royal holiday club
best for: royal holiday vacation club is best for international travelers and frequent travelers .
at any rate, it seems as though royal holiday club is trying to scare you .
royal holiday vacation club offers memberships that let you travel to nearly 200 destinations in over 50 countries. it has over 100, 000 members and has been in business since 1983. royal holiday vacation club is a subsidiary of park royal hotels and resorts .
special deals: royal holiday vacation club has special discounts so you get more bang for your royal holiday points. you can visit the company’s website to see current special offers .
© holiday club management company de méxico, s. a. de c. v .
royal holiday club has received 3. 34 out of 5 stars based on 6 customer reviews and a bbb rating of b + .
royal holiday gives its members the possibility to travel to over 180 different destinations. from flexible and convenient travel options, royal holiday allows you to spend memorable times with your family .
royal holiday says 97 percent of its approximately 65, 000 members never complain. but mexico' s consumer protection agency, procuraduria federal del consumidor, or profeco, says royal holiday has 1, 800 complaints. asked to comment, royal holiday referred us to its mexico city lawyer, agustin garcia. we pointed out to garcia that in 2005, royal holiday had 282 complaints; 506 complaints in 2006 and 761 complaints in 2007. a short time after our interview, royal holiday provided the following written statement :
was incredibly happy with my royal holiday vacation club trip. we shopped around and looked at over a dozen different vacation packages and ended up going with the royal holiday vacation deal because both the price was the best and their overall choices far exceeded what the other travel clubs had to offer .
© holiday club management company de méxico, s. a. de c. v. todos los derechos reservados. all rights reserved .
royal holiday club seems to have an office (e - center) in florida, although i am not too sure. if there is, can i file a complaint in a different route ?
4. we informed royal holiday of our issues in emails dating approximately 2 weeks after our contract signing (march 5, 2006). we have never received any reply or answer from royal holiday regarding our serious concerns .
marriott vacation club international and the programs and products provided under the marriott vacation club brand are not owned, developed or sold by marriott international, inc. marriott vacation club international uses the marriott marks under license from marriott international, inc. and its affiliates .
they select holiday couples because whilst on holiday you are at your most vulnerable. it is a deliberate ploy .
our files contain a pattern of complaints from consumers that allege royal holiday club uses dishonest or deceitful sales practices in order to get them to enter a contract. consumer further state that royal holiday club fails to inform consumers of the terms and conditions of the contract, which consumers state leads to difficulties in booking travel dates or obtaining the accommodations suitable or comparable to what was presented to them upon ...
just today i was warned by royal holiday club that this year' s club maintenance fee was overdue with late fee and the external agency will be collecting the due. while i do not believe i should pay for that, i do not want to hurt my credit record. what should i do ?
royal holiday calls its vacations for life plan an alternative to the complaint - riddled timeshare business. but a
20 / 20
hidden camera investigation inside the club' s sales operation in cancun raised troubling questions about how royal holiday sells memberships and delivers on its promises. according to angry complaints placed both in the united states and in mexico, hundreds upon hundreds of the club' s members wish they weren' t .
please share with us your experience with royal holiday but please consider total cost of your vacation as i pointed out above .
blog: visit the company’s website to read several blogs. royal holiday has blogs for travel, destinations, news and jobs. the blogs offer helpful advice about traveling for everyone, not just for vacation club members .
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interviewed a cross - section of the growing number of members who say royal holiday misled them about how the club operates, and the availability of vacations they' d want. they say the only thing royal about their membership was the way they were ripped off .
destination choices: you can choose from a wide variety of destinations to visit as a royal holiday vacation club member. options include buenos aires, london, paris, the poconos, orlando, the dominican republic and hundreds more .
the better business bureau gives royal holiday its lowest rating, a mark understandable in spanish or english: an f. royal holiday' s lawyer garcia acknowledges to abc news' jim avila that
f' s not good, even in elementary school .
my husband and i purchased a unlimited club vacation membership on october 5, 2017. we came home and researched the club and found it to be a scam. we did not have the complete deposit they requested
if you think buying a timeshare in mexico sounds like more trouble than it' s worth, the royal holiday vacation club has a deal for you. it offers something completely different - - let' s call it the un - timeshare .
