old_contents: from django.conf import settings
  from django.utils.translation import ugettext_lazy as _
  
  
  # List of available status options
  STATUS_CHOICES = getattr(settings, 'TICKETS_STATUS_CHOICES', (
      (0, _("New")),
      (1, _("Feedback")),
      (3, _("In Progress")),
      (4, _("Resolved")),
      (5, _("Closed")),
      ))
  
  # List of statuses that define a ticket as finally closed
  CLOSED_STATUSES = getattr(settings, 'TICKETS_CLOSED_STATUSES', (4,5))
  
  
new_contents: from django.conf import settings
  from django.utils.translation import ugettext_lazy as _
  
  
  # List of available status options
  STATUS_CHOICES = getattr(settings, 'TICKETS_STATUS_CHOICES', (
      (0, _("New")),
      (1, _("Feedback")),
      (3, _("In Progress")),
      (4, _("Resolved")),
      (5, _("Closed")),
  ))
  
  # List of statuses that define a ticket as finally closed
  CLOSED_STATUSES = getattr(settings, 'TICKETS_CLOSED_STATUSES', (4,5))
  
  
subject: remove unnecessary indention from tickets settings