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a suite of tools that provides agents, case managers, help desk professionals, and managers quick access to what they need to help answer customer questions and resolve customer problems.
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The sequence of steps required to approve an invoice.
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Guidelines that determine how work items are assigned.
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# Assignment rules
Guidelines t... |
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An application that automatically assigns work items to agents based on their availability, capacity, and skills to resolve invoice cases within Accounts Payable Operations.
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title: Advanced work assignment for Accounts Payable Operations
description: An application that automatically assigns work items to agents based
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The process of collecting and digitizing invoice data.
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# Data capture
The process of colle... |
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Measures to protect sensitive information within the system.
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# Data security
Measures to ... |
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ServiceNow® AI-powered tool for extracting data from invoices.
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# Document int... |
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Enterprise resource planning (ERP) systems used for managing business processes.
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The process of verifying and authorizing an invoice for payment.
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# Invoice approval
Th... |
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The process of receiving and entering invoices into the system.
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# Invoice ingestion
T... |
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# Invoice processing
Th... |
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A document issued by a buyer to a seller, detailing the items or services to be purchased.
| ---
title: Purchase order
description: A document issued by a buyer to a seller, detailing the items or services
to be purchased.
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The process of managing relationships and transactions with suppliers.
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A limit that is set on invoices to determine acceptable variances before they require further review.
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"title": "Ac... | # virtual agent
An AI-driven assistant for handling common requests and inquiries.
| ---
title: virtual agent
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# virtual agent
An AI-... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/reuse/glossary/W/gloss-work-item-queue-apo.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/reuse/glossary/W/gloss-work-item-queue-apo.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | reuse/glossary/W/gloss-work-item-queue-apo.html | zurich | Work item queue | A storage area for work items waiting to be assigned to agents. | [] | [
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"Accounts Payable Operations",
"Accounts Payable Operations reference",
"Approval Plan form",
"Accounts Payable Operations glossary",
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A storage area for work items waiting to be assigned to agents.
| ---
title: Work item queue
description: A storage area for work items waiting to be assigned to agents.
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# Work item queue
A sto... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-media-technology/page/product/industry-products/concept/telecom-media-tech-landing.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-media-technology/page/product/industry-products/concept/telecom-media-tech-landing.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-media-technology | product/industry-products/concept/telecom-media-tech-landing.html | zurich | Telecommunications, Media, and Technology (TMT) | The ServiceNow® Telecommunications, Media, and Technology (TMT) product suite brings together customer care, operations, order management, and partner ecosystems so that service providers can scale their business to capitalize on the fast-growing “everything-as-a-service" opportunity. | [] | [] | <article class="hascomments" data-page="bundle:zurich-telecom-media-technology/enus/product/industry-products/concept/telecom-media-tech-landing.html" id="bundle:zurich-telecom-media-technology/enus/product/industry-products/concept/telecom-media-tech-landing.html"><body id="telecom-media-tech-landing"><main role="main... | {
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"breadcrumbs_html": "<a href=\"https://servicenow-be-prod.servicenow.com/bundle/zurich-telecom-media-technology\">Zurich Telecommunications, Media, and Technology</a>\n<sp... | # Telecommunications, Media, and Technology (TMT)
The ServiceNow® Telecommunications, Media, and Technology (TMT) product suite brings together customer care, operations, order management, and partner ecosystems so that service providers can scale their business to
capitalize on the fast-growing “everything-as-a-servi... | ---
title: Telecommunications, Media, and Technology (TMT)
description: "The ServiceNow\xAE Telecommunications, Media, and Technology (TMT) product\
\ suite brings together customer care, operations, order management, and partner\
\ ecosystems so that service providers can scale their business to capitalize on\
\... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-media-technology/page/product/tmt-field-service-management/concept/managing-work-order-telecommunication-service.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-media-technology/page/product/tmt-field-service-management/concept/managing-work-order-telecommunication-service.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-media-technology | product/tmt-field-service-management/concept/managing-work-order-telecommunication-service.html | zurich | Managing work orders for telecommunication services | Manage the work orders for the field services to support the installation, activation, and site assessments that are needed for connectivity services. | [] | [
"Telecommunications, Media, and Technology (TMT)",
"Field Service Management for Telecommunications"
] | <article class="hascomments" data-page="bundle:zurich-telecom-media-technology/enus/product/tmt-field-service-management/concept/managing-work-order-telecommunication-service.html" id="bundle:zurich-telecom-media-technology/enus/product/tmt-field-service-management/concept/managing-work-order-telecommunication-service.... | {
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... | # Managing work orders for telecommunication services
Manage the work orders for the field services to support the installation, activation, and site assessments that are needed for connectivity services.