my complaints are not with you but with royal holiday. just seems strange that you always comment negatively on such cases when people are just trying to find a way to get someone to listen to them at royal holiday. keep on with your negative comments, although i still believe that somehow you are affiliated with royal holiday otherwise why would you care, and i will continue on my quest to let people know my story .
after
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began investigating, royal holiday refunded the money most of the members we interviewed, and released them from their contracts .
the requested choice does not coincide with any of the royal holiday affiliates. clic on any of the links appearing above and start your search over .
invited guests: its important to notify the club help desk to ensure that the reservation is registered with the property .
we have sent complain to better business bureau. royal holiday responded to bbb and asked us to give them some time to send us competitive prices on vacations that we found. however, after almost a month alex from royal holiday called us and tried to explain that even our numbers prove that booking vacation with royal holiday at least 38% more expensive we still save our money. as a math pro i understood that he treats me as a happy idiot. still i asked him if he can send me his calculations that prove that we save money by booking with royal holiday. he send us nothing .
my wife and i are royal holiday members. we found that lately royal holiday has prices that make absolutely no sense to use them for our vacations. instead of savings on vacations they promised to us when we signed our contract we have to pay actually much more money than non - members. another words to buy vacation somewhere else is much cheaper for the same resort. we are sure it’s very helpful for other royal holiday members to know about this fact .
thus, we got nothing at the end. as far as i know there are hundreds of thousands americans that lost their money with royal holiday. we are surprised why us authorities do not make any actions to protect their citizens from such brutal international crammers. is any first class action lawsuits against royal holiday ?
please if someone could contact me regarding the lawsuit with royal holiday i would greatly appreciate it. all the comments i have read unfortunatley apply to me aswell. please help me get out of this robbery timeshare with royal holiday. please send me all the information needed to become a part of this lawsuit. thanks !
a royal holiday promotional video says ,
today we can share a secret with you, one that guarantees luxury vacations in first class hotels around the world .
based in mexico, royal holiday is doing a booming business signing up vacationers at busy sales offices around the caribbean. it isn' t selling property; it' s selling points and promises. a typical member pays roughly $ 11, 000 to join the club, plus a yearly fee of about $ 465. for that, a member gets points that the club says can be used to book luxury vacations .
explore the newest resort on the big island of hawaii and the dazzling renovations at marriott vacation club pulse ℠, san diego .
a promotional video produced by the company says ,
welcome to the exciting world of royal holiday … a great way to have luxury vacations without breaking the bank .
we can continue with other bookings. every time when you consider maintenance fee and annual cost of your contract royal holiday cost hundreds of dollars more just for two of us .
after being royal holiday member for 4 years i state that us customers never can save money with royal holiday. because mathematical model they use to operate their business use the opposite goal to charge you 30 - 50% more than americans can buy on their own. if you need my help to understand this please reply this post with your contact information .
we also offer marriott vacation club pulse ℠ properties with distinctive guestrooms and suites in vibrant cities and prime locations throughout the u. s .
now i give facts about prices from royal holiday compare with free market prices. we have tried different resorts and days but royal holiday ‘s cost hundreds of dollars more than from other sources. we have booked grand park royal cancun for apr 2 – 9, 2015 for two of us for $ 2, 237 on expedia however royal holiday site gave us a price for the same $ 2, 677 (including maintenance fee). plus, you have to add annual cost of our contract $ 267 so grand total cost for the same vacation from royal holiday would be $ 2, 677 + 267 = $ 2, 944. so it’s $ 707 more than non - members pay. i have opened a ticket with their customer service however we were able to reduce cost for couple hundreds of dollars. still more expensive .
as you are obviously monitoring this thread prey tell us why you didn' t come to ta and research up on timeshare presentations prior to going to the royal holiday club. after all this forum has been around long before you attended your first presentation. your mistakes may assist others but some how i don' t think so .
becoming a member of royal holiday gives you the possibility to choose from over 180 destinations, so you can stay at the best hotels, affiliated resorts, villas and condominiums around the world .
i' m not a lawyer but i don' t think corporations possess an extradition treaty with a vacation club owner who defaults on their contract .
