one hundred and forty five at hop card readers, 60 ticket and top - up machines and 29 gates are now spread across auckland' s rail network .
6. 1. we (or a retail agent or public transport operator) suspect or have reason to believe has been fraudulently issued, stolen, tampered with, or used in breach of the terms; or 6. 2. was not issued to the person presenting the at hop card (in the case of registered at hop cards) or which the person presenting the at hop card is otherwise not entitled to use .
60. new zealand use only: the at hop cards are intended for use in auckland, new zealand .
26. 1. the at hop card is expired, suspended, or cancelled, whether or not notice is given to you regarding such expiry, suspension or cancellation; 26. 2. we, a retail agent or a public transport operator suspect that the at hop card has been fraudulently issued, stolen, tampered with, or used, or that the at hop card may in any way pose a risk to the system; 26. 3. the hop money or products on the at hop card are insufficient or have been exhausted; 26. 4. the system is unable to process the payment for any reason whatsoever, or any circumstance arises which prevents a retail agent or a public transport operator from accepting or processing the at hop card as a means of payment; or 26. 5. you do not comply with these terms .
“hop / snapper card users on nz bus services will continue to use their current cards until their cards will be swapped out for free next year. the new cards will be known as at / hop cards .
1. scope: these terms of use (terms) govern your possession and use of hop smartcards and at hop key tags, (together referred to as at hop cards) issued by auckland transport (we, us, our) or our authorised agents (retail agents) as part of the auckland integrated fare system (system). by purchasing, or using, an at hop card you agree to be bound by these terms .
use your at hop card to tag on before you board your train, ferry or bus, then tag off when you finish your trip. if you don’t tag on or tag off your at hop card you may be charged a default fare of up to $ 20, depending on the service used or the distance travelled .
the mayor is describing the extension of the use of the at hop card to trains as another milestone towards the creation of a fully integrated transport system in auckland .
auckland rail passengers will be able to use the new ‘at hop’ smartcard to pay for train travel from this saturday .
after weeks of testing, the first stage of auckland' s new public transport ticket system, the at hop card, will go live on city trains this weekend .
– there has been strong growth of card usage versus cash usage even in the two months that hop has been on nz bus services in auckland. at a high level, here’s the growth in card usage in each service, comparing the average of the first month’s card usage vs. card usage in the last week :
log in to your myat account and click on
myat hop cards
to view your card balances .
22. 1. you can add hop money and / or products to your at hop card at our offices, via retail agents, top up machines, by auto top up in accordance with section 22. 2 (for registered at hop cards), at at customer service centres or a one off top up via our website (for registered at hop cards). products can be added to your at hop card an indefinite number of times unless the at hop card is reported stolen or lost, is expired, or is otherwise cancelled in accordance with these terms. 22. 2. you can add hop money to your registered at hop card automatically each specified period or each time the value of your hop money on your at hop card reaches a specified minimum level (auto top up). to use auto top up on your at hop card, you: 22. 2. 1. must provide us with details of the bank account or debit / credit card each auto top up is to be deducted from. where these details are provided online through the customer web portal, authority for us to undertake the auto top up is deemed to be granted once the payment means has been submitted by the customer; 22. 2. 2. must provide us with details of hop money threshold and value you wish to auto top up to your at hop card and when; 22. 2. 3. acknowledge that we will hold the information set out in section 22. 2. 1 and 22. 2. 2 on our system; 22. 2. 4. agree and acknowledge that you may not receive advance notice of direct debit / credit card payment in respect of each auto top up, but that we will notify you by email when the auto top up was triggered; and 22. 2. 5. agree that if a direct debit or credit card payment to us is dishonoured, rejected or we are otherwise unable to process the payment for any reason, we will attempt to process the direct debit or credit card payment again on two (2) occasions and if we are unable to process the payment three times, the top - up amount will be removed from your at hop card and the auto top - up will be cancelled .
sbiddle: hop is snapper at present, but once the thales system is in place it moves from snapper' s jcop system to the thales mifare desfire system which means replacing every hop card. what a waste. governments for you .
at the same time it will double to 20 per cent the discount offered to passengers loading money on to its hop cards .
there’s a great discussion going on over at the auckland transport blog around some improvement’s that could be made to hop in auckland .
the card gives a discount of at least 20 per cent off single trip cash fares, excluding skybus and waiheke ferry services. when you tag - on with your at hop card it is read in a 300th of a milli - second .
paying with an at hop card allows customers to pay just once for a single journey, that can involve up to five bus or train trips over four hours, with a maximum transfer time of 30 minutes between each trip .
verrall said the uptake of the card has been very strong in auckland .
and the hop card will save passengers 50c on the new city link service which is being established later this year .
fare information for buses, trains and ferries. types of tickets, special passes, fare policies for discounted travel and using cash for single - trip paper tickets or an at hop card .