With the use of the ServiceNow® Telecommunication Open API `(com.sn_tmf_api)` application, you create and manage ... | ---
title: Managing work orders for telecommunication services
description: Manage the work orders for the field services to support the installation,
activation, and site assessments that are needed for connectivity services.
keywords: []
breadcrumbs:
- Telecommunications, Media, and Technology (TMT)
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https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-media-technology/page/product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-operations-management.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-media-technology/page/product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-operations-management.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-media-technology | product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-operations-management.html | zurich | Telecommunications Service Operations Management | Learn how Telecommunications Service Operations Management (TSOM) empowers communication service providers (CSPs) to proactively monitor, analyze, and resolve network and service issues before they impact customers. Built on the ServiceNow AI Platform, TSOM delivers a unified operations view across distributed, | [] | [
"Telecommunications, Media, and Technology (TMT)"
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Learn how Telecommunications Service Operations Management (TSOM) empowers communication service providers (CSPs) to proactively monitor, analyze, and resolve network and service issues before they impact customers. Built on the ServiceNow AI Platform, TSOM delivers a... | ---
title: Telecommunications Service Operations Management
description: Learn how Telecommunications Service Operations Management (TSOM) empowers
communication service providers (CSPs) to proactively monitor, analyze, and resolve
network and service issues before they impact customers. Built on the ServiceNow
A... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/configuring-service-graph-connector-nokia-altiplano.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/configuring-service-graph-connector-nokia-altiplano.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/concept/configuring-service-graph-connector-nokia-altiplano.html | zurich | Configuring Nokia Altiplano service graph connector | Configure the Nokia Altiplano service graph connector to import physical and logical inventory data from the Nokia Altiplano Access Network SDN Controller into your ServiceNow Configuration Management Database (CMDB). | [] | [
"Telecommunications Service Operations Management",
"Configuring Telecommunications Service Operations Management",
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"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Configuring Nokia Altiplano service graph connector
Configure the Nokia Altiplano service graph connector to import physical and logical inventory data from the Nokia Altiplano Access Network SDN Controller into your ServiceNow Configuration Management Database
(CMDB).
This integration uses REST APIs (via a MID Ser... | ---
title: Configuring Nokia Altiplano service graph connector
description: Configure the Nokia Altiplano service graph connector to import physical
and logical inventory data from the Nokia Altiplano Access Network SDN Controller
into your ServiceNow Configuration Management Database (CMDB).
keywords: []
breadcrum... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/configuring-telecommunications-api-notifications.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/configuring-telecommunications-api-notifications.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/concept/configuring-telecommunications-api-notifications.html | zurich | Configuring Telecommunications API notifications | Configure the Telecommunications API notification in the ServiceNow instance. | [] | [
"Telecommunications Service Operations Management",
"Configuring Telecommunications Service Operations Management"
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"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Configuring Telecommunications API notifications
Configure the Telecommunications API notification in the ServiceNow instance.
## Modeling the Telecommunications API notification workflow
The following steps help to configure the Telecommunications API notification in the ServiceNow instance.
1. Create a topic: Y... | ---
title: Configuring Telecommunications API notifications
description: Configure the Telecommunications API notification in the ServiceNow instance.
keywords: []
breadcrumbs:
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# Configuring Telecommun... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/configuring-the-telco-generic-schema-etl.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/configuring-the-telco-generic-schema-etl.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/concept/configuring-the-telco-generic-schema-etl.html | zurich | Configuring the Telecom Discovery Builder framework ETL in a connector | Leverage the prebuilt Telecom Discovery Builder framework ETL by duplicating it into your connector scope, assigning the appropriate data source, and deploying it as part of a new service graph connector. | [] | [
"Telecommunications Service Operations Management",
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"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Configuring the Telecom Discovery Builder framework ETL in a connector
Leverage the prebuilt Telecom Discovery Builder framework ETL by duplicating it into your connector scope, assigning the appropriate data source, and deploying it as part of a new service graph connector.