there’s no better way to see the world than with royal holiday vacation club, but you should really get the highest tier of membership if you can, so you can go anywhere. i’ve been all over europe – france, rome, london. i’ve been to beaches in the caribbean and south america. i’ve been to whistler and the kona coast. with the royal level membership you can do a big trip or multiple smaller trips each year. if you love to travel and try out new places, you have to get the royal membership .
i have purchased a sliver membership from royal holiday club on may 18, 2018 at hotel grand park royal cozumel with an initial payment of usd $ 3, 420. during the presentation, the large number of affiliated hotels was my main reason for the purpose since i travel to various locations. the salesman claimed their rates are lower and showed me their online affiliated hotels in several cities that i asked. he promised that all these prices are online and available in the program. i was told that i can use my holiday credits on all their affiliated hotels .
please send me any information or way to go about taking legal action against royal holiday. our story is the same as so many of yours. we just want out of this nightmare! ! thank you !
we have had no end of trouble with royal holiday club. we have tried to get our concerns and complaints addressed with this company from the very beginning, but have never received any answer or any customer service whatsoever. they have repeatedly refused to address our dispute or acknowledge any of our requests for answers in any form, no matter our requests, written or otherwise .
for my kids when someone told me about royal holiday vacation club. i had never been part of a vacation club before, but once i started looking into the benefits, i realized it could be great for the whole family. my kids ended up loving the summer camp they attended and couldn' t stop gushing about all the activities and the friends they made. i' ve been trying to plan our first family vacation, but i' ve hit a snag - with so many locations to choose from, i can' t decide where we should go first !
the high point world resort is perfectly situated just outside the entrance to walt disney world. what' s more? it' s also one of the most popular condominium resorts with royal holiday travelers in the entire united states .
4. often with customer service issues, one tries to deal with it privately, usually starting with phone calls, with time for the back and forth exchanges necessary between parties. the total disregard for the customer at royal holiday - avoiding giving answers, not getting back to you about your concerns once they' ve been presented, not responding to emails / letters when you start creating a paper trail of your concerns - it all takes time. royal holiday is really really
good
at creating huge delays through their
so - called
customer service. this is why many who have been scammed by royal holiday finally take to forums and complaint websites to get their stories out there .
it starts at the airport and follows potential buyers across cancun. when
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traveled to cancun in january, producers found a royal holiday sales presentation with offers of free meals, a spa day and other enticements at the airport. after accepting the offer of a free breakfast at the hyatt cancun caribe hotel, a producer asked a royal holiday worker whether the sales presentation would include high - pressure tactics or hard selling. the employee said emphatically no .
whether you are looking for a hotel, villa or a cruise, you can rest assured that with royal holiday you will be able to find the option that works best for you. contact us today to start planning your next vacation !
i purchased the unlimited vacation club package today during my stay at a resort in mexico. it is essentially a timeshare that i got coerced into buying. i want to cancel it .
but perhaps the most incredible claim we heard all day was the promise that our entire purchase price would be invested in a swiss bank, that would return every cent to us in 30 years. even royal holiday' s lawyer said he never heard that one. later, royal holiday explained that it offers an option to invest a small part of the purchase price with a company in the british virgin islands and, if the investment pays off, 30 years later customers could get their money back .
downtown disney offers an amazing variety of shops and restaurants, and greater orlando is loaded with things to see and do. there' s never been another place like it and royal holiday has been sending members to orlando for more than a quarter century .
sure enough, down in cancun, the saleswoman showed our undercover producers a beautiful ocean - front presidential suite at the hyatt. the truth is, an average royal holiday member would have to spend nearly their entire year' s points to stay here for just one night on a weekend in high season. but again and again the saleswoman assured us that the suite was standard for royal holiday members. when a producer asked ,
are all your rooms this nice, are all these suites this nice ?
royal holiday club is fully committed to providing a best - in - class vacation experience to all our members. while the kind of complaints reported by' 20 / 20' have come from only a small percentage of our customers, we take these issues very seriously and are working aggressively to address them. building on our 25 years of experience, we are undertaking a comprehensive effort to improve the quality of our services and increase customer satisfaction .
