optical express
optical express ruined my life - forum for discussion on unregulated refractive & laser eye surgery and support for patients of optical express laser eye surgery .
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the restructuring will leave optical express with around 130 stores, including 55 in scotland .
they also said the optical express (southern) subsidiary was providing cause for concern .
who: optical express (westfield) limited (“optical express”); thomas cook and other list suppliers; the information commissioner’s office (“ico”) and the first tier tribunal .
optical express v associated newspapers ltd, heard 16 november 2016 (nicola davies j) .
hard times: optical express chief david moulsdale announced the closure of 40 stores in october .
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optical express - is the uk & europe' s number one provider of laser eye surgery .
with over 100 clinics across the uk, access to professional eyecare at optical express is easy .
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i can confirm that our company solicitors nor i (optical express) have your postal address .
various top professional investigated and she made two trips to the optical express head office in harley street .
optical express employees travel to syria to help those whose lives have been blighted by poor eye sight .
optical express says strict guidelines keep the complications rate in laser eye surgery very low. photograph: alamy
earlier this year mr moulsdale acquired the remaining bank debt of optical express from royal bank of scotland .
this article is the subject of a legal complaint made by oculentis b / v and optical express .
optical express has more 5 star reviews than all other laser eye surgery providers in the uk combined .
fiona garrow was invited to write this review by optical express | laser eye surgery. learn more .
this article is the subject of a legal complaints made by oculentis b / v and optical express .
this online article originally wrongly referred in the title to vision express rather than optical express. we apologise for this error, which has now been corrected .
manager of the maidstone optical express branch, marie chapman, said: “i am thrilled that optical express can support the chernobyl children’s lifeline charity. the work that they do is fantastic and the children are amazing .
the multi - millionaire boss of optical express has been banned from driving after being clocked speeding at 133mph .
optical express limited. free business summary taken from official companies house information. free alerts. registered as sc161469
settas, who worked at optical express for four years, further claimed that he raised concerns with optical express management in september about the number of operations he was undertaking to remove the mplus x due to patient dissatisfaction .
a judge found optical express staff had failed to properly warn stephanie holloway of the risks involved and possible complications .
optical express had used private detectives to covertly film her over three days in august 2012, the court heard .
stephen o' hara was invited to write this review by optical express | laser eye surgery. learn more .
robert feal - martinez was invited to write this review by optical express | laser eye surgery. learn more .
in order to complete this request please contact contact mr darren boyle on 01236 795 096. alternatively you can send a cheque to the following address made payable to optical express: optical express 200 st vincent street glasgow g2 5sg
optical express had even put private investigators on miss holloway' s tail in a bid to prove she was exaggerating .
optical express is saying “thanks a million” by giving away £1million of laser eye surgery to nhs and emergency service workers .
in october this year mr moulsdale announced the closure of 40 stores and that the optical express (southern) part of the group, renamed 123 leeds, was being placed into administration then bought by another subsidiary called optical express limited .
we' d like to hear from you. there are many different ways to get in touch with optical express .
mr moulsdale has put the division formerly known as optical express (southern) into administration. now called leeds123, optical express (southern) had a turnover of £97m in the year to january 1, 2011, when the group holding company, dcm (optical holdings) had £205m turnover .
the company announced that it had placed dcm optical clinic plc into administration but intended to buy back 16 of the 19 stores in that business and consolidate them into optical express group .
two children whose health has suffered from the chernobyl disaster received free eye care during a visit to optical express’ maidstone branch .
04 / 06 / 15 - optical express joins with tv’s lorraine kelly to raise funds for stv’s children’s appeal ...
every week, optical express surgeons perform thousands of laser eye surgery procedures, making us the number one choice for patients .
optical express is estimated to have implanted in excess of 6, 500 people with the mplus x lens. photograph: alamy
21 december 2013: only government intervention will stop clinics like optical express damaging any more people' s eyes and lives .
meanwhile, optical express are legally required to provide me with copies of all my images photographed by them at both demos .
opticians and laser eye surgery group optical express has been saved from collapse by its founder, safeguarding about 1, 600 jobs .
the court heard optical express used private detectives to covertly film her over three days in august to try and dispel her claims .
the project, which started in 2007, involves optical express supporting glasgow the caring city and our partners at arm in burundi to provide a small but nonetheless vital optical clinic in the bujumbura region .
