repaircare
repaircare tried to repair my fridge freezer twice. unfortunately it was beyond hope but repaircare were true to their word. no fix, no fee! !
engineer did not arrive on appointed day. no communication from repaircare or engineer .
we work with repaircare who offer a nationwide specialist domestic appliance repair service for most leading manufacturers. repaircare also runs a call centre handling calls for manufactures and insurance companies. customers can book a call direct on the repaircare website: urltoken .
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please note out - of - hours engineering support is only available to customers subscribing to enhanced care levels – repaircare 24 *, repaircare 12 * and repaircare 06 *. we mention this as to assure you that no discourtesy is intended should you be informed the engineer is unable to accept your call .
repaircare was launched in 2002 and has grown into the uk' s leading independent kitchen appliance repair specialists .
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it’s now just under 4 weeks since i engaged (and paid) repaircare to fix my fridge / freezer .
he thought that it was now the compressor and he would contact repaircare for authorisation to order a new one .
we aspire to make repaircare the repair service you choose to use when any one of your kitchen appliances breaks down .
birmingham · repaircare are the appliance repair people. follow us for updates, the latest news, great deals and general ramblings !
repaircare provides a first class repair service covering your cooking, laundry, refrigeration, dishwasher, air conditioning, dehumidifying and floorcare appliances .
late on saturday night i ordered a part from currys partmaster (so much for repaircare’s claim that the part was no longer available) .
repaircare was very fast and efficient and the engineer that came was very helpful and polite. i will use them again, for sure .
having tried to put things into a proper and fair perspective repaircare need to clearly deal with complaints better and get on top of things quickly .
الدقيق لخدمات اصلاح الاجهزة المنزلية aldaqiq household repairing services. (professional licence) dubai. copyright © 2015. all rights reserved. powered by repaircare .
l a wilson: can’t think of any balanced point to put forward on their behalf there. i will put your experience to a contact i have high up at repaircare .
repaircare is the biggest rip - off ever and to this date, i am still not sure if i’ll ever get a refund or my washer - dryer fixed by this company .
felt i needed to comment as all reports so far on repaircare are poor. my washing machine packed up on monday morning; booked repaircare online monday afternoon; they phoned me on tuesday to confirm a visit on wednesday; arrived by wednesday lunch time and fixed my machine within 1 hour. i paid the origional fixed price of £104 and am a happy customer .
initial impressions were excellent but the engineers visit failed to repair the fault and repaircare have provided no customer service or help, one week later i’m left with a fridge that does not work and not the slightest glimmer of when or if they will come back out. seems to me like they took my money but know do not want to know, so i give repaircare to lowest rating you provided .
repaircare are a national company offering fixed price appliance repairs. their fixed price appliance repairs include call out, parts, labour and vat. repaircare are part of connect distribution who are the uk’s largest distributor of appliance spares and accessories. they supply much of the independent repair trade. their website is easy to use and features 3 simple steps to get a quote. it’s incredibly simple and well designed .
although polite having paid for repair for my cooker the fault being diagnosed by aga and repaircare over the phone they sent an engineer knowing the part was obsolete. this meant i did not receive a full refund
i received an email from repaircare saying ‘i cannot see that there will be a problem at this end and this engineer will order the compressor for you and once received will contact to make another appointment for you. ’
without wishing to be seen as an apologist for repaircare i do believe it’s fair to say that most of the problems described in these comments are typical problems that you can commonly experience with many repair companies or repairmen .
repaircare 6 * 09: 00 am – 17: 30 pm, monday to sunday, with a guaranteed 4 - hour response time and a clear within 6 - hours same day, excluding public & bank holidays .
after the initial problem of the charge for the none repair, repaircare responded quickly for return visit. once the part was ordered we had to wit a long time for the engineer to come and fit it, even though the part had been in there office for a few days, they didn' t call us to arrange we called them. hence the low marks. its working ok now so time will tell. thanks repaircare .
i would appear that repaircare are not interested in doing repairs when replacement parts are involved and that they are quite happy to make as much money as possible by eaning interest on refunds that they hold on too as long as the can .
repaircare 48 * 09: 00 am – 17: 30 pm, monday to friday, with a guaranteed 4 - hour response time and a clear by 23: 59 day after next, monday to friday, excluding public & bank holidays .
