fnb connect
you can manage international roaming using the following channels: the fnb banking app, fnb online banking and fnb connect support centre .
1. how do i block my connect sim? you can block your connect sim by using fnb online banking or at an fnb atm .
* 130 * 321 # or * 120 * 321 # (fnb cellphone banking), fnb. mobi, fnb atm, fnb banking app and fnb online banking
it' s your sole responsibility to manage your fnb connect spend while abroad .
via branch: visit your nearest fnb branch to take up a connect sim .
fnb’s new a1 and x1 smartphones come pre - installed with the fnb banking app and branding. however, the devices are locked to fnb connect sim cards .
the sms roaming service allows qualifying fnb connect customers to send and receive smss while abroad .
via cellphone banking: dial * 120 * 321 # and select
fnb connect
.
you can contact our customer service call centre on 147 free of charge from your fnb connect cellphone .
i have requested to port my number when applying for a fnb connect sim card. what happens next ?
2. how do i perform a sim swap? you can perform a sim swap by using fnb online banking, fnb banking app, at any fnb atm or at your nearest fnb branch .
this will affect any balance enquires and balance details on your account, until fnb connect advises you of the final roaming charges payable .
johannesburg - financial institutional first national bank launched unlimited calling for r399 per month on its mobile network, fnb connect, on tuesday .
customers with a connect sim can dial * 147 * 1 # from their connect number should they wish to migrate (move) to this package .
after you receive your new fnb connect sim card and activate it, your number will be ported within 24 hours. for your convenience, you will be given a temporary number on your fnb connect sim card so you can continue to use your new sim card while your port is in progress. both your current sim card (from your previous service provider) and your new fnb connect sim card will be usable during this time. you will receive an sms on your old sim card and your new fnb connect sim card when your port has been completed .
and the company has subsequently found that fnb offers a competitive deal. fnb connect is a a mobile virtual network operator (mvno), which means that it runs atop of cell c' s network .
earn up to 15% back in ebucks rewards on your connect sim spend .
you can view your fnb connect transaction history online. browse through your calls, sms and data usage and see in detail how much you are spending .
always check your data balance, if you notice high usage check your itemised bill via fnb online banking or request one via fnb cellphone banking .
move up a reward level when your total connect sim spend is more than r200 .
data bundles can be purchased via fnb online banking, fnb cellphone banking (* 120 * 321 # or * 130 * 321 #), fnb banking app, fnb atm or * 147 # for contract, top up, and prepaid. please purchase these to avoid out of bundle costs .
choose between connect top up xs, s, m, l, xl or xxl .
' international roaming' means using your fnb connect sim card and services outside the borders of south africa. use international roaming when travelling aboard on holiday or for business .
please note if you have ported, you will not be able to recharge using fnb cellphone banking (* 120 * 321 # or * 130 * 321 #) for 48 hours after the port has been completed. please use fnb online banking, fnb app or any fnb atm to recharge during this period .
please purchase bundles to avoid out of bundle costs. data bundles can be purchased via fnb online banking, fnb cellphone banking (* 120 * 321 # or * 130 * 321 #), fnb banking app, fnb atm, or * 147 # for contract, top up, prepaid and data packages .
the way you get rewarded on your fnb account (s) has changed .
porting takes up to 24 hours from the time that your new fnb connect sim card is activated (when you can make / receive calls from your new sim card) .
if you didn' t port during the sales process you can still port your number after experiencing the connect sim. you can port by dialing * 147 # or calling the connect customer care .
“when you compare fnb connect’s new unlimited voice package to the equivalent packages from all other mobile networks and mvnos, you find that fnb’s new offering is very well priced, coming in cheaper than any of the competing offerings, ” said antony seeff, tariffic’s ceo .
the fnb banking app for tablet allows you to bank when and where you choose .
it may take the cellular network operator up to four months to provide your international roaming charges to fnb connect, which can result in a delay in receiving the final international roaming charges .