optical express has again placed one of its business units into administration in what was described last week as a final piece of restructuring .
a spokesman for optical express said that the manual was no longer in use by the company. she said :
every patient who seeks laser eye surgery with optical express must first attend a highly detailed refractive consultation to determine if they are suitable candidates for treatment .
in total, the asa ruled that 23 out of 25 claims made by optical express in promotional material could not be backed up .
carriemcadam: am glad watchdog investigated optical express. apparently they do not have a good reputation amongst those working in the optics industry .
on the down side, a spurious complaint from optical express in october resulted in oerml' s facebook page being hidden from uk viewers .
in an effort to prevent my beautiful eyes clients receiving her representation and support @ 4. 50pm optical express' lawyer emailed sasha rodoy :
25. ultralase challenged whether ad (b) also misleadingly implied that padraig harrington had his laser eye surgery carried out by optical express .
tu _ smooth: optical express are getting exposed on # watchdog. i won’t be going their to get laser eye surgery anytime soon .
laser eye surgery vastly improves the day - to - day lives of hundreds of thousands of patients in the uk each year. in a recent survey of over 97, 000 optical express patients, more than 99% said they would recommend optical express to family and friends .
the optical express group was founded in 1991 and is now a world leader of selected healthcare services. the group covers optical stores, refractive laser eye surgery and state - of - the - art refractive clinics .
david moulsdale is closing around one - quarter of his optical express stores in a dramatic restructuring that involves putting part of the group into administration .
asked if optical express is in takeover talks with ultralase, the spokesman for optical express said :
while we don' t comment on speculation i can confirm our sole focus at present is on executing this restructuring to deliver a very strong footing for our future growth and development .
the promise was improved vision. but some patients who had a controversial lens implant carried out by optical express say that it has actually got worse
04 / 06 / 15 - optical express joins with nottingham doctor to give the gift of sight to patients in remote zambian communities ...
stu _ mayhew: item about optical express laser eye surgery on watchdog. not sure i want to see anne robinson that clearly to be honest
thecatizzle: @ bbcwatchdog – optical express quoted me one price and charged another, they ignore emails and complaints in sore, i feel cheated .
optical express confirmed that settas did express concerns about quality of vision problems with the mplus x lens but said that the surgeon’s experience was anecdotal while its scientific study of outcomes suggested there was no cause for concern. settas also claimed that optical express only finally removed stocks of the mplus x lenses from its clinics in late november, despite him raising concerns in september .
a senior manager at optical express opticians branded a disabled employee a ‘fat, ugly size - 22 cripple’ before she was sacked, a tribunal heard .
how much do optical express employees make? glassdoor has salaries, wages, tips, bonuses, and hourly pay based upon employee reports and estimates .
catgrum1: @ bbcwatchdog shocking misleading bit on optical express tonight. i searched for the royal college guy out – he is a surgeon elsewhere. fishy
as a final note, optical express did not acknowledge the report or engage in the commentary on their twitter profile, facebook page, or website .
we were delighted when love island’s dom and jess stopped by to get their new glasses from optical express. we think they look great, don’t you ?
moulsdale set up optical express in 1991 with a shop in edinburgh and expanded throughout the uk and overseas. it has more than 130 uk optician shops .
the optical express group was founded in 1991 and has grown to become a world leader of selected healthcare services ranging from optical stores, laser clinics to a state - of - the - art refractive laser eye surgery and refractive clinics .
landlords have warned they will reconsider whether to back insolvency proceedings that allow retailers to shed loss - making stores after jjb sports and optical express called in administrators .
the cost of your eye test can vary, depending on your personal circumstances and location. find out more about the eye tests available at optical express here .
optical express also now refuse their damaged patients paid referrals to independent surgeons and charge patients £50 for copies of their medical records - previously provided at no cost .
optical express were so informative and supportive throughout the whole experience of laser eye surgery that i wouldn' t hesitate to recommend them to anybody considering the procedure .
just like most other brands, optical express clearly recognises tv as an essential tool for talking to the world at large. we plan to collect every optical express ad transmitted in the united kingdom since sept 06, when tellyads was launched. we certainly dont wish to make any sort of evaluation about whats good advertising and what isnt. thats your call. instead we want to make it easy for you to view optical express advertising whenever you wish. in our view, its not rare for the commercials to make the best tv viewing. and no collection of advertisements could be called complete without some examples of optical express advertisements. so you can have peace of mind that the next time theres another optical express ad, youre pretty likely to be able to track it down here at tellyads .
