Can you give more details? From where are they routed down Ridgway Road?

In the database Ridgeway Road is open to access for all motor vehicles from Poplar's Farm Rd northwards for around 500m, to where it ends and gives onto a footpath. I've tried a few routes that might make use of Ridgeway Rd and all avoid it due to the footpath.

Sometimes routing engines misinterpret tags on roads - do you know which apps or satnavs are throwing up this issue?

If you can give more details of the error, someone can try to repeat it and fix it.