The Telecom Discovery Builder framework ... | ---
title: Configuring the Telecom Discovery Builder framework ETL in a connector
description: Leverage the prebuilt Telecom Discovery Builder framework ETL by duplicating
it into your connector scope, assigning the appropriate data source, and deploying
it as part of a new service graph connector.
keywords: []
bre... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/configuring-tsom.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/configuring-tsom.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/concept/configuring-tsom.html | zurich | Configuring Telecommunications Service Operations Management | Configure Telecommunications Service Operations Management (TSOM) to enable real-time event ingestion, correlation, and automated remediation by integrating with external network monitoring and discovery systems. | [] | [
"Telecommunications Service Operations Management"
] | <article class="hascomments" data-page="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/concept/configuring-tsom.html" id="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/concept/configuring-tsom.html"><body id="configuring-tsom"><main role="main"><art... | {
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"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Configuring Telecommunications Service Operations Management
Configure Telecommunications Service Operations Management (TSOM) to enable real-time event ingestion, correlation, and automated remediation by integrating with external network monitoring and discovery systems.
Set up TSOM to enable end-to-end telecom s... | ---
title: Configuring Telecommunications Service Operations Management
description: Configure Telecommunications Service Operations Management (TSOM) to
enable real-time event ingestion, correlation, and automated remediation by integrating
with external network monitoring and discovery systems.
keywords: []
bread... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/data-mapping.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/data-mapping.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/concept/data-mapping.html | zurich | Mapping Nokia Altiplano CIs and Relationships in CMDB | Use the Service Graph Connector for Nokia Altiplano to map discovered physical and logical network resources to telecom-aligned Configuration Item (CI) classes in the CMDB. The connector supports consistent service modeling, visibility into chassis-level components, and automation of logical and | [] | [
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"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Mapping Nokia Altiplano CIs and Relationships in CMDB
Use the Service Graph Connector for Nokia Altiplano to map discovered physical and logical network resources to telecom-aligned Configuration Item (CI) classes in the CMDB. The connector supports consistent service modeling,
visibility into chassis-level componen... | ---
title: Mapping Nokia Altiplano CIs and Relationships in CMDB
description: Use the Service Graph Connector for Nokia Altiplano to map discovered
physical and logical network resources to telecom-aligned Configuration Item (CI)
classes in the CMDB. The connector supports consistent service modeling, visibility
... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/discrepancy-identification-types-of-discrepancies.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/discrepancy-identification-types-of-discrepancies.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/concept/discrepancy-identification-types-of-discrepancies.html | zurich | Discrepancy identification – types of discrepancies | The Telecom Discrepancy Identification and Reconciliation capability identifies and classifies mismatches between the network state (as discovered through TSOM Discovery or Service Graph Connectors) and the inventory data stored in the CMDB or TNI. | [] | [
"Telecommunications Service Operations Management",
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"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Discrepancy identification – types of discrepancies
The Telecom Discrepancy Identification and Reconciliation capability identifies and classifies mismatches between the network state (as discovered through TSOM Discovery or Service Graph Connectors) and the inventory data
stored in the CMDB or TNI.
Discrepancy ide... | ---
title: "Discrepancy identification \u2013 types of discrepancies"
description: The Telecom Discrepancy Identification and Reconciliation capability
identifies and classifies mismatches between the network state (as discovered through
TSOM Discovery or Service Graph Connectors) and the inventory data stored in t... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/exploring-telecom-discovery.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/exploring-telecom-discovery.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/concept/exploring-telecom-discovery.html | zurich | Telecom Discovery | ServiceNow AI Platform Telecom Discovery helps you gain comprehensive visibility into your telecom network infrastructure by extending the capabilities of ITOM Visibility to support telecom-specific use cases. | [] | [
"Telecommunications Service Operations Management",
"Exploring Telecommunications Service Operations Management",
"Telecom Visibility"
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"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Telecom Discovery
ServiceNow AI Platform Telecom Discovery helps you gain comprehensive visibility into your telecom network infrastructure by extending the capabilities of ITOM Visibility to support telecom-specific use cases.