these are honest accounts from unhappy patients who underwent refractive eye surgery at an optical express clinic: lasik, lasek, iol, rle, etc ...
with great interest in fact, as your client was not a recipient of this email, nor was anyone else associated with optical express / dcm et al .
a spokesman for optical express said it was
extremely disappointed
by nominet' s rejection of its case and was unable to comment on cocking' s claims .
the optical express group is managed by an executive team of directors and personnel that are responsible for ensuring the successful progression of the company through organic growth and acquisition .
a few days later, on august 9, mr cowell says he called fiona morton, who works in optical express’ hr department to report mr kerr’s offensive comments .
aligned to our recent financial restructuring i believe optical express has never been in a stronger position to deliver for our patients, our staff and our supplier base .
optical express have once again teamed up with sightsavers for a special christmas appeal, which aims to help over 1 million blind or poorly sighted people restore their visual quality .
optical express’ nottingham staff have raised over £1200 for sightsavers after taking part in a charity campaign that included wading through waist - high mud during a grueling 10km obstacle race .
hi adam, thank you very much for your great review of optical express we are delighted to read how happy you have been with service throughout your journey with us .
the claim was made at the employment tribunal of luke cowell, a former manager at optical express – who claims he was sacked after lodging a complaint about the comments .
last night (may 5, 2011), watchdog, the bbc ‘s flagship consumer affairs programme, aired a 15 - minute verdict on optical express’s healthcare marketing practices .
bbwtbb: cb just watched # watchdog and their report on laser eye surgery at optical express. i went there for mine a year ago and v. happy with them…
nominet' s decision is the latest blow to optical express, which until last summer was feared to be the next big name on the high street to face financial collapse .
we will never share your data with 3rd parties for marketing purposes. for more information about how optical express uses, shares and protects your personal data, see our privacy policy
* in a study of 190, 231 optical express patients with the most common prescriptions we treat, 99. 2% achieved 20 | 20 vision or better following treatment .
miss holloway had been' enticed' into a branch an optical express branch in southampton in 2008 after seeing an advert on television for eye surgery which claimed it cost £395 .
to my knowledge, only one paper (the scotsman) picked up the optical express asa adjudication story. of course, this was followed by the watchdog report mentioned above .
glasgow the caring city alongside optical express, one of the uk leading opticians, have come together to form a unique partners which values visual health as a route out of poverty .
difficult high street trading conditions saw optical express fall to a loss of £1. 5 million prior to a major restructuring of the group, new accounts filed at companies house reveal .
property companies are furious that jjb and optical express have launched insolvency proceedings just two days after quarterly rent payments were due, meaning landlords will miss out on three months of rent .
* * in a study of 190, 231 optical express patients with the most common prescriptions we treat, 99. 2% achieved 20 | 20 vision or better following treatment .
if you are considering surgery, before making a life changing decision (not necessarily for the better), please read the oerml forum and true stories from damaged optical express patients .
with thousands of visitors every week, this site has cost optical express an astronomical amount of money and a lot of bad publicity. as a result, in 2013, optical express made a
corporate decision
to ban sasha from accompanying her numerous mbe clients to their consultations with dr jan venter @ oe' s harley street complex cases management team clinic .
so much has happened since august, not least the court award of £569. 000 to stephanie holloway after she won her case against optical express and dr joanna mcgraw in september :
in a further blow to optical express, judge edward bailey said miss holloway had paid £2, 790 for an operation which' on any objective basis she should never have had' .
as optical express continues to grow, so does our passion about making a difference in local communities and further afield. we are committed to supporting a variety of charitable and community programmes .
gwen wood, head of the maidstone link for chernobyl children’s lifeline, said: “we’re so pleased to have optical express on board to help provide much - needed healthcare for these children .
david moulsdale, chief executive of optical express, said: “the glasgow taxi outing day is a great cause and i’m very proud that optical express has supported it for a number of years. my dad was a glasgow hackney taxi driver for 38 years and always looked forward to his day out to troon, so it’s a cause that i feel very strongly about. ”
every patient who has a full eye test at optical express receives their own personalised iscan report by email. this detailed report includes the results of your sight test and eye health check .
optical express failed to properly inform a young woman of the risks of laser eye surgery then spied on her in a bid to prove she was lying about how damaged her eyesight was .
optical express is the uk’s largest provider the laser eye surgery. last year they “provided over one million clinical care appointments in the uk, including more than 124, 000 laser consultations” .
there is particular frustration over optical express, which is shedding up to 40 unwanted shops by putting a subsidiary with 83 sites into administration and then buying back the sites it wants to retain .