2. 2 where can i view my usage history or request an itemised bill? you can view your call log online using connect transaction history. connect transaction history displays the last 150 transactions / calls .
1. what is porting? porting is keeping your existing number and moving it to a connect sim .
when taking up the connect sim, you have the option to move your existing number (port) to connect. all you have to do is ensure that the number that you wish to port is on prepaid .
the full roaming service allows fnb connect customers to use the full array of services that they would use in south africa namely, making and receiving calls, sending and receiving smss and using mobile data .
via urltoken logon to fnb online banking and choose from our wide range of products and devices .
2. 1 how do i check my airtime / data balances? you can check your balance by dialling * 111 # from your connect sim or from any of our electronic platforms such as fnb online banking .
step 3 when collecting your fnb sim, please have a copy of your id or driver license .
via * 147 #: dial * 147 # and select
port your number
from your connect sim. please note that you can only port a registered incontact or fnb cellphone banking cellphone number when using this channel .
no need to rica your sim. fnb will rica the sim on your behalf. simply activate your sim to get connected .
1. how do i order another sim if i have misplaced my sim or my sim is stolen? you can obtain a replacement sim from your nearest fnb branch or alternatively you can use the
order replacement sim
function on fnb online banking .
you need to have a qualifying fnb cheque, credit card or one account, or rmb private bank cheque or credit card account .
4. can i still port my cellphone number if i am currently on a contract? if you want to port a number that is on contract, it is advised that you call your current service provider to request your number to be switched to prepaid, you are able to port to connect easily by dialing * 147 # from a connect sim and selecting
port my existing number
or by calling the customer care (dial 147 from any connect sim) .
2. how do i port my number over to connect? to port during the take up process, please complete the highlighted section during the sales process .
what do you think of fnb' s unlimited calling deal? do you think it offers value? tell us your view by clicking here .
how do i get my mms and data settings for my device? you can have your phone settings sent by dialling * 147 # and selecting
phone settings
from your connect sim .
fnb makes every reasonable effort to ensure the accuracy of our network coverage maps. from time to time, there may be factors beyond our control, which may affect our network coverage. these factors may include, but are not limited to, the weather, topography, and man - made structures. fnb makes no representations, warranties or guarantees on the accuracy, aptness or extensiveness of network coverage maps. fnb accepts no responsibility for any actions taken or not taken by the user of the coverage maps .
you will need your puk number to have your sim unblocked. your puk number can be obtained on online banking, the fnb banking app or by dialling 087 575 0147 .
“fnb is trying to establish itself as a major mobile operator and the major mobile operators are trying to entrench themselves with their client base and broaden their offering”, said seef .
“fnb’s unlimited voice package is r34 cheaper than me & you mobile’s unlimited talk package and r135 cheaper than the next - best packages offered by cell c and telkom”, said seeff .
unfortunately, you' ll lose all free minutes and other free services offered by your previous service provider when you port your number. this also applies to all unused minutes, airtime, data and smss you may have accumulated but have not yet used. you have the option of using up all your unused minutes, airtime, data and smss before your new fnb connect sim card is activated .
the unveiling of the unlimited calling option has come as fnb also unveiled two of its own branded smartphones, the conexis x1 and conexis a1 on tuesday. both phones are backed by htc technology .
via branch: when taking up a sim at a branch you need to advise the branch consultant that you wish to keep your existing number when taking up a connect sim. porting at branch can be done during the sales process .
1. how do i activate my connect sim once i received it? if your sim is delivered via courier it will be activated 24 hours after delivery. if you wish to activate the sim immediately after receiving your sim from the courier, you can use the following channels :
to compare fnb’s offer with other mobile networks like mtn and vodacom, tariffic said that it has “factored in the cost of adding data bundles to unlimited voice packages that come with less data to ensure that only unlimited voice packages with 10gb of data were compared. ”
1. how will i receive my sim once my application has been submitted and / or approved ?