Built for communication service providers (CSPs), this solution enables the discovery an... | ---
title: Telecom Discovery
description: ServiceNow AI Platform Telecom Discovery helps you gain comprehensive
visibility into your telecom network infrastructure by extending the capabilities
of ITOM Visibility to support telecom-specific use cases.
keywords: []
breadcrumbs:
- Telecommunications Service Operation... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/exploring-telecom-reconciliation.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/exploring-telecom-reconciliation.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/concept/exploring-telecom-reconciliation.html | zurich | Telecom Discrepancy Identification and Reconciliation | Use the Telecom Discrepancy Identification and Reconciliation capability to keep your CMDB or Telecommunications Network Inventory (TNI) in sync with your live telecom network. By continuously auditing and comparing discovered data with inventory records, this solution helps you detect, classify, | [] | [
"Telecommunications Service Operations Management",
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"Telecom Visibility"
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"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Telecom Discrepancy Identification and Reconciliation
Use the Telecom Discrepancy Identification and Reconciliation capability to keep your CMDB or Telecommunications Network Inventory (TNI) in sync with your live telecom network. By continuously auditing and comparing discovered
data with inventory records, this so... | ---
title: Telecom Discrepancy Identification and Reconciliation
description: Use the Telecom Discrepancy Identification and Reconciliation capability
to keep your CMDB or Telecommunications Network Inventory (TNI) in sync with your
live telecom network. By continuously auditing and comparing discovered data with
... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/exploring-the-telco-generic-schema-etl-framework.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/exploring-the-telco-generic-schema-etl-framework.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/concept/exploring-the-telco-generic-schema-etl-framework.html | zurich | Telecom Discovery Builder framework | The Telecom Discovery Builder framework ETL (Extract, Transform, Load) is a reusable and schema-aligned component delivered with the Telecom Service Operations Management (TSOM) Core application. It provides a consistent and extensible method for ingesting telecom inventory data into the ServiceNow | [] | [
"Telecommunications Service Operations Management",
"Exploring Telecommunications Service Operations Management",
"Telecom Visibility",
"Telecom Discovery"
] | <article class="hascomments" data-page="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/concept/exploring-the-telco-generic-schema-etl-framework.html" id="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/concept/exploring-the-telco-generic-schema-etl-fr... | {
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"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Telecom Discovery Builder framework
The Telecom Discovery Builder framework ETL (Extract, Transform, Load) is a reusable and schema-aligned component delivered with the Telecom Service Operations Management (TSOM) Core application. It provides a consistent and
extensible method for ingesting telecom inventory data i... | ---
title: Telecom Discovery Builder framework
description: The Telecom Discovery Builder framework ETL (Extract, Transform, Load)
is a reusable and schema-aligned component delivered with the Telecom Service Operations
Management (TSOM) Core application. It provides a consistent and extensible method
for ingesti... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/exploring-tsom.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/exploring-tsom.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/concept/exploring-tsom.html | zurich | Exploring Telecommunications Service Operations Management | Learn how Telecommunications Service Operations Management (TSOM) empowers communication service providers (CSPs) proactively monitor, analyze, and resolve network and service issues before they impact customers. Built on the ServiceNow AI Platform, TSOM delivers a unified operations view across distributed, multi-doma... | [] | [
"Telecommunications Service Operations Management"
] | <article class="hascomments" data-page="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/concept/exploring-tsom.html" id="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/concept/exploring-tsom.html"><body id="exploring-tsom"><main role="main"><article r... | {
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"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Exploring Telecommunications Service Operations Management
Learn how Telecommunications Service Operations Management (TSOM) empowers communication service providers (CSPs) proactively monitor, analyze, and resolve network and service issues before they impact customers. Built on the ServiceNow AI Platform, TSOM del... | ---
title: Exploring Telecommunications Service Operations Management
description: Learn how Telecommunications Service Operations Management (TSOM) empowers
communication service providers (CSPs) proactively monitor, analyze, and resolve
network and service issues before they impact customers. Built on the Service... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/overview-of-standardized-json-common-data-set.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/overview-of-standardized-json-common-data-set.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/concept/overview-of-standardized-json-common-data-set.html | zurich | Standardized JSON common data set to support all service graph connectors | Use the TSOM architecture to support standardized Service Graph Connectors using a unified schema and reusable ETL logic. This reduces onboarding time for new connectors and simplifies integration with CMDB. | [] | [
"Telecommunications Service Operations Management",
"Configuring Telecommunications Service Operations Management",
"Set up Telecom Visibility",
"Configuring the Telecom Discovery Builder framework ETL in a connector"
] | <article class="hascomments" data-page="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/concept/overview-of-standardized-json-common-data-set.html" id="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/concept/overview-of-standardized-json-common-data-se... | {
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"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Standardized JSON common data set to support all service graph connectors
Use the TSOM architecture to support standardized Service Graph Connectors using a unified schema and reusable ETL logic. This reduces onboarding time for new connectors and simplifies integration with CMDB.
