"Employee says "there hasn't been one in a long time"."
The place has gone or never existed. A user of Organic Maps application has reported that the POI was visible on the map (see snapshot date below), but was not found on the ground.
OSM snapshot date: 2022-06-13T12:43:18Z
POI name: Postbank
POI types: amenity-atm wheelchair-yes
 #organicmaps