if they do send a collection agency after you about this
bill ,
if i were you, i would dispute the debt within 30 days, and also ask them to validate the debt. if you dispute the debt, they can' t put it on your credit report or continue collection activities. if they do, they will be breaking federal law (federal debt collection practices act), and they can be fined $ 1000 per incident. also, if you ask for validation of the debt, they will have to provide you with a copy of your
contract
with royal holiday club (which they probably can' t do), as well as proof of their authority to collect the debt (i. e. , that royal holiday club has given them authorization or assigned the debt to them for collection - which will probably also be difficult for them to come up with) .
cancellation request must still be sent vacation club / timeshare company. best advice is just avoid the hard sell presentation and enjoy your vacation. presume mc has similar policy but do not know for sure .
we had a similar experience with royal holiday. our salesman lied to us. we disputed the payment with visa, but we lost because they said we signed a contract, so we went to ixtapa and tried to enjoy ourselves. last year, the park royal moved down the road and became an all inclusive resort. we bought the time share because it was not all inclusive. i know many other members who are not happy about the new all inclusive rule. we all feel it is a breach of contract. we can tell you several things that royal holiday did to us and we have documented them. we would love to sue them .
i love everything about being a royal holiday member! i joined a few years ago when i was single and actually met my husband on a trip to cancun when we were staying at the same resort, if you can believe it! so, aside from the fact that royal holiday led me to my future husband, i have been able to travel all over the world and stay at great properties in cities i might never have visited otherwise, or that i might have paid a ton for if staying at a regular hotel .
my husband and i were looking for an affordable way to travel with our two boys when a friend told us about royal holiday. i had never really considered a vacation club before, i didn' t even really know what it was, but i was surprised by what you could get for the price. we have already gone on two vacations, one of them with our friends who recommended the club. it was easy to coordinate booking and the kids all got to play together, which was great. we' re trying to convince our family members to sign up now so we can all book family vacations together. it' s just so easy to book and coordinate !
i would suggest that you contact your state' s attorney general' s office, which might be interested in investigating royal holiday club, particularly if the company has an office in your state, and, if it is truly authorizing a debt collection agency to try to collect the debt from you. the ag' s office can probably give you some additional information on how to properly dispute the debt and request validation (they may have some form letters you can use) .
but
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producers posing as tourists were repeatedly solicited by royal holiday representatives bearing gifts. during the first cup of coffee at breakfast, the saleswoman - - who sat right down at the table to eat with the producers - - began serving a classic high - pressure technique: the limited time offer .
if you join the club today, you have incentives, only today ,
she said .
if you wanted to come back tomorrow we cannot .
this is intended for beanb41 in wellington, bay of islands. i would assume by your comment on my post and others that you are affiliated with or hired by royal holiday. it might be almost 2 years but that is how long it takes to get any feed back from this company and after trying and trying unsuccessfully this is what people resort to. if you were in a high pressure sales pitch you might sign as well, never say never. we are smart people and were duped along with many many others who joined royal holiday .
fifty years ago orlando was but a high spot in the everglades. today it' s a big royal holiday favorite especially for members with kids and grandkids. of course, that' s mostly because it' s known worldwide as the theme park capital of the universe .
6. we were only told of our monthly fees and not of the yearly amount royal holiday (rci membership) charged us later on. this yearly membership fee was never revealed to us during the sales meeting. this non - disclosure of further fees is fraudulent and deceptive .
john and robin chomko, who are from the st louis area, joined in the dominican republic in 2006 .
they' ll tell you anything ,
john says of the royal holiday salespeople .
they' ll lie, i mean, they lied completely to us .
the federal trade commission says the travel, vacations and timeshare industry was in its top 10 complaint categories in 2007. and it says complaints about royal holiday are also piling up at the better business bureau of south east florida and the caribbean, located in west palm beach, fla .
hello klimg, we’re sorry to hear of your frustration. we’d like to learn more about your experience and determine how we can help resolve the situation. please send your member id to community @ royal - holiday. com. we look forward to hearing from you. thank you !
this is neither an offer to sell timeshare nor a solicitation to buy timeshare to residents in jurisdictions in which registration requirements have not been fulfilled, including any member state of the european union, and your eligibility to purchase may depend upon your residency. all requests originating in member states of the european union will not be carried out by marriott vacation club. visit urltoken for marriott vacation club products available for purchase by residents of the european union .