dear tony g, thank you for taking the time to leave us a trustpilot review. please be advised we are in the process of investigating your repair fully and a member of our team will be in contact with you shortly to discuss further. thank you repaircare. dear tony g, we have been trying to contact you in regards to your concerns raised with us without success. if you still require us to investigate this please contact us on 0333 400 3701. kind regards, repaircare .
l a wilson: thanks for the update. it is sad to see a few people having problems. i understand repaircare are getting a hell of a lot of jobs coming through and i think they are the victims of their own success at the moment .
the repairman, john from llanelli, was friendly and extremely professional. his job would have been a lot easier if he had been passed on details of the fault by repaircare, as i told them what was wrong, but, overall, a great job .
repair, support & maintenance levels: all services are provided by default with repaircare 48 * response level. our flexible maintenance packages are available to provide cover to your existing services from 09: 00 am – 17: 30 pm to around - the - clock .
i ordered a repair to my son' s washing machine on saturday 13th april. repaircare said the repair would be carried out on wenesday 18th april. i believed this to be a reasonable waiting time and ordered the repair. yesterday (monday) i received an email from the appointed repairer who changed the repair date to 23rd april. i regard this inconvenience as unacceptable and i would not have ordered the repair had i been given 23rd april in the first place. despite two phone complaints the repair date is still 23rd april. additionally repaircare' s job tracking site urltoken stated
a visit was arranged for 18 / 04 / 2018 but you rescheduled .
this is entirely untrue. repaircare rescheduled when the discovered they could not meet their obligation to carry out the repair on 18th april .
dear mr m, please be advised we are in the process of investigating your repair fully and a member of our team will be in contact with you shortly to discuss further. kind regards repaircare dear mr m, thank you for taking the time to provide us with feedback regarding your repair in particular your positive comments regarding our engineer. having looked into your repair history we do agree that you should have been made aware that the appliance needed to be defrosted before the engineer attended so the relevant parts could be fitted. we are sorry that there was a lack of communication and that we could not repair the appliance on the initial visit adding further delay to your repair. at repaircare we take all customer feedback very seriously and will make sure this information gets passed on to all parties involved. kindest regards repaircare
repaircare 24 * 09: 00 am – 17: 30 pm, monday to friday, and 09: 00 am to 13: 00 pm on saturday with a guaranteed 4 - hour response time and a clear by 23: 59 next day, excluding public & bank holidays .
can’t fault this service. good communication from the start from repaircare and also from the engineer who texted approx time of arrival on the day. jason, the engineer, fixed my oven so i can cook christmas dinner! phew. he was very polite and friendly. i would definitely recommend .
some manufacturers also offer fixed price repairs now at rates competing with repaircare. for example hoover / candy, ariston, indesit, hotpoint, creda and even the obsolete dyson washing machine have fixed price repairs. also, aeg, electrolux, tricity bendix and zanussi have relatively low and reasonable labour charges .
thank you for taking the time to leave us a trustpilot review. please be advised we are in the process of investigating your repair fully and a member of our team will be in contact with you shortly to discuss further. thank you repaircare. following on from our recent phone call, we are sorry to discover that your appliance was damaged upon its return to you. we would like to confirm that a new handle has been sent out to you as a replacement. we will make sure that your feedback is escalated to the relevant parties involved to prevent this happening again. kind regards repaircare .
repaircare 12 * 09: 00 am – 17: 30 pm, monday to sunday, with a guaranteed 4 - hour response time and a clear by 23: 59 same day, if reported by 13: 00, if not clear by 12. 59 next day, excluding public & bank holidays .
i’m naturally pretty sceptical and not easily impressed – always looking out for a catch. it shouldn’t be possible for repaircare to be able to include the spare parts in their repair charges but they are the uk’s largest spare parts distributor so they have access to much cheaper parts than most and they obviously think they can .
repaircare advertise fixed price repairs but unfortunately the truth is they do not fix every appliance for the price initially quoted and cover themselves against really expensive repairs by the terms and conditions quoted above. i must admit i’m uneasy with that because they advertise something but effectively say well only in most cases when it comes down to it .
on 16 / 08 / 09 i booked for a repair man to to come out and fix my fridge / freezer (job ref: c1135924) and was given a date of 20 / 08 / 09. he didn’t turn up and nobody contacted me. when i called repaircare i was given the excuse of a problem with the booking on the computer .