© 2018 optical express ruined my life. we guarantee your anonymity unless you state otherwise. please read our privacy policy and the terms and conditions of use of our website for full details .
high street optician optical express has lost a battle to have a website that strongly criticised its record in laser eye surgery closed down over what it claimed were defamatory attacks funded by a commercial rival .
stewart mein, optical express' s finance director, said the consumer downturn in the past few years had been challenging but the business was now in a good position and planning to expand again .
under the drs procedure nominet have today appointed an independent expert to decide whether optical express' second complaint against oerml is justified. this is primarily based on their claim that oerml appears to be :
following your client denying my clients their rights to my accompanying them to their consults at optical express harley st clinic the gmc have assured me they are entitled to my presence should they want it .
of course optical express and harper macleod have my address having been involved in legal proceedings with me on two occasions: when they challenged my oerml domain name in 2012 and again five months ago .
the main complaint, brought forward by a competitor (ultralase), claimed that optical express claimed that golfer padraig harrington had laser eye surgery with the company. the company implies in a tv advert and brochure that the two - times open winner had benefited from surgery with optical express. the asa agreed that this was untrue, and ordered the withdrawal of the ad stating it was “misleading” .
optical express is the uk' s only complete eye care provider with locations nationwide, offering a full range of optical solutions, including glasses, contact lenses and laser eye surgery. it' s our advanced technology, expert surgeons and world - class patient care that make us no. 1 .
optical express is europe' s largest provider of laser eye surgery with locations nationwide, offering a full range of optical solutions, including glasses, contact lenses and laser eye surgery. it' s our advanced technology, expert surgeons and world - class patient care that make us no. 1 .
a surgeon who worked for the market leader in corrective eye surgery, optical express, claims he voiced concerns about the performance of the mplus x lens in the uk earlier last year. photograph: alamy
jackson, a recruitment consultant keen to improve his eyes for the sake of his squash game, and encouraged by adverts offering swift solutions, attended an optical express clinic for an eye consultation last summer .
the leaked training manual seen by the observer tells optical express staff to take the
best care of your patient that you possibly can – it will help you book them and even if they do not book, they will recommend you, and optical express, to their friends and family – it is all about the experience !
. yet critics claim that the manual instead prioritises sales of treatments .
24. ultralase challenged whether the testimonial attributed to padraig harrington in ad (a) misleadingly implied that he had undergone laser eye surgery at optical express, because they understood that was not the case .
optical express group has reported a £15. 1 million pre - tax loss for its most recent financial year and says a plan to put a subsidiary into administration is the final piece in its restructuring jigsaw .
2018. does not apply to lens surgery. this offer is not available with any other discount from optical express and is not available to those who have already booked their treatment prior to receiving this offer .
wimbledon has arrived again! each year the iconic tournament attracts some of the world' s greatest tennis players. did you know that some of the world' s leading refractive surgeons work at optical express ?
for me optical express were 1st class all through the process, so would recommend without hesitation, even after surgery they continue to be 1st class, anybody thinking about it, dont, just do it .
the optical express store is located near the top of the stairs and i was surprised to see a number of police officers standing a few feet away, until i realised there was a police recruitment on .
optical express are actively working with sightsavers to help combat curable eye diseases in some of the poorest parts of the world and in 2014 the company helped sightsavers raise over £10, 000 through their christmas appeal .
optical express said fewer than 20 people may be affected in scotland. those who cannot be redeployed will be offered the chance to retrain for its call centre operations. the group has 992 employees in scotland .
a spokesman for optical express said: “we are extremely disappointed by the verdict and for dr mcgraw, a highly skilled and compassionate surgeon who has successfully improved the eyesight and the lives of thousands of patients .
optical express, which has more than 50 stores in scotland, has faced growing competition from online retailers and supermarkets in recent years while also battling with the tough trading conditions affecting the rest of the high street .