39. 1. you acknowledge that fares may change from time to time. hop money will be deducted at the fare, fee or rate in effect when the at hop card is used for a journey. at will give you at least two weeks’ notice of a fare change, where that fare change is instigated by us. a period pass that you have already commenced using prior to a fare change will be honoured at that pre - change price. 39. 2. at will also endeavour to give you at least two weeks’ notice of changes to timetables and routes. 39. 3. notice will be given through a range of media, including the at website, urltoken. customers with a registered at hop card and who have opted in to receive updates from us will also receive an email message advising such changes. 39. 4. information about the fares, routes, concessions, and other information relating to public transport journeys is available from urltoken
this means bus travellers already using the existing hop / snapper cards will have to keep hold of them – while also purchasing a new at hop card – if they want to immediately start tagging on and tagging off on both branches of the transport network .
find out what might be the cause if you have problems with your card, or if you have lost card .
52. 1. alter, remove, or obscure any copyright notice or other notice appearing on an at hop card; or 52. 2. decompile, reverse engineer, decrypt, resell, distribute, reproduce, or modify any at hop card (or any software or data stored on it) in any way or for any purpose (or permit anyone else to do so) .
unless you have bought a prepay card, cards must be topped up before use and must be topped up at the time of purchase .
find out what you can do if your card is not working, or if you have any problems with your card .
27. 1. the determination by us, a retail agent or a public transport operator (as the case may be) as to the amount of hop money and other products on an at hop card will be final and conclusive. we reserve the right to correct the products loaded on your at hop card if we believe that a technical or accounting error has occurred. for the purposes of such determination, the value of products as determined by us, a retail agent or a public transport operator from any of the following sources will be deemed to be conclusive and binding: 27. 1. 1. the products encoded in the at hop card; or 27. 1. 2. our records, including records that we generate from the system. 27. 2. if we determine that, as a result of error by us, the wrong product or wrong amount of hop money is deducted from your at hop card for a public transport journey, we will refund to you as hop money (unless we in our sole discretion determine to give such refund) the difference between the amount deducted from your at hop card and the correct fare or product value for the relevant public transport journey .
a woman who found her hop card balance had mysteriously gone to zero was shocked to find auckland transport (at) had taken the money. and it turns out, other hop card holders are experiencing similar losses. in the year to the end of april, $ 342, 000 was wiped from hop cards under at' s
60 day
rule. there are over one million auckland transport hop cards in circulation, with people able to use them to pay for all forms of auckland transport - ferry, trains and bus .
if you top up online and do not to tag on at an at hop reader or electronic gate at a train station or ferry terminal within 60 days of an online top up, this top up will expire and the payment will be reversed to the credit card or debit card you have used to top up. if this happens, we will send you an email to let you know we' ve done the reversal .
travellers running low on fares will be prompted by an audio reminder when they scan their card to top up their hop balance .
35. public transport operators: certain authorised public transport operators have entered into agreements with us to accept hop money and / or products on an at hop card as a means of payment for public transport journeys on services run by those public transport operators. if a public transport operator notifies us that it no longer accepts the at hop card as a means of payment, we will communicate this to customers as soon as reasonably practical via the notice methods set out in section 39 .
“to tag off place your at hop card flat and still to the reader. a single beep and green light will show that you have tagged off successfully. the fare charged will appear on the screen, as will your remaining hop money balance or monthly pass expiry date .
similar to the existing hop / snapper cards used on nz bus services in auckland, the at hop card is re - usable and stores value which is used to pay for travel. value is stored in the form of money or a monthly pass, and the cards can be topped up at a ticket office, self - service machine, or online .
31. 1. in the event of any refund claim being received we will investigate the circumstances of the claim. if we determine that the claim was the result of faulty equipment, a faulty card or a fault in the at hop system, we will refund the appropriate fare overcharge. 31. 2. if we do decide to provide a fare refund per section 31. 1: 31. 2. 1. for registered at hop cards: the refund will be paid as hop money that can only be collected when your registered at hop card is next tagged on to the system; 31. 2. 2. for unregistered at hop cards: we will work with you to determine the easiest way to apply the top up, as this must be completed in person .