make your california dreams become vacation realities at marriott vacation club pulse, san diego. with the gaslamp quarter, east village and legendary san diego zoo all nearby, you’ll never run out of things to do and discover .
for example, in mexico, a buyer can cancel a timeshare or vacation club contract for any reason within five days. that' s the mexican law. but that' s not what a royal holiday contract signed in 2006 and obtained by
20 / 20
said. that contract not only made no mention of the right to cancel within five days, it actually declared ,
this agreement cannot be canceled by either party
and
this agreement, for which there is no reconsideration period …
my wife and i are both mathematicians but we are sure you need to know just basic math to see that royal holiday charges much more even they promised you savings. here is the only correct way to calculate what your vacation cost. for example, assume our contract for 30 years cost $ 8, 000. so 8000 / 30 = $ 267 is a portion cost of your contract per year. plus, royal holiday charges $ 415 annual fee. total $ 267 + $ 415 = $ 682 is a cost that you have already paid even before you book your vacation .
experience the difference a villa vacation can make at any of our more than 50 premium marriott vacation club ® resorts in the u. s. and around the world, including the caribbean, europe, australia and southeast asia .
royal holiday rewards: this is a program that rewards members who best use their royal holiday membership by traveling to destinations with rewards and paying their dues on time. if your reservation has received rewards credits, the amount obtained is shown on the front of your confirmation. expiration: the rewards credits have a date of expiration of use of two (02) calendar years from the date of issue. rewards credits that are not used during this period will expire and may not be used later. rewards credits cannot be exchanged for money or for another benefit. (*) you can check the terms and conditions of the
royal holiday rewards
program, validate the expiration dates or confirm the amount you have available at urltoken or by calling the member service centers for i can give you the information you need. the numbers of your service center are also included in this confirmation .
i signed a contract with royal holiday on jan 2017 and sent an email within my 5 day period to cancel but they did not accept my cancellation. after multiple phone calls and messages left no one answered or called me back. i could not afford to pay them anymore and they sent it off to collections saying i owe them 12 thousand dollars. i had never used their services or went on vacation. i felt royal holiday was acting bad faith and taking advantage of those like myself. i hired mexican timeshare solutions a lawyer’s firm and they get my contract cancellation in 3 months .
9. we have refused to pay royal holiday any more money as a result of their fraudulent business practices and deceitful tactics used to scam us out of our money while providing an inferior quality of service and benefits that are contrary to what was disclosed and promised us at the very beginning. instead of addressing our concerns, royal holiday continued to harass us with phone calls and has since turned over our file to red flag collections and is hassling us regularly through them, without ever once trying to resolve our issues with information, answers, satisfactory customer service, and documentation in writing as requested on numerous occasions .
welcome to your paradise in paradise. surrounded by brilliant white sand beaches, clear blue waters and lush island flora, marriott’s waikoloa ocean club invites you to relax, play and discover the splendor, history and culture of the big island .
just wanted to write a quick note about my first travel experience as a royal holiday member. sadly, i was not able to book my vacation of choice. i called in to check dates, but the lady confirmed they were booked up. she recommended other locations i might like that would probably still have openings available, so i ended up booking a trip to costa del sol instead of the caribbean. it was amazing, and i never would have gone if my first choice was available. now i know to book early, but i’m also going to keep trying new places, too. thanks royal holiday !
the company later told
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that until late last year mexican law did not require it to disclose customers' right to cancel, so it didn' t. royal holiday is now required by law to disclose the five - day cancellation plan, and they say they have changed their contracts accordingly .
i always wanted to do resort travel, but it was too expensive, so i usually ended up staying at crappy hotels and spending my money on activities so i wouldn' t have to sit in the hotel. this is not the case with royal holiday vacation club. my parents were using it and convinced me to sign up and i can' t believe what you get for the money. resort accommodations, food and drinks, access to private beaches, and more. now i don' t even have to leave the hotel to have an awesome vacation .