roberto cavalli comes to optical express! if you are searching for glamour and luxury, then look no further. this stylish collection of frames is now available in select stores across the uk # robertocavalli # style urltoken
mr cowell, who worked for optical express between may and october 2012, says that mr kerr made the comments about the rochdale worker in early august of that year while she was on an induction training course .
this will be challenged and should he not overrule optical express'
corporate decision
and agree to ms rodoy' s attendance at the request of his patients, professor jan venter will be facing the gmc .
the 1st part of watchdog’s report and its companion article alleges that optical express engages in “pressure selling”, providing “conflicting advice at the clinics. and a pricing structure that confuses customers, and even staff. ” .
the company' s lawyers tried to have the domain space of the site, optical express ruined my life, removed, but the bid was thrown out by the company that registered the campaign site' s name. nominet, the internet registry company, said optical express' s main charge – that the website had been set up and funded by its main competitor, optimax – was
extremely serious
and not proven .
optical express has partnered with the charity to provide eye health check - ups. the chernobyl children’s lifeline has brought over 46, 000 children from the ukraine and belarus to the uk since 1992 to improve their health .
the cost of laser eye surgery depends on the type of treatment you' re having and your prescription requirements, but the range of pricing and finance options at optical express make it an affordable solution for all patients .
at optical express, you' ll find that we provide exceptional clinical expertise, outstanding surgical outcomes and a complete aftercare programme. we, quite simply, want to bring a new sense of joy into your life .
he claims that mr kerr - optical express’ group operations director – called him from glasgow, where the course was taking place, to suggest that the woman be removed from her role because she was not attractive enough .
the company' s lawyers tried to have the domain space of the site, optical express ruined my life, removed, but the bid was thrown out by nominet, the internet registry company adjudicating on the complaint .
thank you for your email which was addressed to our chief executive officer. in my capacity as clinical services director for the optical express group and based on our previous communications i am offering this response to your email .
material used by some companies to promote sales has been proven on several occasions by the advertising standards authority to be unfounded, lacking in evidence and misleading. in 2011, the asa upheld 17 complaints against optical express brochures .
a surgeon who worked until december for the market leader in corrective eye surgery, optical express, claimed that he voiced concerns about the performance of the mplus x lens in the uk to his then employer earlier last year .
ruling both optical express and dr mcgraw liable to pay full compensation, the judge said miss holloway had at no point been given sufficient information about the risks of the surgery and possible complications in order to give ‘informed consent’ .
perhaps there is someone at bupa who would like to speak with me before i contact the press with in depth stories from some of mbe' s clients currently in litigation against optical express, some of whom underwent rle .
dismissing optical express' s claim, an expert panel formed by nominet said allegations made by the company had been designed to
impugn the honesty and integrity
of rodoy, who was named as the respondent in the case .
success vision express has locations in both arkansas and kansas. find the location that' s most convenient for you !
ruling both optical express and dr mcgraw liable to pay full compensation, the judge said miss holloway had at no point been given sufficient information about the risks of the surgery and possible complications in order to give
informed consent
.
although no value has ever been revealed for the deal a spokesman for mr moulsdale indicated at the time it was a multi - million - pound investment which would protect jobs and position optical express for growth and without any significant debt .
[ … ] starts getting involved in policing marketing practices. you might remember the furore around the watchdog’s smack down of optical express for alleged dishonest marketing practices in earlier 2011. not only do a few pinocchios spoil the [ … ]
as 85% of people who come to optical express for a consultation are suitable for a procedure, it' s very likely that you will be too. why not try using one of our suitability tools to get a quick initial indication ?
optical express’s clinical services director, stephen hannan, said that some banks of the lens remained in clinics and that concerns about the lens had not been the reason for the withdrawal of others. he denied that any concerns were raised by settas until october .
see today' s front and back pages, download the newspaper, order back issues and use the historic daily express newspaper archive .
