content: <PAGE>
  
                                   UNITED STATES
                        SECURITIES AND EXCHANGE COMMISSION
                              Washington, D.C. 20549
  
                                     FORM 8-K
  
                                  CURRENT REPORT
  
      Pursuant to Section 13 OR 15(d) of The Securities Exchange Act of 1934
  
  
  Date of Report (Date of earliest event reported) February 21, 2001
                                                   ---------------------------
  
                             Kana Communications, Inc.
  ----------------------------------------------------------------------------
              (Exact name of registrant as specified in its charter)
  
           Delaware                        000-26287              77-0435679
  --------------------------------------------------------------------------------
  (State or other jurisdiction            (Commission            (IRS Employer
        of incorporation)                 File Number)         Identification No.)
  
              740 Bay Road, Redwood City, California                94063
  --------------------------------------------------------------------------------
             (Address of principal executive offices)             (Zip Code)
  
  Registrant's telephone number, including area code (650) 298-9282
                                                     -----------------------------
  
  --------------------------------------------------------------------------------
           (Former name or former address, if changed since last report)
  <PAGE>
  
  ITEM 5.  OTHER EVENTS.
  
            The Registrant's annual meeting of stockholders is now scheduled to be
  held on April 27, 2001 at 10:00 a.m., local time, at the offices of Brobeck,
  Phleger & Harrison LLP, at Two Embarcadero Place, 2200 Geng Road, Palo Alto,
  California 94303.  The record date for the meeting has been set as March 15,
  2001.
  
            In order to be considered for inclusion in the Registrant's proxy
  statement and form of proxy for the 2001 annual meeting of stockholders, any
  proposal by a stockholder must be received by the Registrant at its principal
  office at 740 Bay Road, Redwood City, California 94063, Attn: Franklin P. Huang,
  Vice President and General Counsel on or before March 9, 2001. In addition, any
  proposal for consideration at the 2001 annual meeting submitted by a stockholder
  outside the processes of Rule 14a-8 under the Securities Exchange Act of 1934
  will be considered untimely unless it is received by the Registrant at the above
  address on or before March 9, 2001.
  <PAGE>
  
                                    SIGNATURES
  
       Pursuant to the requirements of the Securities Exchange Act of 1934, the
  registrant has duly caused this report to be signed on its behalf by the
  undersigned hereunto duly authorized.
  
  
                                    KANA COMMUNICATIONS, INC.
  
  
  Date:  February 21, 2001          By: /s/ James C. Wood
                                        ---------------------------
  
                                    Name:  James C. Wood
                                    Title:  Chief Executive Officer, Chief
                                            Financial Officer
                                            and Chairman of the Board
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metadata_filer: {"company-data": {"conformed-name": "KANA COMMUNICATIONS INC", "cik": "0001089907", "assigned-sic": "7389", "irs-number": "770435679", "state-of-incorporation": "DE", "fiscal-year-end": "1231"}, "filing-values": {"form-type": "8-K", "act": "34", "file-number": "000-27163", "film-number": "1551415"}, "business-address": {"street1": "740 BAY RD", "city": "REDWOOD CITY", "state": "CA", "zip": "94063", "phone": "6503259850"}, "mail-address": {"street1": "740 BAY RD", "city": "REDWOOD CITY", "state": "CA", "zip": "94063"}}
text: UNITED STATES
                        SECURITIES AND EXCHANGE COMMISSION
                              Washington, D.C. 20549
  
                                     FORM 8-K
  
                                  CURRENT REPORT
  
      Pursuant to Section 13 OR 15(d) of The Securities Exchange Act of 1934
  
  Date of Report (Date of earliest event reported) February 21, 2001
                                                   ---------------------------
  
                             Kana Communications, Inc.
  ----------------------------------------------------------------------------
              (Exact name of registrant as specified in its charter)
  
           Delaware                        000-26287              77-0435679
  --------------------------------------------------------------------------------
  (State or other jurisdiction            (Commission            (IRS Employer
        of incorporation)                 File Number)         Identification No.)
  
              740 Bay Road, Redwood City, California                94063
  --------------------------------------------------------------------------------
             (Address of principal executive offices)             (Zip Code)
  
  Registrant's telephone number, including area code (650) 298-9282
                                                     -----------------------------
  
  --------------------------------------------------------------------------------
           (Former name or former address, if changed since last report)
  ITEM 5.  OTHER EVENTS.
  
            The Registrant's annual meeting of stockholders is now scheduled to be
  held on April 27, 2001 at 10:00 a.m., local time, at the offices of Brobeck,
  Phleger & Harrison LLP, at Two Embarcadero Place, 2200 Geng Road, Palo Alto,
  California 94303.  The record date for the meeting has been set as March 15,
  2001.
  
            In order to be considered for inclusion in the Registrant's proxy
  statement and form of proxy for the 2001 annual meeting of stockholders, any
  proposal by a stockholder must be received by the Registrant at its principal
  office at 740 Bay Road, Redwood City, California 94063, Attn: Franklin P. Huang,
  Vice President and General Counsel on or before March 9, 2001. In addition, any
  proposal for consideration at the 2001 annual meeting submitted by a stockholder
  outside the processes of Rule 14a-8 under the Securities Exchange Act of 1934
  will be considered untimely unless it is received by the Registrant at the above
  address on or before March 9, 2001.
  SIGNATURES
  
       Pursuant to the requirements of the Securities Exchange Act of 1934, the
  registrant has duly caused this report to be signed on its behalf by the
  undersigned hereunto duly authorized.
  
                                    KANA COMMUNICATIONS, INC.
  
  Date:  February 21, 2001          By: /s/ James C. Wood
                                        ---------------------------
  
                                    Name:  James C. Wood
                                    Title:  Chief Executive Officer, Chief
                                            Financial Officer
                                            and Chairman of the Board