Daily Papers

In the digital age, the dynamics of customer service are evolving, driven by technological advancements and the integration of Large Language Models (LLMs). This research paper introduces a groundbreaking approach to automating customer service using LangChain, a custom LLM tailored for organizations. The paper explores the obsolescence of traditional customer support techniques, particularly Frequently Asked Questions (FAQs), and proposes a paradigm shift towards responsive, context-aware, and personalized customer interactions. The heart of this innovation lies in the fusion of open-source methodologies, web scraping, fine-tuning, and the seamless integration of LangChain into customer service platforms. This open-source state-of-the-art framework, presented as "Sahaay," demonstrates the ability to scale across industries and organizations, offering real-time support and query resolution. Key elements of this research encompass data collection via web scraping, the role of embeddings, the utilization of Google's Flan T5 XXL, Base and Small language models for knowledge retrieval, and the integration of the chatbot into customer service platforms. The results section provides insights into their performance and use cases, here particularly within an educational institution. This research heralds a new era in customer service, where technology is harnessed to create efficient, personalized, and responsive interactions. Sahaay, powered by LangChain, redefines the customer-company relationship, elevating customer retention, value extraction, and brand image. As organizations embrace LLMs, customer service becomes a dynamic and customer-centric ecosystem.

Automating the translation of natural language to first-order logic (FOL) is crucial for knowledge representation and formal methods, yet remains challenging. We present a systematic evaluation of fine-tuned LLMs for this task, comparing architectures (encoder-decoder vs. decoder-only) and training strategies. Using the MALLS and Willow datasets, we explore techniques like vocabulary extension, predicate conditioning, and multilingual training, introducing metrics for exact match, logical equivalence, and predicate alignment. Our fine-tuned Flan-T5-XXL achieves 70% accuracy with predicate lists, outperforming GPT-4o and even the DeepSeek-R1-0528 model with CoT reasoning ability as well as symbolic systems like ccg2lambda. Key findings show: (1) predicate availability boosts performance by 15-20%, (2) T5 models surpass larger decoder-only LLMs, and (3) models generalize to unseen logical arguments (FOLIO dataset) without specific training. While structural logic translation proves robust, predicate extraction emerges as the main bottleneck.

The impressive capabilities in Large Language Models (LLMs) provide a powerful approach to reimagine users' typing experience. This paper demonstrates Proofread, a novel Gboard feature powered by a server-side LLM in Gboard, enabling seamless sentence-level and paragraph-level corrections with a single tap. We describe the complete system in this paper, from data generation, metrics design to model tuning and deployment. To obtain models with sufficient quality, we implement a careful data synthetic pipeline tailored to online use cases, design multifaceted metrics, employ a two-stage tuning approach to acquire the dedicated LLM for the feature: the Supervised Fine Tuning (SFT) for foundational quality, followed by the Reinforcement Learning (RL) tuning approach for targeted refinement. Specifically, we find sequential tuning on Rewrite and proofread tasks yields the best quality in SFT stage, and propose global and direct rewards in the RL tuning stage to seek further improvement. Extensive experiments on a human-labeled golden set showed our tuned PaLM2-XS model achieved 85.56\% good ratio. We launched the feature to Pixel 8 devices by serving the model on TPU v5 in Google Cloud, with thousands of daily active users. Serving latency was significantly reduced by quantization, bucket inference, text segmentation, and speculative decoding. Our demo could be seen in https://youtu.be/4ZdcuiwFU7I{Youtube}.

We study the design decisions of publicly available instruction tuning methods, and break down the development of Flan 2022 (Chung et al., 2022). Through careful ablation studies on the Flan Collection of tasks and methods, we tease apart the effect of design decisions which enable Flan-T5 to outperform prior work by 3-17%+ across evaluation settings. We find task balancing and enrichment techniques are overlooked but critical to effective instruction tuning, and in particular, training with mixed prompt settings (zero-shot, few-shot, and chain-of-thought) actually yields stronger (2%+) performance in all settings. In further experiments, we show Flan-T5 requires less finetuning to converge higher and faster than T5 on single downstream tasks, motivating instruction-tuned models as more computationally-efficient starting checkpoints for new tasks. Finally, to accelerate research on instruction tuning, we make the Flan 2022 collection of datasets, templates, and methods publicly available at https://github.com/google-research/FLAN/tree/main/flan/v2.