my own experience is of the engineer coming a day early, he did call, so not a complete loss. he came through on his way home from a “busy day”. didn’t bother to bring any tools in with him. opened the washing machine door and said it’s broken badly, they (repaircare) won’t pay to fix that when i tell them what parts it needs .
repaircare. ae (الدقيق لخدمات اصلاح الاجهزة المنزلية aldaqiq household repairing services) offers domestic appliances repairs within dubai. aldaqiq household repairing services, registered in dubai. we offer repairs for appliances out of their manufacturer' s guarantee. if your appliances is in gurantee contact your manufacturer. all product names. logos, trademarks, and brands are property of their respective owners. copyright © 2015. all rights reserved .
i don’t recognise the words you attribute to me in my review. my review says, “repaircare have access to very cheap parts because of their massive power as part of the uks largest spares distributor 4ourhouse. when calculating the cost of parts they use the trade cost of parts and not the retail cost which everyone else uses. the price difference can be substantial and this gives them quite a bit of leeway. ”
arrived on time to carry out repair, engineer very polite said that he was not confident that repair would work, if not there was nothing else he could do. i have since spent the last 5 days telephoning repaircare to get a refund. each time was fobbed off and promised a return call - nothing happened. after 5 daily calls eventually got them to accept that i should get a full refund. customer care 0
my christmas has just been ruined and it' s all repaircare' s fault. do not even bother with them, poor communication and rude engineers. my oven was supossed to be fixed today and now it won' t be till new year as the engineer didn' t have a clue, i' m disgusted. i now have to wait till new year, and i have no idea what i will do for xmas day .
repaircare advertised fixed price repairs but unfortunately the truth is they did not fix every appliance for the price initially quoted and covered themselves against really expensive repairs by their terms and conditions. they claimed most repairs should however be covered by the sum quoted but after a few months (of complaints) they changed the terms and conditions to remove their right to charge extra for certain parts. if your appliance is beyond economical repair it won’t cost you any more than from any other large company as they will just charge the call out fee .
panasonic fridge freezer. repaircare cost for visit £221. 00 service engineer attended said that the fan had frozen because the fridge door had probably been left open. i was not at home otherwise i would have told him that this was impossible due to the noise level and annoyance level of the alarm when the door is left open for more than 2 minutes. we turned off the fridge for the 36 hours to allow the fan to defrost. turned it back on to find that the fridge is still not working. dreadful service -
' repaircare' couldn' t care less... use at your peril! * * * utterly appalling service * * * paid and booked' repaircare' to repair my dyson vacuum cleaner. the invoice clearly states that an engineer will arrive and carry out repairs on the cleaner on the specified day. it does not state that a courier will collect the cleaner and it will be taken away. it also does not state that because i have no box to send it back in (i didn' t know i was sending it back... !) that a courier will arrive with a box, then leave because they won' t wait the 2 minutes for me to seal the box, and then i will have to wait for a further courier to arrive on another specified day, to collect the boxed - up faulty vacuum. so i am expected to take four days off work... day one to wait for an non - existent engineer to turn up, day two to wait in for a box to arrive, day three to wait for the courier to collect the box + vacuum, and then (hopefully) day four to await the arrival of (again hopefully ...) a working vacuum. unbelievable! !! !! this company and their courier company are an absolute joke !
i was given another appointment date of 01 / 09 / 09. the repair man turned up. he stayed about 5 minutes undid 3 screws and removed a panel, looked at the inside and said that it needed a new pcb. he didn’t test anything at all. he said that he’d order the part and that someone would phone in a couple of days to let me know when it would be installed. by the end of the week nobody had called me so i called repaircare to be told that the part was no longer available (for a fridge freezer that was less that 5 years old? ? ?) and that they weren’t going to do the repair. i was also told that my refund of the original payment less £40 would be done in 7 – 10 days (strange that they can take the payment instantly but it takes them up to two weeks to refund it) .
calls to 0844 numbers will be charged at 7p per minute plus your network access charge .
we are the fixed - price appliance repair specialist. on this website you can book repairs for all your home and kitchen appliances including dishwashers, cookers, fridge freezers and washing machines. we operate nationwide and our network of engineers can repair appliances from all the leading manufacturers .
we pride ourselves in offering a competitively priced, fast, efficient and reliable repair service .
we evaluate all customer feedback which helps us to ensure we remain focused on the delivery of a first class service .