34. gst: the charges and other amounts payable to us or our retail agents under these terms are stated and payable in new zealand dollars inclusive of gst, if any. no invoice or tax invoice will be provided to you when you purchase an at hop card or load any hop money and / or products on an at hop card. if you need to make an expense claim or gst claim, please use a printout from your online account as a basis for your claim .
25. 1. any hop money added to your at hop card via our website must be activated by tagging on within 60 days. if you don’t tag on at an at hop reader or electronic gate within 60 days of your online top up, the top up will expire. if this happens the payment will be reversed to the credit or debit card you used for your online top up. 25. 2. any period pass purchased on our website but not activated by tagging on within 60 days will automatically be cancelled. if this happens the payment will be reversed to the credit or debit card you used to purchase the pass .
unlike the old go rider card, bus passengers using hop have to swipe their cards not once but twice during public transport trips .
auckland mayor len brown is a regular user of public transport and also acknowledges what a significant milestone completion of the at hop rollout is. “the transformation of auckland’s public transport system is well and truly underway, and the completion of the at hop rollout is a critical part of that, ” he says .
if you think a fare has been charged incorrectly, log in to your myat account and select view transactions, and you can request a refund for us to review. you can also print a record of your most recent travel at a top - up machine or ask at a customer service centre or at hop retailer .
24. the time at which you tag on is deemed your travel start time .
54. trade marks: you acknowledge and agree that the trademarks appearing on any at hop card or on the website belong to us, our suppliers, or other third parties (as the case may be). except with the prior written permission of the trade mark owner, you must not use, copy, or adapt any trade mark appearing on an at hop card or the website (or permit anyone else to do so) .
64. contact: if you have any questions, compliments, or complaints in relation to an at hop card or the system, please contact us using our online feedback form or via the contact details set out below .
– it is still very much early days in the change over from the go rider card (a system in use for 15 + years) and the speed of the contactless hop / snapper card. an express queue for hop / snapper users will certainly develop over time .
32. trust arrangements: we maintain in a separate bank account an amount in excess of the face value of all products that we are liable to repay to holders of at hop cards in accordance with section 11 less any amounts cancelled, redeemed or otherwise forfeited in accordance with these terms from time to time, which is held on trust for all holders of at hop cards. you have a right to a proportion of the account equal to the value of the products loaded on your at hop card that we are liable to repay to holders of at hop cards in accordance with section 11 less any amounts cancelled, redeemed or otherwise forfeited in accordance with these terms from time to time. the bank where the account is maintained has been given written notice of the status of the account as a trust account for all holders of at hop cards .
if you top up online and do not to tag on at an at hop reader or electronic gate at a train station or ferry terminal within 60 days of an online top up, this top up will expire and the payment will be reversed to the credit or debit card you used to top up. if this happens we will send you an email to let you know we’ve done the reversal .
find out how you can enjoy free wifi at selected bus, train and ferry terminals .
i purchased the hop card and loaded $ 20 on it in december ,
said the woman, who did not want to be named .
for those who are eligible for the new card but have yet to make the switch to hop, below is a simple guide to the system .
in the next phase of one of the most significant transport technology projects in the history of auckland, at hop for trains goes live this saturday, 27 october 2012 .
after being contacted by stuff, at changed the hop card terms and conditions to make it clearer that it was willing to reinstate money taken under the 60 - day rule, and that there was no time limit for getting your money back .
the hop card is just an electronic ticket card. there is a $ 10 charge for the card itself. as far as i know the actual ticket charges are the same as if you paid for paper tickets, its main advantage is ease of payment and quick passage through transport terminals etc .
cardholders will be able to top up snapper cards by credit card over the internet by clipping their card to a usb device that plugs into a computer .