The derivation of mathematical results in specialised fields using Large Language Models (LLMs) is an emerging research direction that can help identify models' limitations, and potentially support mathematical discovery. In this paper, we leverage a symbolic engine to generate derivations of equations at scale, and investigate the capabilities of LLMs when deriving goal equations from premises. Specifically, we employ in-context learning for GPT and fine-tune a range of T5 models to compare the robustness and generalisation of pre-training strategies to specialised models. Empirical results show that fine-tuned FLAN-T5-large (MathT5) outperforms GPT models on all static and out-of-distribution test sets in terms of absolute performance. However, an in-depth analysis reveals that the fine-tuned models are more sensitive to perturbations involving unseen symbols and (to a lesser extent) changes to equation structure. In addition, we analyse 1.7K equations and over 200 derivations to highlight common reasoning errors such as the inclusion of incorrect, irrelevant, and redundant equations, along with the tendency to skip derivation steps. Finally, we explore the suitability of existing metrics for evaluating mathematical derivations finding evidence that, while they capture general properties such as sensitivity to perturbations, they fail to highlight fine-grained reasoning errors and essential differences between models. Overall, this work demonstrates that training models on synthetic data can improve their mathematical capabilities beyond larger architectures.

Recently, Instruction fine-tuning has risen to prominence as a potential method for enhancing the zero-shot capabilities of Large Language Models (LLMs) on novel tasks. This technique has shown an exceptional ability to boost the performance of moderately sized LLMs, sometimes even reaching performance levels comparable to those of much larger model variants. The focus is on the robustness of instruction-tuned LLMs to seen and unseen tasks. We conducted an exploration of six models including Alpaca, Vicuna, WizardLM, and Traditional Task-oriented Models(Flan-T5-XL/XXL, T0++) using real-world relation extraction datasets as case studies. We carried out a comprehensive evaluation of these instruction-following LLMs which have been tuned based on open-domain instructions and task-oriented instructions. The main discussion is their performance and robustness towards instructions. We have observed that in most cases, the model's performance in dealing with unfamiliar instructions tends to worsen significantly, and the robustness of the model for RE instructions deteriorates compared to QA. Further, we discovered that up until a certain parameter size threshold (3B), the performance of the FLAN-T5 model improves as the parameter count increases. The robustness of different scales of FLAN-T5 models to RE instruction is worse than the robustness to QA instruction.

In this paper we investigate the use of decoder-based generative transformers for extracting sentiment towards the named entities in Russian news articles. We study sentiment analysis capabilities of instruction-tuned large language models (LLMs). We consider the dataset of RuSentNE-2023 in our study. The first group of experiments was aimed at the evaluation of zero-shot capabilities of LLMs with closed and open transparencies. The second covers the fine-tuning of Flan-T5 using the "chain-of-thought" (CoT) three-hop reasoning framework (THoR). We found that the results of the zero-shot approaches are similar to the results achieved by baseline fine-tuned encoder-based transformers (BERT-base). Reasoning capabilities of the fine-tuned Flan-T5 models with THoR achieve at least 5% increment with the base-size model compared to the results of the zero-shot experiment. The best results of sentiment analysis on RuSentNE-2023 were achieved by fine-tuned Flan-T5-xl, which surpassed the results of previous state-of-the-art transformer-based classifiers. Our CoT application framework is publicly available: https://github.com/nicolay-r/Reasoning-for-Sentiment-Analysis-Framework

The fashion retail business is centered around the capacity to comprehend products. Product attribution helps in comprehending products depending on the business process. Quality attribution improves the customer experience as they navigate through millions of products offered by a retail website. It leads to well-organized product catalogs. In the end, product attribution directly impacts the 'discovery experience' of the customer. Although large language models (LLMs) have shown remarkable capabilities in understanding multimodal data, their performance on fine-grained fashion attribute recognition remains under-explored. This paper presents a zero-shot evaluation of state-of-the-art LLMs that balance performance with speed and cost efficiency, mainly GPT-4o-mini and Gemini 2.0 Flash. We have used the dataset DeepFashion-MultiModal (https://github.com/yumingj/DeepFashion-MultiModal) to evaluate these models in the attribution tasks of fashion products. Our study evaluates these models across 18 categories of fashion attributes, offering insight into where these models excel. We only use images as the sole input for product information to create a constrained environment. Our analysis shows that Gemini 2.0 Flash demonstrates the strongest overall performance with a macro F1 score of 56.79% across all attributes, while GPT-4o-mini scored a macro F1 score of 43.28%. Through detailed error analysis, our findings provide practical insights for deploying these LLMs in production e-commerce product attribution-related tasks and highlight the need for domain-specific fine-tuning approaches. This work also lays the groundwork for future research in fashion AI and multimodal attribute extraction.