urltoken is a division of connect distribution services limited, the uks largest distributor and stockist of domestic appliance spare parts. our registered address is connect house, talbot way, small heath, birmingham, west midlands b10 0hj. registered in england, no. 3004798, vat number: gb 655 1290 41 .
the fixed price repair fee charged covers the total cost of the repair (i. e. call out, evaluation, labour & parts, a professional safety check and vat) .
we have a network of over 500 qualified engineers who work to very high standards .
we offer uk coverage delivered by a local engineer ensuring a quick response whatever the locality .
when replacement parts are required our engineers fit brand new high quality manufacturer approved parts .
you can monitor the progress of your repair online by selecting the track your repair option .
we carry the largest range of genuine domestic appliance spares & accessories covering most major brands supporting the aftersales market .
we carry the widest range of genuine consumables for most appliances ensuring you can maximise add on sales and encourage repeat customers .
our range of consumer electronics accessories cover a vast range including ipods, laptops, digital camera & camcorders, mobile phones etc .
our outdoor range covers major brands such as flymo, mcculloch, bosch, qualcast, karcher & nilfisk. in addition we carry the full range of gardena accessories for the garden .
our extensive range of appliances covers floorcare, kitchen appliances, personal care and outdoor products for brands such as; dyson, panasonic, flymo & dualit etc .
account holders can get any product from our product range delivered direct from our national distribution centre to your customers door. a simple system which enables you to maximise your sales potential without the initial outlay for stock .
we are the appliance repair experts and our engineers have already successfully repaired kitchen appliances for more than 1 million households nationwide. whether it is your freezer, cooker, dishwasher or washing machine that has developed a fault we will do all we can to fix it for you, fast! all our repairs are guaranteed and you can book online 24 / 7 .
we are the uk' s leading independent kitchen appliance repair specialists. through our network of over 500 qualified engineers, we provide a first class service offering fixed price repairs, covering your cooking, laundry, dishwashing, refrigeration and floorcare appliances .
our fixed price appliance repairs include call out, evaluation, professional safety check and all required replacement parts so theres no danger of you being caught out by any extra or hidden charges. we are the uks leading independent kitchen appliance repair specialist and have already successfully repaired more than 1 million kitchen appliances .
whatever the fault with your appliance our fully trained, expert engineers are sure to be able to help. you can book your appliance repair online using our fast, safe and easy online booking facility or by calling our friendly sales team on
our site uses cookies. to find out what cookies we use and why we use them click here. if you carry on using our site we will assume you consent to us using cookies in this way .
you can check the details of your booking and the progress of your repair at any time using this tracking facility .
simply, enter your job number (as stated in your confirmation email) and your postcode below .
if you are experiencing difficulties with your repair please email: escalations @ urltoken and give a brief description of your problem. we will respond to you as soon as possible, this will usually be within 2 working days .
we repair all brands and models of domestic appliances including; washing machines, fridge freezers, dishwashers, tumble dryers, washer dryers, cookers, ovens, hobs. all our repairs come as standard with our six months parts and labour guarantee .
we' re ready to assist you six days per week. don' t wait until the situation becomes worse. to make it as easy as possible we offer morning and afternoon appointment slots, often including saturdays .
to book your repair with one of our friendly and experienced appliance repair specialists, give us a call today or use our contact us page to schedule your repair in dubai appointment right now. . we' d love to help !
living a busy life in dubai means you don' t have the time to look for and get services through multiple companies. this is especially true for home maintenance. when you are looking for maid service in dubai, it would be most appreciated to find all the other home services you need in the same place. that is just what you have when you contact repair care .
you cannot only find full time or part time maids in dubai but also excellent handyman services. dubai offers both of these services and more through the best company. repair care also handles home appliances repair in dubai residences. this service is offered as part of our handyman services in dubai .
home cleaning services division of our company hires only the best maids in dubai. our maid are conscientious and can be counted on to leave your home sparkling clean. for appliances repair, dubai handymen have the necessary skills to get your appliances back into top working order so you are not left with a nonfunctioning appliance for long .
whether you need your home cleaned, an appliance repaired or something else repaired or some other type of home maintenance done, you can count on repair care to provide the maid or handyman services you need. give us a call and we will discuss what you need and recommend the services that will best meet your needs and expectations. our reputable company depends on satisfied clients so you know we will go that extra step to make sure you are so happy with our work that you call every time you need one of our services .
call us today and talk to one of our staff to line up one of the handyman or maid service dubai residents already know are the best around .