* prices dependent on prescription. optical express head office: 5 deerdykes road, cumbernauld, g68 9hf. the figures below apply to patients taking out a finance agreement. patients who are not taking a finance agreement will be required to pay a minimum deposit at time of booking. * * subject to status. the credit advertised is provided by a number of credit providers with whom we have a commercial relationship. available in uk only. optical express limited is authorised and regulated by the financial conduct authority registration number 689891 .
however, all surgical procedures carry a risk of complication. due to optical express' s strict guidelines our complication rate is very low – 0. 7% in a recent analysis of almost 27, 000 laser eye surgery procedures carried out by our surgeons .
a recent investigation by the consumer watchdog which? found that optical express failed on every one of its researchers' visits to explain possible complications with eye surgery, which include poor night vision, growths where the eye is cut, double vision and chronic eyelid inflammation .
i also wrote if i were restricted from accompanying my clients to their consults i would solicit every optical express patient entering and exiting the building and as my client was denied his right to my presence on monday this is what i did and will do in the future .
asked if the restructuring was required by royal bank of scotland, banker to dcm (optical holdings), a spokesman for optical express said :
the decision to restructure was in the best interests of the business, our people and our customers and that decision was 100% taken by the board, led by david. once that decision had been taken we informed our bankers as is normal practice .
because of the practical help offered to steadily growing numbers of damaged patients contacting oerml, optical express desperately tried to silence the author of this site, sasha rodoy, campaigner calling for the government to regulate the refractive eye surgery industry. (see oerml domain name victory link )
the optical express 20 / 20 tour promo stand was situated in the premier location, centre of the mall' s ground floor. the main entrance from the car park leads straight to the 1st floor balcony, which overlooked the stand where two staircases curved around the sides .
the accounts for dcm (optical holdings) show turnover fell from £204. 7m to £188. 2m amid difficult high street trading conditions .
“we’re therefore very surprised to see optical express stating its intention to buy back a number of stores. administrators are put in place to get the best possible deal for creditors and not abide by the wishes of an otherwise successful retailer wanting to restructure at the expense of its landlords .
after receiving your most recent communication so late on a sunday evening i must express my admiration for your devotion to your client' s concerns .
nick grant, a partner at devonshires solicitors, said: “i think there will be further individuals seeking to make a claim against optical express and expect that, based on the number of claims coming in, devonshires will be bringing a class action against optical express in the near future on this mplus x lens issue. devonshires are currently obtaining copies of clients’ medical records before reviewing and instructing an expert to prepare a report. my advice is that anyone who thinks they may have been given an mplus x lens and had a disappointing outcome should seek legal advice. ”
at optical express, we understand how important it is for our patients to build a relationship with and to trust their surgeon. as our expert surgeons have completed thousands of treatments over the course of their careers to become leaders in their field, you can feel confident about your procedure .
the case arose from a text campaign by optical express (“oe”). this involved oe sending millions of messages promoting its laser eye surgery service. oe used contact details described by oe’s suppliers as “consented data. ” this was sourced from a number of suppliers, including thomas cook .
in february frank blin, former head of the scottish operations of big four accountant pwc, joined the board of dcm (optical holdings) .
find out how to make a complaint about an optometrist or dispensing optician, about illegal practice in the optical sector, or about the goc .
she added: “we’d like to say a big thank you to optical express’ nottingham team for their fantastic donation. as a direct result of their fundraising campaign, people who had lost their sight will now be able to see their families, find work and enjoy a vastly improved lifestyle. ”
when asked by 5 live presenter adrian goldberg whether or not optical express would welcome greater regulation of the industry, steve schallhorn replied :
listen... we would support practical regulations that would improve the industry and deliver meaningful benefits to our patients, we would certainly support that .
the police assured me that optical express had made no direct complaint against me, although hugh kerr & janice mcpherson whined in the shopping mall manager' s ear for most of the day! mid afternoon he finally sent two security guards to invite me to a meeting in the management suite .
we are the regulator for the optical professions in the uk. our purpose is to protect the public by promoting high standards of education, performance and conduct amongst opticians. we currently register around 30, 000 optometrists, dispensing opticians, student opticians and optical businesses. read our mission and values
hi carol, many thanks for sharing your review of optical express - southampton, we are delighted to read about the great service provided by all the team. if you ever need anything else from us, please feel free to give us a call or stop by. have an awesome day !
optical express chief executive, david moulsdale, said: “i am proud of the great response by our staff and the funds they’ve raised for sightsavers. the money will pay for dozens of people in some of the world’s poorest countries to receive vital cataract surgery that could quite literally change their lives. ”
it is truly a life changing event. i was looked after perfectly by everyone involved with my surgery at optical express glasgow. i have already recommended the procedure to a member of my family and told numerous friends about my great experience. i would not hesitate to do it all again: - )
optical express “totally refutes the allegations made in this programme” and for evidence, claimed that “99% of our patients said they would recommend us to family or friends” and that their “price advertising complies with the asa codes of practice and our pricing structure is made clear on our website and at our consultations” .