1. yes, we should have done a little more
digging
into this company prior to a major purchase. we were somewhat naive. regardless of our experience or inexperience, our good intentions and
reasoned
thoughts on the matter, the problem being reported here is the unethical business practices of royal holiday .
royal holiday' s lawyer says members must read their agreement and the operating rules, and remember - - this is key - - nothing the salesperson says really matters. but at least until late last year, that advice may have been less helpful than it sounds because even those who read their contract might have been fooled .
unfortunately, i purchased a trial vacation package from royal holiday only to find out when i tried to use the program that nothing works the way it was presented. i too am interested in joining a class action law suit. please send me any information you have about a law suit and steps i should take to get my money back .
we wish that our contract be voided and rescinded, collection calls to cease and desist, and demand all monies paid to royal holiday to be returned as soon as possible. (total of $ 17, 931. 32 usd lost in payments, not including the non - disclosed yearly fees .) we are posting on every complaint or trip advisory website that we can find our extreme dissatisfaction in royal holiday and warnings against this scam and their fraudulent business practices. the world needs to be aware of the shady practices of this company, especially during the
selling
phase where lies and deception and non - disclosure reigns. as for customer service, these people never address your concerns or honour requests .
texranger. my extradition treaty statement was mearly a derogative quip directed at unlimited vacation club, as they seem to think through lies and intimidation they can continue to hold us ransom because we were duped into signing their miss represented contract. i agree with the facts you most recently posted .
i went down to mexico and had such a great time. the food was delicious. actually it was incredible. the mexican food in mexico is not like it is in the usa. totally unique and excellent service with an extremely low cost when i looked at the total trip expenses in the end. really great stuff and the people from royal holiday are truly amazing .
8. we have, in writing, asked that any and all communication with them be from now on and so forth delivered in writing and that they discontinue leaving messages on our home phone. royal holiday has refused to acknowledge any of our written requests and have continued to harass us continuously via the phone. they refuse to put any of their communications in writing as requested .
2. we were told and led to believe that we earned holiday credits every year and that those credits could keep accumulating towards a future holiday. upon getting home, we discovered that this was a misrepresentation of the facts and that the true facts were not revealed to us in the interest of full disclosure at the time of purchase. apparently, we cannot roll over each year’s credits and build up enough for a holiday. from what we have been able to discover since then, only 20% from the year before can be used and that isn’t even automatic. this knowledge, had we had it upfront, would have definitely influenced our decision whether or not to buy into the club. again, we have been extremely upset with the lack of full disclosure and the misrepresentation of facts, including outright lies in order to pressure us into signing up .
i had heard that cruises to alaska were just incredible, so when my wife and i signed up for royal holiday vacation club, we decided that would be our first trip. what can i say? it was unbelievable. the ship accommodations were great. we skipped the balcony to save some credits, but we spent so little time in the room, it didn' t even matter. there was so much to do on the boat, we had great food, did a couple' s massage, and went to movies on the deck. and then there was the scenery - just incredible. can' t think of a better way to travel on a set budget for retirement .
just returned from the grand rivera princess in cancun. spent 10 days there. the place is amazing. the employees cannot do enough for you, the hotel is spotless pools all over and the variety of food is amazing. the staff at royal holiday are so polite and courtesy and always look to help you out. being a member since 2006 i cannot say enough, and during our last stay 2 / 1 / 18 to 2 / 10 / 18 purchased an additional 20, 000 credits. i highly recommend royal. there are so many places to visit and dealing with a reputable company .
housekeeping: housekeeping is provided once during each 7 day stay. supplemental cleaning is available for an additional fee; us $ 30 per day for an ambassador suite, and us $ 50 per day for royal suites .
second vacation we have tried to book punta cana princess june 20 – 27, 2015. price on expedia for platinum suite $ 1, 667. 26 but price on royal holiday 1, 661. 05 for junior suite. if you add portion of the contract $ 1, 661. 05 + $ 267 = $ 1, 928. 05. thus, they charge $ 260. 79 more for much cheaper accommodations .
this advertising material is being used for the purpose of soliciting the sale of timeshare periods. any names and addresses acquired will be used for the purpose of soliciting the sale of timeshare periods. the complete offering terms are in an offering plan available from marriott ownership resorts, inc. d / b / a marriott vacation club international .
