This elevator is closed. In place of the entrance to the elevator on Rua do Carmo, there is now a Euronet ATM.
I've added access=no to https://osm.org/way/992539538, https://osm.org/way/1359102645, https://osm.org/way/1359102647, https://osm.org/way/1475311871
Does anyone know if this closure is just temporary or permanent?