old_contents: from flask import request, make_response
  from . import main
  from datetime import datetime, timedelta
  import twilio.twiml
  
  SECRET_KEY = '7c\xf9\r\xa7\xea\xdc\xef\x96\xf7\x8c\xaf\xdeW!\x81jp\xf7[}%\xda2'  # noqa
  
  
  @main.route("/report_incident", methods=['GET', 'POST'])
  def handle_message():
      message = str(request.values.get('Body'))  # noqa
      twiml = twilio.twiml.Response()
      print twiml
  
      step = int(request.cookies.get('messagecount', 0))
  
      if step is 0 and "report" in message.lower():
          twiml.message("Which Agency Owns the Vehicle? A)SEPTA Bus, B)SEPTA CCT, C)SEPTA, D)PWD, E)PECO, F)Streets, G)Others")  # noqa
      if step is 1:
          twiml.message("What is the License Plate Number? (eg.MG-1234E)")
      elif step is 2:
          twiml.message("What is the Vehicle ID? (eg.105014)")
      elif step is 3:
          twiml.message("How many minutes has it been Idling for? (eg. 10)")
      elif step is 4:
          twiml.message("Please describe the situation (eg. The driver is sleeping)")  # noqa
      else:
          twiml.message("Thanks!")
      step += 1
      expires = datetime.utcnow() + timedelta(hours=4)
      expires_str = expires.strftime('%a, %d %b %Y %H:%M:%S GMT')
      response = make_response(str(twiml))
      response.set_cookie('messagecount', value=str(step), expires=expires_str)
      return response
  
new_contents: from flask import request, make_response
  from . import main
  from datetime import datetime, timedelta
  import twilio.twiml
  
  SECRET_KEY = '7c\xf9\r\xa7\xea\xdc\xef\x96\xf7\x8c\xaf\xdeW!\x81jp\xf7[}%\xda2'  # noqa
  
  
  @main.route("/report_incident", methods=['GET', 'POST'])
  def handle_message():
      message = str(request.values.get('Body'))  # noqa
      twiml = twilio.twiml.Response()
      print twiml
  
      step = int(request.cookies.get('messagecount', 0))
  
      if step is 0 and "report" in message.lower():
          twiml.message("Which Agency Owns the Vehicle? A)SEPTA Bus, B)SEPTA CCT, C)SEPTA, D)PWD, E)PECO, F)Streets, G)Others")  # noqa
      if step is 1:
          twiml.message("What is the License Plate Number? (eg.MG-1234E)")
      elif step is 2:
          twiml.message("What is the Vehicle ID? (eg.105014)")
      elif step is 3:
          twiml.message("How many minutes has it been Idling for? (eg. 10)")
      elif step is 4:
          twiml.message("Please describe the situation (eg. The driver is sleeping)")  # noqa
      else:
          twiml.message("Thanks!")
          step = -1
      step += 1
      expires = datetime.utcnow() + timedelta(hours=4)
      expires_str = expires.strftime('%a, %d %b %Y %H:%M:%S GMT')
      response = make_response(str(twiml))
      response.set_cookie('messagecount', value=str(step), expires=expires_str)
      return response
  
subject: Reset step on completion