your sim will be delivered to you by an fnb approved courier. an fnb approved courier will contact you to confirm your delivery address. alternatively you can follow the instructions on the delivery sms to login on to the link provided in the delivery sms and enter your delivery address. please ensure that you are available to receive delivery on the date confirmed with the courier. please ensure that you have a copy of your id on delivery of your sim .
the fnb banking app embraces the future of help – helping people to help themselves. managing your financial life has never been this easy with the ability to transact, borrow, invest, protect and communicate all in one place. download the app to see for yourself. want to know more? open the banking app and select information from the main menu. here you can view video tutorials on all in - app functionality from fnb assist, or see answers to frequently asked questions from help. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ fnb pay - supported on nfc enabled devices with kitkat 4. 4 or above fingerprint id - supported on devices with a fingerprint sensor running android 6. 0 watch app - only available on android wear supported devices secure chat - only available to premier, private clients and private wealth _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ by downloading or using the fnb banking app for smartphones, you agree to be bound by the license agreement located at urltoken. this agreement is incorporated into this notice for reference. if you do not agree to the license agreement, do not download or use the application. terms & conditions apply .
private wealth - earn above r1. 5m or have nav of r15m p. a. to qualify
t & c;' s apply cortana remembers, so you don' t have to .
first national bank - a division of firstrand bank limited. an authorised financial services and credit provider 1929 / 001225 / 06 (ncrcp20) .
my contract with my current service provider hasn' t expired yet. can i still port my number ?
yes you can, but your contract with your current service provider won' t be automatically cancelled. you must arrange with your existing service provider to settle any outstanding debt, according to the terms of your contract. we advise that you first cancel your contract with your current service provider and convert your number to prepaid before porting .
no, once you' ve ported, you' ll lose any services from the previous network operator .
no, once your port has been completed, your old sim card will stop working .
you can choose to activate your sim online, at the atm or via cellphone banking .
if you lose your card, you can always purchase a new sim and do the sim swap in - branch or online .
you can prevent your sim from exceeding a specified amount by setting up a sim limit. a sim limit means that you will receive incoming smss and calls, but you will not be able to make outgoing calls, use data or send smss. however, you can still purchase prepaid or once - off bundles to continue using this service .
you can check your remaining airtime and data balance online, or by dialling * 111 # .
if you lose your sim, you can block the sim online or at an atm .
once the sim has been blocked, you can order a replacement sim and do a sim swap .
you can download your itemised bill online, free of charge, or request for it to be emailed to you through cellphone banking, for a fee of r6 .
if you are a heavy data user, avoid high out of bundle charges and rather purchase data bundles .
once - off data bundles are valid for a period of 30 days and range from 50 mb to 2 gb once off .
if you use your device for sending emails and messages, you will use less data than if you' re browsing the internet, using social media, sharing photos or watching videos. monitor your data spend month by month and buy data bundles accordingly. when you buy data bundles, you pay less for the data you use than you would on the out of bundle rate .
your inclusive package and recurring data balances will carry over to the next month, after which it will expire if not used .
once off data bundles are valid for 30 days from activation and do not carry over .
your phone can use data without you even knowing it. here are some tips in managing your spend while using data :
download a data managing program so you can actively see how much data your device uses .
tracking your bills has never been easier. contract bills can be viewed on online banking and cellphone banking .
customers will be billed for the first month based on prorate allocation of voice minutes, smss and / or data as well as the subscription fee of the following month on the date the customer selected for the debit order to go off .
the next payment will be due in the following month on the selected debit order date where you will be billed upfront for your contract and in arrears for any additional usage and / or bundles purchased .
for the first month, pro rata rules apply when you activate your sim card within the first month. this means that if you activate your sim on the 15th of the month, you will only be billed for half the month and your allocation of voice minutes, smss and / or data would be half of the full month' s allocation .
upon activating your sim card you will receive prorate inclusive bundles (voice minutes, smss and / or data) where real - time collection of payment will take place from the take - up date until the end of the month .