## 1. Define the common JSON Schem... | ---
title: Standardized JSON common data set to support all service graph connectors
description: Use the TSOM architecture to support standardized Service Graph Connectors
using a unified schema and reusable ETL logic. This reduces onboarding time for
new connectors and simplifies integration with CMDB.
keywords: ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/service-graph-connector-for-nokia-altiplano.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/service-graph-connector-for-nokia-altiplano.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/concept/service-graph-connector-for-nokia-altiplano.html | zurich | Telecom Discovery via Nokia Altiplano | The Service Graph Connector for Nokia Altiplano offers a telecom-aware integration that brings real-time network inventory from the Nokia Altiplano Access Network SDN Controller into your ServiceNow CMDB. | [] | [
"Telecommunications Service Operations Management",
"Exploring Telecommunications Service Operations Management",
"Telecom Visibility",
"Telecom Discovery",
"Indirect Discovery using Service Graph Connectors"
] | <article class="hascomments" data-page="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/concept/service-graph-connector-for-nokia-altiplano.html" id="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/concept/service-graph-connector-for-nokia-altiplano.ht... | {
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"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Telecom Discovery via Nokia Altiplano
The Service Graph Connector for Nokia Altiplano offers a telecom-aware integration that brings real-time network inventory from the Nokia Altiplano Access Network SDN Controller into your ServiceNow CMDB.
Designed for service providers and telecom enterprises, this connector en... | ---
title: Telecom Discovery via Nokia Altiplano
description: The Service Graph Connector for Nokia Altiplano offers a telecom-aware
integration that brings real-time network inventory from the Nokia Altiplano Access
Network SDN Controller into your ServiceNow CMDB.
keywords: []
breadcrumbs:
- Telecommunications Se... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/system-properties-affecting-telecom-discrepancy-identification-reconciliation.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/system-properties-affecting-telecom-discrepancy-identification-reconciliation.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/concept/system-properties-affecting-telecom-discrepancy-identification-reconciliation.html | zurich | System components installed with Telecom Discrepancy Identification & Reconciliation | The system properties are part of the TSOM Visibility plugin (sn_tsom_core) and control the Telecom Discrepancy Identification & Reconciliation log (TSOM CMDB Audit). The TSOM Visibility plugin serves as an enabler for the TSOM Visibility applications, containing logic that is | [] | [
"Telecommunications Service Operations Management",
"Telecommunications Service Operations Management reference"
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"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # System components installed with Telecom Discrepancy Identification & Reconciliation
The system properties are part of the TSOM Visibility plugin (sn\_tsom\_core) and control the Telecom Discrepancy Identification & Reconciliation log (TSOM CMDB Audit). The TSOM Visibility plugin serves as an enabler for the
TSOM Vi... | ---
title: System components installed with Telecom Discrepancy Identification & Reconciliation
description: The system properties are part of the TSOM Visibility plugin (sn_tsom_core)
and control the Telecom Discrepancy Identification & Reconciliation log (TSOM CMDB
Audit). The TSOM Visibility plugin serves as an ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/telecom-cisco7613-router-pattern.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/telecom-cisco7613-router-pattern.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/concept/telecom-cisco7613-router-pattern.html | zurich | Telecom Cisco 7613 Router Pattern | The ServiceNow® Telecom Discovery application uses the Telecom Cisco 7613 Router discovery pattern to find SNMP-based Cisco 7613 in the network. Discovering some of these resources requires updating the Telecommunications Discovery Patterns (TSOM Patterns) from the ServiceNow® Store. | [] | [
"Telecommunications Service Operations Management",
"Exploring Telecommunications Service Operations Management",
"Telecom Visibility",
"Telecom Discovery",
"Direct Discovery using Discovery Patterns"
] | <article class="hascomments" data-page="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/concept/telecom-cisco7613-router-pattern.html" id="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/concept/telecom-cisco7613-router-pattern.html"><body><main role="... | {
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"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Telecom Cisco 7613 Router Pattern
The ServiceNow® Telecom Discovery application uses the Telecom Cisco 7613 Router discovery pattern to find SNMP-based Cisco 7613 in the network. Discovering some of these resources requires updating the Telecommunications
Discovery Patterns (TSOM Patterns) from the ServiceNow® Store... | ---
