Can you say, specifically, who they asked you to contact or what site you are using to place the reports?

Your reports are going to openstreetmap, a map created and maintained by volunteers. We make maps. We don't deal with potholes.

Chances are the organisation you are trying to report to is using our map to help find features. But the reports you are submitting are going to openstreetmap and not to the organisation that is displaying the map.