hi andrew, thank you very much for your great review of your experience with optical express. we are delighted to read how happy you have been with service and the visual outcome you have achieved. it is fantastic to read how it has changed your life for the better. enjoy your new vision !
optical express ruined my life (oerml) was set up in april 2012 by sasha rodoy, a campaigner seeking tighter regulation of laser eye surgery with the support of labour mp john mcdonnell. rodoy had previously run a website called optimax ruined my life, until she came to a confidential settlement with the firm .
the money raised by the nottingham team will be used to treat people who are blind, or going blind from conditions such as cataracts. a cataract operation for an adult in a developing country costs on average £30, meaning the £1281 raised by optical express could help fund over 40 operations for visually impaired people .
of course optical express did not want me arrested as it would have guaranteed press cover, which they' ve gone to great lengths to stop, with another in depth story, in scotland' s sunday herald, killed a few weeks ago thanks to pressure from moulsdale' s legal team, harper macleod .
it’s likely that optical express became the subject of watchdog’s scrutiny after the most recent advertising standards authority (asa) adjudication involving the company was published on april 27, 2011. (the asa aimes to ensure advertising is based on verifiable facts and enforces advertising codes on a wide range on marketing communication media. )
“since launching my campaign in 2012 i have been contacted by thousands of people with problems caused by laser eye surgery across the industry, but in 2014 the numbers with problems with replacement lenses rocketed, ” said sasha rodoy, who runs the website optical express ruined my life, and who is campaigning for tighter regulation .
george settas, who worked as a surgeon at optical express for four years, said: “i told them, on more than one occasion, that i had concerns regarding the performance of the mplus x lens, as i felt that there were a lot more patients experiencing quality of vision problems with this lens than other lenses. explanting – ie removing – such a lens is not an easy procedure at all. concerned by what i felt was an increase in the number of explants with the mplus x lens, i raised the issue within optical express. in the end i had to file a report with the appropriate regulatory authority. ”
one of the surgeons who felt obliged to report to the regulator was george settas, who until he left optical express by mutual agreement on 1 december, was at the heart of the optical express empire, which has courted controversy since being founded by glaswegian david moulsdale in 1991. the company has been criticised for misleading adverts and last september it was told to pay damages of £500, 000 to a 28 - year - old woman, stephanie holloway. they had failed to inform her of the risks of laser eye surgery and went on to spy on her in a bid to prove she was lying about how damaged her eyesight was .
stephanie holloway (pictured left with her mother) needs to wear sunglasses constantly after being left sensitive to light following the botched operation by optical express. dr joanna mcgraw (right (was' extremely busy' at the time of the operation, the court heard, and barely had time to properly inform her of the risks
our specialist optical advisors will help choose frames to suit your style and budget from our wide range including designer glasses from armani, chloe, prada and more .
the visiting children had exclusive use of the optical express branch. the optometrist who examined the children, clive burr, has worked at the clinic for over 20 years. he is pictured performing an eye examination on nine - year - old matvei maltsau, who visited the clinic along with 12 - year - old vladziflau padoba .
later that year information was provided detailing a poster in optical express staff rooms which displayed a nameless image of sasha lifted from a youtube video, claiming she was using stolen credit cards in oe stores with instructions advising staff not to approach her but to contact stephen hannan, oe' s clinical services director. lawyers were involved .
optical express is the market leader in laser eye surgery, but has been at the centre of a series of controversies. earlier this year the high - street optician lost a battle to have a website that strongly criticised its record in laser eye surgery closed down over what it claimed were defamatory attacks funded by a commercial rival .
the board of dcm (optical holdings) includes former pwc accountant frank blin who was recently linked to a possible boardroom position at rangers before removing himself from consideration .
optical express said that settas only asked about the rate of explantations in early october, when they shared their study on the mplus x’s performance. they added that settas told them in late october he would not do any more explantations, and at that point he told them that the fee for the operation did not match the work involved .