title: Telecom Cisco 7613 Router Pattern
description: "The ServiceNow\xAE Telecom Discovery application uses the Telecom Cisco\
\ 7613 Router discovery pattern to find SNMP-based Cisco 7613 in the network. Discovering\
\ some of these resources requires updating the Telecommunications Discovery Patterns\
\ (T... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/telecom-discovery-using-service-graph-connector.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/telecom-discovery-using-service-graph-connector.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/concept/telecom-discovery-using-service-graph-connector.html | zurich | Indirect Discovery using Service Graph Connectors | ServiceNow Telecom Discovery using Service Graph Connectors (SGCs) enables you to seamlessly integrate network infrastructure data from external management systems—such as EMS, NMS, and SDN Controllers—into the Configuration Management Database (CMDB). | [] | [
"Telecommunications Service Operations Management",
"Exploring Telecommunications Service Operations Management",
"Telecom Visibility",
"Telecom Discovery"
] | <article class="hascomments" data-page="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/concept/telecom-discovery-using-service-graph-connector.html" id="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/concept/telecom-discovery-using-service-graph-conn... | {
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"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Indirect Discovery using Service Graph Connectors
ServiceNow Telecom Discovery using Service Graph Connectors (SGCs) enables you to seamlessly integrate network infrastructure data from external management systems—such as EMS, NMS, and SDN Controllers—into the Configuration
Management Database (CMDB).
This approach... | ---
title: Indirect Discovery using Service Graph Connectors
description: "ServiceNow Telecom Discovery using Service Graph Connectors (SGCs) enables\
\ you to seamlessly integrate network infrastructure data from external management\
\ systems\u2014such as EMS, NMS, and SDN Controllers\u2014into the Configuration\... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/telecom-discovery-using-telecommunication-discovery-pattern.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/telecom-discovery-using-telecommunication-discovery-pattern.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/concept/telecom-discovery-using-telecommunication-discovery-pattern.html | zurich | Direct Discovery using Discovery Patterns | The Telecommunications Discovery Patterns plugin (also known as TSOM Patterns) extends ServiceNow AI Platform Telecom Discovery to support direct discovery of standalone network elements—such as routers and switches—without relying on traditional network management systems. These patterns enable Communication Service P... | [] | [
"Telecommunications Service Operations Management",
"Exploring Telecommunications Service Operations Management",
"Telecom Visibility",
"Telecom Discovery"
] | <article class="hascomments" data-page="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/concept/telecom-discovery-using-telecommunication-discovery-pattern.html" id="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/concept/telecom-discovery-using-teleco... | {
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"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Direct Discovery using Discovery Patterns
The Telecommunications Discovery Patterns plugin (also known as TSOM Patterns) extends ServiceNow AI Platform Telecom Discovery to support direct discovery of standalone network elements—such as routers and switches—without relying on traditional network management systems. ... | ---
title: Direct Discovery using Discovery Patterns
description: "The Telecommunications Discovery Patterns plugin (also known as TSOM\
\ Patterns) extends ServiceNow AI Platform Telecom Discovery to support direct discovery\
\ of standalone network elements\u2014such as routers and switches\u2014without\
\ rely... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/telecommunications-api-notification.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/telecommunications-api-notification.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/concept/telecommunications-api-notification.html | zurich | External event management via Telecommunications API notifications | Use the Telecommunications API notification to receive the external events that occurring in the customer network system so that you can promptly respond to them in the ServiceNow. | [] | [
"Telecommunications Service Operations Management",
"Exploring Telecommunications Service Operations Management"
] | <article class="hascomments" data-page="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/concept/telecommunications-api-notification.html" id="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/concept/telecommunications-api-notification.html"><body id="te... | {
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"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # External event management via Telecommunications API notifications
Use the Telecommunications API notification to receive the external events that occurring in the customer network system so that you can promptly respond to them in the ServiceNow.