you will receive an invoice on the 17th of every month. payment will be for the following month from the 1st of the month until the last day of the month. the collection of payment will happen on the 25th of each month. if the 25th is a public holiday, the billing will occur on the working day prior to the 25th of the month. the allocation of your inclusive bundles will occur on the 1st of the month .
you will receive prorate inclusive bundles (voice minutes, smss and / or data) upon the activation of your sim card, collection for which will happen on the 25th of the month. you will also be billed for the next month' s subscription fee on the 25th of the month. as such you will be billed for 2 amounts :
for the following months, collection of payment will happen on the 25th of each month. if the 25th is a public holiday, the billing will occur on the working day prior to the 25th of the month. the allocation of the bundles will occur on the 1st of the month .
while international roaming is activated you cannot use your sim in south africa. this applies for both full roaming and sms roaming. it is important to only switch on international roaming services when you are about to leave the country .
your international roaming usage is determined by the cellular network operator used by you in the country you visit .
please note these charges are significantly higher than local charges. you can view the rates to familiarise yourself with these costs .
only customers on voice contracts and flexi contracts can make use of the international roaming services .
prepaid, top up or data contract customers do not qualify for the international roaming services .
make sure to turn off your device' s mobile data while travelling overseas. any updates, downloads or browsing (facebook, twitter, etc .) will be charged per mb at the international rate .
make sure none of your apps override your data network settings and turn data back on automatically .
if you do want to access the internet or gps outside of wifi hotspots, turn data roaming on only when you are using it .
download a data monitoring app so you know exactly how much you are using. there are many apps available for nokia, apple, blackberry and samsung devices .
if you lose your sim, you can block the sim online or through an atm .
because we believe that managing your bills shouldn' t be complicated, we' ve tried to keep the process as simple as possible .
know the jargon and what to expect when you browse the internet, make and receive calls or send and receive smss while travelling aboard on holiday or for business .
please note that issues logged will be used for informational purposes to motivate network enhancements .
2. how do i rica my sim your sim is automatically ricaed for you based on the fica information that you provided when opening your bank account, if this information has changed please take your id and proof of address to your nearest branch to update your information .
please note after 3 unsuccessful attempts to deliver your sim; the order will be cancelled and the sim will not be delivered .
2. if you have taken up a sim at branch your sim will be given to you at the branch once you have completed the sales process .
for flexi customers any bundle purchases using the * 147 # will be added to the monthly invoice .
1. 3. what is an auto top up? you can set up an auto top up, which will automatically recharge your airtime or data, when your balance reaches r5 or 10mb of data .
step 3: select the sim that you want to set up auto top up for .
in the event of a debit order failing; debit order dates maybe adjusted .
if your sim is activated before the 17th of the month. you will be charged a prorated amount for that month .
if your sim is activated after the 17th of the month. you will be charged in arrears on the pre - selected debit order date. you will be charged for the next month as well as the month you activated your sim .
your first bill will consist of your prorated amount as well as the amount you will be charged next month .
we recommend that you do not use full roaming when travelling as rates are extremely high .
use sms roaming, this enables you to use the sms service while overseas, but not voice and data. (only available for contract subscribers )
if you are using a smart phone or tablet, make sure your mobile / cellular data is switched off to avoid high costs .
inclusive data, voice and sms' s on your package cannot be used while roaming .
your international bill can take up to 3 months to be issued to you .
what should i do if i am experiencing network coverage issues? for voice, data and sms coverage issues, please set your carrier / network settings to
automatic
on your device. you must also switch data roaming on, on your device. if you need further assistance please contact our customer service centre .
please note that you may also receive a sms from your current cellular network to confirm your port. please respond to this sms to ensure that your port is successful .
your current network may not have approved the port yet as you may still have outstanding bills to settle with them, or you recently ported in the last 2 months, in which case the port will be rejected .
please note that you may receive a sms from your network provider. please confirm your port to ensure that your port is not delayed .