cocking, who has asked solicitor geoffrey simpson - scott of law firm colemans to act for him, says optical express failed to notice that he was suffering from glaucoma (which is now advanced) in the weeks and months after it replaced lenses in his eyes. he told the observer that his life was
ruined, utterly ruined
.
however, the decline in consumer spending and confidence has intensified pressures in the sector in recent years, with the rise of supermarket and online optical providers providing further competition .
it follows similar steps last year when administrators pkf were appointed to a subsidiary including 80 practices – with 40 absorbed back into the group. the move resulted in criticism from the british property federation, which said it was at the expense of landlords (news 12. 10. 12) but optical express said at the time there was little alternative .
in july moulsdale agreed to a ‘significant’ investment in the company he founded after talks were called to settle debts with the royal bank of scotland. in an interview with optician the following month (news 30. 08. 13) he said the uk laser eye surgery sector could decline further in 2014 but expressed confidence that optical express would outperform the market .
meanwhile, the young man manning the pod told me he should have left braehead at 4. 00pm returning the pod to london, when optical express management & staff would take over the floor space with their sales pitch. unfortunately for him, as the management were unwilling to face me they' d told him he had to stay until closing time .
optical express work with worthy and life - changing charities to positively affect people’s lives. we are committed to improving the lives of others by dedicating time, capital and services to those most in need. our recent charity work reflects a company - wide policy to improve eyecare and eye health for millions of people worldwide and we remain dedicated to do this .
in march 2012, optical express employee and' troubleshooter', patrick james green, was recorded offering a bribe to sasha on behalf of his employer david moulsdale. having asked how much it was worth for her to give up her campaign for government legislation, sasha replied ,
not for a million pounds !
. (see patrick james green link )
when repeatedly pressed to answer the question that the asa have ruled against optical express using the untrue advertised claim that 99% of people achieve 20 / 20 vision, desperately looking for a rabbit hole, steve sighed and said :
i' m a. . i' m a... ophthalmic surgeon and i can' t address advertising issues .
you have already been provided by our solicitors, at your request, with copies of the agreements that you signed when accompanying patients at the optical express harley street. we and our solicitors, do not have a postal address to which to send you hard copies of these agreements but could do so if you provide us with an address to which to send them .
optical express chairman and chief executive david moulsdale said: ‘there will be no job losses, no patient disruption and no supplier loss. my board and i have taken this decision to protect our patients, our employees and our suppliers. this is the final piece in our restructuring jigsaw and puts us in a position of strength to deliver growth, stability and profitability. ’
optical express is a retail optical services brand and laser eye surgery specialist in the united kingdom . the company also provides refractive treatments such as lens surgery and cataract surgery . optical express is a trading name of the scottish company dcm ( optical holdings ) limited which operates as the optical express group . in 2013 the company was described by the competition commission as the market leader in refractive surgery . as a chain of retail opticians , offering a number of healthcare services , the company once operated a private hospital in manchester . this closed on 4 june 2015 . laser eye surgery in the uk is dominated by three main companies optical express , ultralase and optimax , which account for approximately 56 % of clinics in the uk . ultralase was acquired by russell ambrose , ceo of optimax , in 2013 . 
optical express is a retail optical services brand and laser eye surgery specialist in the united kingdom. the company also provides refractive treatments such as lens surgery and cataract surgery. optical express is a trading name of the scottish company dcm (optical holdings) limited which operates as the optical express group. in 2013 the company was described by the competition commission as the market leader in refractive surgery. as a chain of retail opticians, offering a number of healthcare services, the company once operated a private hospital in manchester. this closed on 4 june 2015. laser eye surgery in the uk is dominated by three main companies optical express, ultralase and optimax, which account for approximately 56% of clinics in the uk. ultralase was acquired by russell ambrose, ceo of optimax, in 2013.
optical express is a retail optical services brand and laser eye surgery specialist in the united kingdom. the company also provides refractive treatments such as lens surgery and cataract surgery. optical express is a trading name of the scottish company dcm (optical holdings) limited which operates as the optical express group. in 2013 the company was described by the competition commission as the market leader in refractive surgery. as a chain of retail opticians, offering a number of healthcare services, the company once operated a private hospital in manchester. this closed on 4 june 2015. laser eye surgery in the uk is dominated by three main companies optical express, ultralase and optimax, which account for approximately 56% of clinics in the uk. ultralase was acquired by russell ambrose, ceo of optimax, in 2013.