repair care stands for total solutions for sustainable timber restoration and maintenance. not only do we have a wide range of quality products for joinery repair for the professional market, we offer training on how to use them to refurbish decayed and damaged timber. in addition, we provide comprehensive project management, offer advice and consultation services and are a trusted partner of many housing associations and local authorities .
this year we have introduced two new services with the aim to save money for housing organisations .
the uk housing market has in recent months seen some tragic events and changes, not least with the grenfell disaster in london. the effect of these changes has forced some organisations to review and change their plans as well as budgets for the next few years ahead .
with recent changes to the housing market, housing associations are now looking to review their plans to make them more cost effective .
repair care have agreed a partnership with iwp in uk. the two companies have worked together for over 25 years in the uk on many major projects both large heritage restoration and large industrial projects .
for 2018, repair care has appointed a new national specification manager, national training and inspection manager ...
this year repair care will be attending the specifi design events across the uk .
we are well known for our high quality products, but we do so much more. annually, we train well over a thousand contractors across europe and we also specialise in extensive project management. together with a highly motivated team of professionals, we are continually developing sustainable innovations .
here you can see several example projects. they reflect the possibilities and results of the repair care products. also check out the projects page for more projects .
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repair + care bietet ihnen die möglichkeit 50% und mehr an selbstbehalt zu sparen .
if you have any questions, contact the online shop or, if necessary, trusted shops .
you can protect your purchase up to an amount of eur 2, 500 against the loss of your payment in the event of non - delivery or after the return of the goods – regardless of the method of payment. the guarantee runs for 30 days. the shop bears the costs of the buyer protection for you! if you buy goods in another currency, the following coverage amounts apply: eur 2, 500, chf 4, 000, pln 10, 000, gbp 2, 500, aud 3, 000, bgn 5, 000, cad 3, 000, czk 60, 000, hrk 18, 000, huf 700, 000, ltl 8, 500, nzd 3, 500, ron 10, 000, rub 100, 000, try 5, 500, dkk 20, 000, nor 20, 000, sek 20, 000, usd 2, 500 .
urltoken fulfils the trusted shops quality criteria and is thus awarded the trusted shops trustmark. compliance with the criteria is continuously audited by experts. the audit covers areas such as data protection, costs and payment, delivery terms, returns processing and customer service. terms and conditions in detail
the score is calculated based on the 62 trusted shops reviews collected in the last 12 months. in total, urltoken has already collected 323 reviews .
50 days later and still no fix. continuously told we' re awaiting a part. £169 in someone else' s bank account for nothing .
4 day wait for fridge / freezer engineer. compressor failed, replacement required. 2 more days before informed repair could not take place. cost of replacement compressor at urltoken £221. 91 - within £250 limit. result 2 weeks and 3 days without fridge in hottest summer for years .
we were very satisfied with the outcome of our request for service. reaction was quick leading to a very satisfactory resolution .
took £45 call out fee for trying to switch on oven and then telling me it couldn' t be repaired appalling service do not use - no fix no fee doesn' t apply to call out - misleading website .
easy to book, can choose day that' s easy for you, cooker repairs quickly. very good service
good engineer, tried, in our opinion to fix the machine. apparently beyond economic repair - pinhole in machine allowing water to flood over time. so could not repair .
good communication called at agreed date and time, needed non stock spares, arranged installation date when spares available, called and fitted same as arranged. very efficient, tidy and polite engineer .
engineer came very early 7. 45am, came in, spent 20 minutes at the most and scarpered. despite parts being under warranty, engineer not interested. cost me £139 for him to empty the filter. no attempt to investigate burning smell, smoke or loud spin noise .
we were disappointed at the length of time it took for the repair to be completed but more than that was that repair care did not bother to contact us. we would not use them again. if it wasn' t for the dedication of the engineer, it would not have been completed at all .
paid £119 only to be told when the engineer visited the part needed to repair my oven was obsolete. considering i had to provide the make, model and serial no. plus a full description of the issue prior to payment being taken, i’m annoyed to say the least. my request should have been rejected due to the age of the oven beforehand if checks had been done to source the part first. not happy .
i was advised of the time the engineer would be arriving and he was on time polite tidy and quick, i would use them again .