5. what happens to my old sim as well as all free minutes / data or any other benefits that i had on my previous sim once i have ported? once ported your old sim will stop working and you will lose all unused benefits. you are advised to use up all existing minutes / data / talking points, before porting is completed .
please note: it is advisable to only activate the sim once you have received it .
1. you can set your limit to control your spend. when you initially set your limit, it is applied after 15 minutes however if an existing limit is changed the new limit will only come into effect from the beginning of the next month .
make sure that there are no apps running in the background of your device using up your data .
always take note of the size of the image / video received before downloading on chat apps such as whatsapp .
2. what could be the possible reasons for my data being depleted quickly? there could be a number of reasons as to why your data gets depleted faster than normal or you receive a data bill shock. see below a few :
apps that require data still running in the background of your device without being shut down completely .
certain apps auto updating whenever there is an available update on the applicable app store .
internet browser still runnning in the background on your device without being shut down completely after surfing and browsing .
operating system updates are quite large to download on your device and use a substantial amount of data, for example the latest ios update for apple devices is over 1gb .
these are numbers you need to know from balance enquiries to customer service enquiries .
step 1 sms will be received from courier within 24 hours of placing your order .
step 2 confirm your delivery address using the link on your delivery confirmation sms. or alternatively confirm your delivery address once you are contacted by the delivery company .
note: please answer your phone to confirm your delivery address, 3 failed attempts to contact you will result in your order being cancelled .
step 4 your sim will be activated within 24 hours after your sim has been delivered. if you requested to port during the sales process your port request will be processed after your sim has been activated. the porting process may take between 24 to 48 hours. if you have not requested to port during the sales process you can also port your incontact or cellphone banking number by dialling * 147 # .
please note: you may receive a sms from your current cellular service provider to confirm your porting. please reply to the sms to ensure that your porting is successful .
view + manage all your sims, just like you do your bank accounts .
manage your whole family' s sims in one place from balances to detailed call logs. you can also order a replacement sim and do a sim swap .
adjust your voice, data and sms bundles from month to month as your needs change .
auto top up automatically tops you up with airtime and data when you are running low - to a chosen amount and you can set a monthly limit .
view your balances and real time transaction history at any time, at no extra cost, just like you do with your bank statements .
month to month packages choose from our top up xs, s, m, l, xl or xxl packages that comes with pre - selected voice, data, and sms limit your spend plus have the flexibility to top up when needed .
month to month packages choose from our top up 500mb, 1gb, 2gb and 5gb packages that comes with pre - selected data limit your spend plus have the flexibility to top up when needed .
please note: data bundles are promotional. please refer to terms & conditions for more information .
make a deposit, increase your credit card limit, or upgrade from premier .
deposit r2, 000 or more during the campaign. open a cheque account and get a sim card immediately. get confirmation of data when you switch your salary .
( excluding revolving credit plan) qualify on payout of the loan or activation of the overdraft or credit card. get rewarded per product, e. g. get a new overdraft and a new credit and get rewarded for both. note that on an increase of a new product you only get rewarded on the new product .
make transfers, payments, buy (airtime, electricity, vouchers and entertainment) send money, forex and lotto transactions .
stay on top of your cellular spend. never run out with auto top up .
the updated app brings a fresh new look to create an even simpler banking experience .
your home screen gives you quick access to most used functionality and the reorganised menu shows everything else .
similar functionality has been grouped together to make finding what you need easy. see the updates in the payments, buy, cards and information groups .
by purchasing this item, you are transacting with google payments and agreeing to the google payments terms of service and privacy notice .
you could get up to 40% off exclusive offers from ebucks. managing your bank accounts well, determines your reward level and ultimately the ebucks discount you qualify for. but, make sure you qualify .