5. the reason why we want to get our stories out there is not for people to jump all over us for
how long it took for us to file notice of our dissatisfaction
or to deride us for
being stupid in the moment to fall for the scheme without checking into it further
, etc. no. the reason we want our stories out there is to (# 1) help prevent others from falling into the same trap, (# 2) to potentially pressure royal holiday into making things right with those they have duped (because we will no longer be silent about our experiences or give in to their threats), and (# 3) to possibly encourage change in the industry so that companies like royal holiday find it harder and harder to operate due to people speaking up and doing their part to bring attention to unethical and fraudulent practices .
we got a membership from royal holiday 2 years ago because seemed like a great opportunity for family vacations. they offered free credits, airplane tickets discounts, even rent the membership if we don' t use it. * *! !! they are lying, they just take your money, you have to pay a mandatory fee for restaurants even if you have all your credits and they do not have available dates to make your reservations. never. also, you have to pay a fee every year, in addition, to the membership cost (that is too expensive, almost 16, 000 dollars). at the end of the day if you look for hotel in different website like expedia or something like that the price is the same or even less than the royal holiday price. so, please do not buy it! ! run away. this company is a fraud .
2. the nature of deception is that it deceives. to deceive is to cause someone to believe something that is not true and to give an impression that is fake or misleading. the unethical sales teams and even the customer service reps at royal holiday deceive people... even smart, intelligent people who have made good decisions before. i don' t think it necessary to insult those who have fallen prey to deceptive practices because we were duped .
so sad royal holiday treats their members this way. oh and if you do get in for a vacation all specialty restaurants are always booked even if you book on the first day you arrive. we have seen over and over again the specialty restaurants be empty and only a half a dozen tables filled! !! sad. they take your money and run but when they need you for hurricane relief they know who to lean and call on! ! !
although we enjoyed our actual holiday in mexico, this experience has definitely soured any desire to return to or to recommend mexico as a holiday destination. it is highly unfortunate that what we thought would be a good investment and beneficial to our family and friends has actually helped this unscrupulous company continue to scam more tourists out of their money, and continue to misuse the beautiful natural resources of mexico for their own financial gain and irrevocably mar the reputation of mexico .
i recently stayed at the grand park royal cozumel and i don' t even know where to start. first, there' s the white sand beaches, warm ocean waters, palm trees swaying, the works. then there' s the resort. we woke up to a gorgeous ocean view every morning and the rooms are super posh. we sat in a hot tub on the beach, there' s an infinity pool with a swim - up bar and waterslide, there are restaurants and bars in the hotel, and pretty much everything you want is provided. the concierge helped us book a snorkeling tour, which was amazing. thanks to royal holiday for the vacation of a lifetime. i couldn' t have asked for more .
my business really took off last year and i wasn’t able to get away for any travel, which sucked because of course, i already paid for my credits with royal holiday. i was worried i’d just lose the credits, but the company told me i had options to roll them over to the following year or even “rent” them to other travelers and have the cash applied to my account. this was a huge relief and i have to say, i’m really pleased that there are multiple options if i can’t use my credits .
i have to say, i haven’t always gotten my way with royal holiday. even though i read reviews that said you had to book early, i had to learn my lesson the hard way. one thing i will say is that the people i’ve dealt with have been unfailingly polite and always tried to help me out. when i couldn’t get the location i wanted for my dates, the woman i talked to offered to help me find available destinations similar to the one i missed out on. that’s some great customer service right there .
then i have requested a cancellation, both via email on june 7, 2018, and fedex mail on june 11, 2018, but was refused in both occasions. on my contract, an item on page 3 clearly states that ,
this contract may be extemporaneously cancelled by purchaser .
also, on page 5 item 11. states that ,
purchaser (s) agree that, in the event purchaser (s) request contract cancellation, seller will issue and deliver a settlement letter indicating the cancellation of granted financing and / or cancellation of any pending balance .
by now, i do not understand how royal holiday club could claim in an email that
the cancellation of your contract has not been authorized, since the company has not breached the contract nor the operating rules .
this company does not respect the contract. of course, if the sales were fraudulent in the first place, the contract should be invalid from the very beginning .
i had to write in to thank the wonderful people at royal holiday. i signed up for membership with plans to travel to the caribbean, but my mom got sick and i just couldn' t get away. i was worried about my credits expiring, but when i called in they told me i could roll them over. they were so helpful and compassionate about my situation, and that really meant a lot to me. now that my mom is recovering, i' m hoping we can go on a caribbean cruise together in the new year .