accepted my payment and clear description of straight forward fridge freezer fault then called to say they would not do the repair. it looked too good to be true and it was. (i did at least get my money back after reminding them. )
1, eng missed1st visit. 2, no comms from any1 2 say they were not coming. 3, after failing to turn up on the day we received no call, text or email and had to do all the chasing. 4, on the 2nd day again no comms to advise of eta. we had to do all the chasing. 5, when they did turn up they incorrectly diagnosed the repair and ordered expensive parts not required. 6, 3 weeks lat
order placed 19 / 03 / 18 repaired 7 / 3 / 18. too long to wait .
till 9. 02 still awaiting for service, engineer didn' t came first two times at third he been very unprofessional shout and told me that he has no time to check proper my washer, he decide to order parts and then 3 weeks later no parts, no engineer, no fixed washer. . hope so will finish soon
fantastic service. arrived and mended my cooker on the said day. a very polite man. clean and tidy work. a + + + +
first booked on the 8th... one cancellation and 1 engineer visit with the wrong part. still awaiting another engineer visit once they have the correct parts not happy as this will be 3 weeks at least from ordering
informed of date of repair, then email for time slot, engineer arrived as promised and repairs carried out accordingly. what more could you want ?
in spite of website assurances that all would be fixed, the fitter the work was allocated to, decided it was either too near christmas, or too much trouble and giving me a load of implausible excuses, cancelled the appointment. i did get all my money back, but by this time it really was too late to get somebody else to fix my fridge before christmas. most unsatisfactory .
service was excellent. engineer arrived on time. even took a photo of the damaged part so that the correct replacement was ordered. i liked knowing how much it would cost. even though the engineer had to return to fit the replacement i was not charged any more. very good value for money. i will most certainly use this company again .
the engineer needed a bit of chasing to get him to site, but when he got there he dealt with the problem quickly and efficiently .
this guarantee covered a repair to a built in oven. the engineer was unable to repair the product. no charge was made and the contract with the repair company was cancelled .
good value, repair carried out within a couple of days of me phoning. would use again .
took the day off work, engineer didn' t arrive no communication to let me know what was happening. waiting for a call to rearrange, will update .
yes, i would like to report the review to the trusted shops service department .
this retailer fulfils the trusted shops quality criteria, e. g. credit rating, cost transparency, customer service and data protection. further information and guarantee conditions
every order can be rated with up to 5 stars in the categories delivery, goods and customer service. customers can review the shop up to 6 months after placing an order. the average rating of each review is calculated by figuring out the mean of the scores given for the three categories. the overall rating of the shop is the simple mean of all the average ratings of all the trusted shops reviews collected over the last 12 months. in their comments, customers can share their experience with urltoken in their own words .
trusted shops is the leading trust brand for online shopping in europe. trusted shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision .
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if you are the type of person who takes comfort in prices being fixed and inclusive, then fixed price repairs may be for you. you could end up paying more than necessary if your appliance turns out not to need any parts or needs inexpensive parts, but you could save money if it needs an expensive part .
make sure you read and understand their terms & conditions though as if parts are “too” expensive they can say the appliance is not worth repairing although all engineers from any company will tell you an appliance isn’t worth repairing if the repair is going to cost more or close to the price of a new appliance .
a mere 3 months guarantee on repairs is very poor indeed. under the sale of goods act, any repair should last a reasonable time, as should any parts fitted. 3 months is nowhere near a reasonable time for almost any repair especially if new parts are fitted. however, if that’s all you get (and there’s no law forcing a company to give any guarantee at all) you would have to pursue your claim in the small claims court or through a consumer help body if a repair by a company offering only 3 months guarantee failed after an unreasonable time outside 3 months .
there are some appliance repair companies listed on site book washing machine (or other appliance) repair page including companies offering a much more desirable 12 month guarantee on repairs .
do your research. don' t waste money with bad purchases. which? have an excellent no - strings trial offer - get your 1 month trial for £1 what' s the catch ?
i only write when i have something worth writing or warning about. you won' t get many - but when you do they could warn you about an important safety issue .
booked a repair of our miele washer, which is making nasty bearing rumbles. charge was £129 rather than £70 – fair do’s, it’s a miele .
the chappie turns up, says it will take two people to do the job and will have to be taken to the workshop, that the charge is too low, and went away. still waiting a week later for an estimate of how long and how much. not impressed so far……
hello tony. that’s not good. have you tried ringing them? please keep us informed .