kulula. com, british airways (operated by comair) and avis discounts exclude all taxes. terms and conditions apply
name: bedfordview address: 43 bradford road, bedfordview, johannesburg, 2008 telephone: 011 615 7020 operating hours: monday - thursday: 09: 00 - 18: 00 friday: 09: 00 - 21: 00 saturday - sunday: 09: 00 - 17: 00 public holidays: 09: 00 - 17: 00 name: bryanston address: corner william nicol drive and wedgewood link, bryanston, sandton, 2012 telephone: 011 706 4706 operating hours: mon, tues, thurs, fri: 09: 00 to 18: 00 wednesday: 09: 00 to 18: 00 saturday: 09: 00 to 17: 00 sunday: 09: 00 to 15: 00 public holidays: 10: 00 13: 00 name: centurion address: shop 118, centurion mall (heuwel ave .) centurion 0046 telephone: 012 643 1035 operating hours: monday - thursday: 09: 00 - 19: 00 saturday: 08: 00 - 18: 00 sunday: 09: 00 - 17: 00 public holidays: 09: 00 - 17: 00 name: hyde park address: hyde park corner, cnr william nicol and 6th road, hyde park telephone: 011 325 4186 operating hours: mon, tues, thurs, fri: 09: 00 to 18: 00 wednesday: 09: 00 to 18: 00 saturday: 09: 00 to 17: 00 sunday: 10: 00 to 13: 00 public holidays: 10: 00 13: 00 name: johannesburg address: 3, first place pritchard st & simmonds st bank city, johannesburg 2000, telephone: 011 838 0025 operating hours: mon, tues, thurs, fri: 08: 00 to 17: 00 wednesday: 09: 00 to 17: 00 saturday: 08: 30 to 12: 30 sunday: closed name: johannesburg address: cnr hendrik potgieter & n14 highway, shop no. u63, cradlestone mall, furrow rd, johannesburg, 1747 telephone: 087 345 5910 operating hours: mon, tues, thurs, fri: 09: 00 to 18: 00 wednesday: 09: 00 to 18: 00 saturday: 09: 00 to 17: 00 sunday: 10: 00 to 13: 00
but the r399 unlimited calling option has sparked interest as well, and cellphone contract monitoring company tariffic has studied the deal .
the a1 costs r59 per month with 15 minutes of bundled airtime and 50mb data, while the x1 costs r150 per month with 25 minutes and 100mb of data .
seeff said the launch of these devices come hot off the heels of vodacom’s latest branded phones hitting the market .
“everyone wants to own the market when it comes to mobile, but this is becoming much more than just offering cellphone contracts and is expanding into other products and value - added services, ” he added .
tech companies are helping farmers reduce stress and improve the health of their animals by limiting human interaction.
fnb connect is an internet service provider which operates as a business unit within firstrand bank limited ( “ frb ” ) . fnb is a division of one of frb and one of the " big four " banks in the south african market . the move into telecommunications was unprecedented at the time and in addition to normal banking products and services , fnb now offers telecommunications value added services . fnb connect is a supplier of data for south african adsl subscribers . fnb connect also offers voip services for its clients . it is one of the first south african voip suppliers to have developed a voip application for the iphone , windows mobile and symbian mobile phones plus a pc version for windows and linux and a web based digital phone . 
fnb connect is an internet service provider which operates as a business unit within firstrand bank limited (“ frb ”). fnb is a division of one of frb and one of the " big four " banks in the south african market. the move into telecommunications was unprecedented at the time and in addition to normal banking products and services, fnb now offers telecommunications value added services. fnb connect is a supplier of data for south african adsl subscribers. fnb connect also offers voip services for its clients. it is one of the first south african voip suppliers to have developed a voip application for the iphone, windows mobile and symbian mobile phones plus a pc version for windows and linux and a web based digital phone.
fnb connect is an internet service provider which operates as a business unit within firstrand bank limited (“ frb ”). fnb is a division of one of frb and one of the " big four " banks in the south african market. the move into telecommunications was unprecedented at the time and in addition to normal banking products and services, fnb now offers telecommunications value added services. fnb connect is a supplier of data for south african adsl subscribers. fnb connect also offers voip services for its clients. it is one of the first south african voip suppliers to have developed a voip application for the iphone, windows mobile and symbian mobile phones plus a pc version for windows and linux and a web based digital phone.