40. default fares: when you do not correctly complete both a
tag on
and
tag off
transaction for your trip, a default fare may be charged. the default will be calculated and applied to your hop money balance at your next
tag on
event. if the application of a default fare puts your hop money balance below $ 0. 00, you will be unable to
tag on
using hop money until such time as additional hop money has been loaded onto your at hop card. the exercise of remedies available under this section will not restrict the exercise of any additional or alternative remedies, including other remedies in these terms of use.
the at hop card is an electronic fare payment card that was released in two versions on auckland public transport services , beginning in may 2011 . the smart card roll out was the first phase in the introduction of an integrated ticketing and fares system ( auckland integrated fares system , or " aifs " ) that is being rolled out across the region . the first iteration of the card – commonly referred to as the " purple hop card " – was discontinued in 2012 because of issues with the delivery of key technologies . the current card , called the at hop card , is in use on all ferry , train and bus services in auckland . the rollout of the card to all three transport modes was completed in march 2014 . the at hop card is a dark blue credit-card-sized stored-value contactless smartcard that can hold prepaid funds ( called hop money ) to pay for fares or monthly passes for unlimited travel within one or more of three " transport zones " . either facility must be added to the card before travel . passengers " tag on " and " tag off " their card on electronic terminals when entering and leaving the transport system in order to validate it or deduct funds . cards may be " topped-up " or monthly passes purchased in the following ways : online , at ticket machines , at ticketing offices , and at selected retail outlets such as bookshops . top ups may be made by credit or debit card , with the latter three mediums accepting cash payment . the card is designed to reduce the number of transactions at ticket offices and the number of paper tickets . usage is encouraged by offering cheaper fares than the cash ticket option , although there is an initial once-only fee to purchase the card . monthly and/or multiple trip travel is only available with the at hop card . the card can be used only for fare payments and only on auckland transport routes ; it can not be used to pay for refreshments or other items . it can not be used to pay for travel on the northern explorer passenger train running between auckland and wellington or on inter-city bus services . 
the at hop card is an electronic fare payment card that was released in two versions on auckland public transport services, beginning in may 2011. the smart card roll out was the first phase in the introduction of an integrated ticketing and fares system (auckland integrated fares system, or " aifs ") that is being rolled out across the region. the first iteration of the card – commonly referred to as the " purple hop card " – was discontinued in 2012 because of issues with the delivery of key technologies. the current card, called the at hop card, is in use on all ferry, train and bus services in auckland. the rollout of the card to all three transport modes was completed in march 2014. the at hop card is a dark blue credit-card-sized stored-value contactless smartcard that can hold prepaid funds (called hop money) to pay for fares or monthly passes for unlimited travel within one or more of three " transport zones ". either facility must be added to the card before travel. passengers " tag on " and " tag off " their card on electronic terminals when entering and leaving the transport system in order to validate it or deduct funds. cards may be " topped-up " or monthly passes purchased in the following ways: online, at ticket machines, at ticketing offices, and at selected retail outlets such as bookshops. top ups may be made by credit or debit card, with the latter three mediums accepting cash payment. the card is designed to reduce the number of transactions at ticket offices and the number of paper tickets. usage is encouraged by offering cheaper fares than the cash ticket option, although there is an initial once-only fee to purchase the card. monthly and/or multiple trip travel is only available with the at hop card. the card can be used only for fare payments and only on auckland transport routes; it cannot be used to pay for refreshments or other items. it cannot be used to pay for travel on the northern explorer passenger train running between auckland and wellington or on inter-city bus services.
the at hop card is an electronic fare payment card that was released in two versions on auckland public transport services, beginning in may 2011. the smart card roll out was the first phase in the introduction of an integrated ticketing and fares system (auckland integrated fares system, or " aifs ") that is being rolled out across the region. the first iteration of the card – commonly referred to as the " purple hop card " – was discontinued in 2012 because of issues with the delivery of key technologies. the current card, called the at hop card, is in use on all ferry, train and bus services in auckland. the rollout of the card to all three transport modes was completed in march 2014. the at hop card is a dark blue credit-card-sized stored-value contactless smartcard that can hold prepaid funds (called hop money) to pay for fares or monthly passes for unlimited travel within one or more of three " transport zones ". either facility must be added to the card before travel. passengers " tag on " and " tag off " their card on electronic terminals when entering and leaving the transport system in order to validate it or deduct funds. cards may be " topped-up " or monthly passes purchased in the following ways: online, at ticket machines, at ticketing offices, and at selected retail outlets such as bookshops. top ups may be made by credit or debit card, with the latter three mediums accepting cash payment. the card is designed to reduce the number of transactions at ticket offices and the number of paper tickets. usage is encouraged by offering cheaper fares than the cash ticket option, although there is an initial once-only fee to purchase the card. monthly and/or multiple trip travel is only available with the at hop card. the card can be used only for fare payments and only on auckland transport routes; it cannot be used to pay for refreshments or other items. it cannot be used to pay for travel on the northern explorer passenger train running between auckland and wellington or on inter-city bus services.