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cindy the issue you bring up is not unique to royal holiday and to be honest i have no idea where this outfit operates. the issue i am bringing up and you have not addressed it is why did you sign up and spend thousands of dollars without doing even the most basic of research. if you stop and spend time thinking back you would have been told about maintenance fees, although it may have been glossed over after you had been given the rose tinted glasses and you became oblivious to the real facts and immediately pictured yourself on some balmy holiday beside crystal blue waters and hot sun. this is how these presentations are set up. they are slick and professional and are used worldwide, because taking your own situation they work. they appeal to the greed motivation and flip over the common sense part of the brain .
i' m not opposed to booking my own travel, setting the itinerary, and hashing out all the details, but sometimes i hate being the one planning everything. i thought it would be nice to have someone else do it for a change. turns out royal holiday doesn' t just offer resort hotels at hundreds of destinations, they also have travel agency services available to members. what? how did i not know about this sooner? i could have saved myself so much time and trouble, argh! needless to say, i will be using this service in the future .
3. we were granted a signing bonus of an additional 15, 000 holiday credits. this offer was used to pressure and influence us to sign up. these credits (not indicated or pointed out to us at the time) had an expiry date of nine months from date of issue. if that wasn’t enough, the date of issue is not the date the contract was signed, but is dated one month earlier. this is fraudulent by itself, and especially so as we informed them before signing that we did not plan to take another holiday in the next year .
i’ve never had trouble booking my trips through royal holiday, although i’ve always booked well in advance, and everyone i’ve spoken to over the phone, by email, or at destinations has been gracious and accommodating. i’ve been to several destinations now in mexico, europe, canada, and the u. s. and recently booked a cruise using my points, and i have absolutely no complaints. the rates are affordable compared to what you might pay booking piecemeal and a lot of locations offer all - inclusive options so you don’t even have to worry about finding restaurants. i’m very happy with the service .
my family has used our royal holiday membership to plan huge family trips to europe, south america, the caribbean, and all over the u. s. and canada. i think we made our friends jealous talking about our trips and showing off vacation pics. anyway, my best friend and his wife decided they wanted to give it a try, so for their first trip i brought them as guests - just bought additional credits so i could add them to our reservation. long story short, they loved it and signed up for membership when they got back. looks like our family trips just got a little bigger .
royal holiday is a complete ripoff. my fiance and i bought into the program and paid up - front in full. we have used them twice and attempted to use them many times, but can never get booked. the two times we used them, we were put in a hotel less than acceptable but with lots of empty promises. we tried to get our money back after our 1st failed attempt to book travel. of course they refused. we' ve sent letters, emails, you name it, but to no avail. i certainly wish to be a part of a class action suit if one is started.
royal holiday club ( or royal holiday ) is a vacation club membership operator and resort developer based in mexico offering points-based vacation ownership . founded in 1983 , the company opened its initial sales offices in cancun and cozumel in 1985 , followed by later expansion to include resorts in north america , south america , africa , europe , and asia . as of 2010 , royal holiday employed about 3,500 people and maintained a membership base of approximately 85,000 members . 
royal holiday club (or royal holiday) is a vacation club membership operator and resort developer based in mexico offering points-based vacation ownership. founded in 1983, the company opened its initial sales offices in cancun and cozumel in 1985, followed by later expansion to include resorts in north america, south america, africa, europe, and asia. as of 2010, royal holiday employed about 3,500 people and maintained a membership base of approximately 85,000 members.
royal holiday club (or royal holiday) is a vacation club membership operator and resort developer based in mexico offering points-based vacation ownership. founded in 1983, the company opened its initial sales offices in cancun and cozumel in 1985, followed by later expansion to include resorts in north america, south america, africa, europe, and asia. as of 2010, royal holiday employed about 3,500 people and maintained a membership base of approximately 85,000 members.