thank you thank you thank you… found this website on google, just as i was despairing about the possible cost of calling out a repairman (or having to fork out for a new machine). but one friday night in later, machine is fixed, by me – your new biggest fan: - )
hello l: thanks for your contribution. i’m not sure what you mean about only being able to make an appointment several days on, as most people would want immediate appointments or within a few days .
not turning up is bad, though that happens a lot across many companies as engineers can get stuck on a job or have traffic problems and it’s just not possible to complete all jobs at times. a courtesy phone call is expected though .
it’s also not unusual for parts to be required and a second visit necessary – that’s very common because it’s impossible to carry all but the most common parts for the most common machines. even the manufacturers often have to return with parts another time although i would expect the manufacturer to have more parts than anyone carrying out repairs to all makes .
reports i’ve heard indicate manufacturer’s service is commonly poor and long waits for appointments and parts common too .
unfortunately i have no idea how many satisfied customers there are to balance things out as most people only contribute when not happy and all businesses have things go wrong to some extent. i’m hoping these are just teething problems caused by the success of the service, which may have overloaded them with calls .
in addition to my last comment, i forgot to add that leaving the freezer unplugged for at least 5 hours is often necessary for modern frost free fridges and freezers if they have become caked in iced inside. if this is not adhered to the fault will usually reoccur .
in my experience many customers didn’t follow this instruction because it’s too inconvenient, and the fault reoccurred. i don’t know if this is the case in your situation but it is essential to allow the unit to properly defrost if advised to .
re ‘i’m not sure what you mean about only being able to make an appointment several days on, as most people would want immediate appointments or within a few days’ .
i can see the ambiguity in my comment, sorry. i was trying to say that available appointments were quite a few days in the future. as you say your need is almost immediate .
we did leave the freezer nearly 8 hours before switching it on. hey, after two weeks with it, whats a few hours ?
i have now been contacted by a senior customer service person (after i advised them i was going to give negative feedback. )
whilst the person who rang was very pleasant, we haven’t moved on at all .
they have a process…which i know off by heart as it has been explained to me repeatedly. that process can’t be changed .
what they are missing is that a good operation always needs processes but that when the process falters, service recovery must always be the priority over process .
many companies make mistakes, its the ones that are flexible enough to recover well from failure that typically the customer remembers and recommends .
thanks laurie: my attititude has always been that no company is immune from cockups and things going wrong so i agree that the sign of a good company is not defined by whether things go wrong or not but how they deal with inevitable problems .
the only thing i can say in their defence at the moment is that although they’ve done half a million repairs so far they’ve only just launched the service to the public, whereas they’ve previously carried out repairs for insurance companies. i suspect they are currently experiencing a big surge in demand .
too good to be true…………cost £120……. . chap turns up within a 12hr time frame only to say he has to order a part for the cooker (should only be a couple of days hes says) …. . its now the second week (third of not having a cooker) and still no part! call centre just says dont know when part will be in !
the engineer had to return for a 3rd visit (now 4 days off work due to an initial ‘no show’) .
he said that i had a big leak in the system and that the fridge / freezer was toast .
i know nothing about refrigeration but i questioned the logic of a big leak causing the unit to fail so quickly after his previous (unsuccessful) repair when he didn’t detect a leak. also why was the fridge section working ok ?
anyway, he reluctantly tested the system pressure and it was as he left it fully pressurised i. e. there was no leak .
10 days on i had heard nothing so i contacted the call centre to be told that it had been referred to the technical section, but ‘he’ had been off for a week or so. i should be patient and they will get back to me when they have discussed it with the engineer .
four weeks since i started and my fridge / reezer is no further on towards repair .
engineers not turning up occasionally, misdiagnosing faults, not having the parts, and when ordered parts taking ages to come are all sadly common issues experienced by customers of many repair companies because companies have to repair too many products and too many different brands. people commonly expect engineers to turn up with the right parts but this just doesn’t happen very often when engineers are expected to repair almost every make of appliance and every type of appliance. they’d need to drive around in a transit lorry to carry them all.
repaircare is a british company that specialises in repairs for brown and white goods . the company is based in the west midlands and has a network of tradesmen that provide a repair service throughout england , scotland and wales . 
repaircare is a british company that specialises in repairs for brown and white goods. the company is based in the west midlands and has a network of tradesmen that provide a repair service throughout england, scotland and wales.
repaircare is a british company that specialises in repairs for brown and white goods. the company is based in the west midlands and has a network of tradesmen that provide a repair service throughout england, scotland and wales.