Existing pre-trained models are generally geared towards a particular class of problems. To date, there seems to be still no consensus on what the right architecture and pre-training setup should be. This paper presents a unified framework for pre-training models that are universally effective across datasets and setups. We begin by disentangling architectural archetypes with pre-training objectives -- two concepts that are commonly conflated. Next, we present a generalized & unified perspective for self-supervision in NLP and show how different pre-training objectives can be cast as one another and how interpolating between different objectives can be effective. We then propose Mixture-of-Denoisers (MoD), a pre-training objective that combines diverse pre-training paradigms together. We furthermore introduce a notion of mode switching, wherein downstream fine-tuning is associated with specific pre-training schemes. We conduct extensive ablative experiments to compare multiple pre-training objectives and find that our method pushes the Pareto-frontier by outperforming T5 & GPT-like models across multiple diverse setups. By scaling our model up to 20B parameters, we achieve SOTA performance on 50 well-established supervised finetuning based NLP tasks. Our model also achieve strong results at in-context learning, outperforming 175B GPT-3 on zero-shot SuperGLUE and tripling the performance of T5-XXL on one-shot summarization. On 0-shot MMLU, UL2 20B outperforms T0 and T5 models. UL2 20B also works well with chain-of-thought prompting and reasoning, making it an appealing choice for research into reasoning at a small to medium scale of 20B parameters. Finally, we apply FLAN instruction tuning to the UL2 20B model, achieving MMLU and Big-Bench scores competitive to FLAN-PaLM 62B. We release Flax-based T5X checkpoints for the UL2 20B & Flan-UL2 20B.

Finetuning language models on a collection of datasets phrased as instructions has been shown to improve model performance and generalization to unseen tasks. In this paper we explore instruction finetuning with a particular focus on (1) scaling the number of tasks, (2) scaling the model size, and (3) finetuning on chain-of-thought data. We find that instruction finetuning with the above aspects dramatically improves performance on a variety of model classes (PaLM, T5, U-PaLM), prompting setups (zero-shot, few-shot, CoT), and evaluation benchmarks (MMLU, BBH, TyDiQA, MGSM, open-ended generation). For instance, Flan-PaLM 540B instruction-finetuned on 1.8K tasks outperforms PALM 540B by a large margin (+9.4% on average). Flan-PaLM 540B achieves state-of-the-art performance on several benchmarks, such as 75.2% on five-shot MMLU. We also publicly release Flan-T5 checkpoints, which achieve strong few-shot performance even compared to much larger models, such as PaLM 62B. Overall, instruction finetuning is a general method for improving the performance and usability of pretrained language models.

Domain-specific text classification faces the challenge of scarce labeled data due to the high cost of manual labeling. Prompt-learning, known for its efficiency in few-shot scenarios, is proposed as an alternative to traditional fine-tuning methods. And besides, although large language models (LLMs) have gained prominence, small language models (SLMs, with under 1B parameters) offer significant customizability, adaptability, and cost-effectiveness for domain-specific tasks, given industry constraints. In this study, we investigate the potential of SLMs combined with prompt-learning paradigm for domain-specific text classification, specifically within customer-agent interactions in retail. Our evaluations show that, in few-shot settings when prompt-based model fine-tuning is possible, T5-base, a typical SLM with 220M parameters, achieve approximately 75% accuracy with limited labeled data (up to 15% of full data), which shows great potentials of SLMs with prompt-learning. Based on this, We further validate the effectiveness of active few-shot sampling and the ensemble strategy in the prompt-learning pipeline that contribute to a remarkable performance gain. Besides, in zero-shot settings with a fixed model, we underscore a pivotal observation that, although the GPT-3.5-turbo equipped with around 154B parameters garners an accuracy of 55.16%, the power of well designed prompts becomes evident when the FLAN-T5-large, a model with a mere 0.5% of GPT-3.5-turbo's parameters, achieves an accuracy exceeding 31% with the optimized prompt, a leap from its sub-18% performance with an unoptimized one. Our findings underscore the promise of prompt-learning in classification tasks with SLMs, emphasizing the benefits of active few-shot sampling, and ensemble strategies in few-shot settings, and the importance of prompt engineering in zero-shot settings.