## Introduction to Telecommunications API notification
Telecommunic... | ---
title: External event management via Telecommunications API notifications
description: Use the Telecommunications API notification to receive the external events
that occurring in the customer network system so that you can promptly respond to
them in the ServiceNow.
keywords: []
breadcrumbs:
- Telecommunicatio... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/tsom-visibility-vs--itom-visibility.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/tsom-visibility-vs--itom-visibility.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/concept/tsom-visibility-vs--itom-visibility.html | zurich | Telecom Visibility vs. ITOM Visibility | As telecom networks evolve and become more hybrid and complex, visibility into infrastructure is more critical than ever. To meet the unique needs of different environments, ServiceNow AI Platform offers two purpose-built visibility solutions: ITOM Visibility and Telecom Visibility. | [] | [
"Telecommunications Service Operations Management",
"Exploring Telecommunications Service Operations Management",
"Telecom Visibility"
] | <article class="hascomments" data-page="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/concept/tsom-visibility-vs--itom-visibility.html" id="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/concept/tsom-visibility-vs--itom-visibility.html"><body id="ts... | {
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"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Telecom Visibility vs. ITOM Visibility
As telecom networks evolve and become more hybrid and complex, visibility into infrastructure is more critical than ever. To meet the unique needs of different environments, ServiceNow AI Platform offers two purpose-built visibility solutions: ITOM Visibility and Telecom Visibi... | ---
title: Telecom Visibility vs. ITOM Visibility
description: 'As telecom networks evolve and become more hybrid and complex, visibility
into infrastructure is more critical than ever. To meet the unique needs of different
environments, ServiceNow AI Platform offers two purpose-built visibility solutions:
ITOM V... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/tsom-visibility.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/tsom-visibility.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/concept/tsom-visibility.html | zurich | Telecom Visibility | Telecom Visibility extends the discovery and reconciliation capabilities of ITOM Visibility to meet the specific needs of telecom service providers. It enables accurate, telecom-aware network inventory by discovering real-time network data, reconciling mismatches, and maintaining a consistent telecom model in | [] | [
"Telecommunications Service Operations Management",
"Exploring Telecommunications Service Operations Management"
] | <article class="hascomments" data-page="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/concept/tsom-visibility.html" id="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/concept/tsom-visibility.html"><body id="tsom-visibility"><main role="main"><articl... | {
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"title": "Telecommunications Service Operations Management",
"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Telecom Visibility
Telecom Visibility extends the discovery and reconciliation capabilities of ITOM Visibility to meet the specific needs of telecom service providers. It enables accurate, telecom-aware network inventory by discovering real-time
network data, reconciling mismatches, and maintaining a consistent tele... | ---
title: Telecom Visibility
description: Telecom Visibility extends the discovery and reconciliation capabilities
of ITOM Visibility to meet the specific needs of telecom service providers. It enables
accurate, telecom-aware network inventory by discovering real-time network data,
reconciling mismatches, and ma... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/using-telecom-discovery-patterns.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/using-telecom-discovery-patterns.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/concept/using-telecom-discovery-patterns.html | zurich | Using Telecom Discovery patterns | Use Telecom Discovery patterns to identify and classify network functions (xNFs) from vendor devices such as routers, Cisco, and Juniper. Leverage pattern-based discovery to map telecom resources into the CMDB. | [] | [
"Telecommunications Service Operations Management",
"Using Telecommunications Service Operations Management"
] | <article class="hascomments" data-page="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/concept/using-telecom-discovery-patterns.html" id="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/concept/using-telecom-discovery-patterns.html"><body id="using-te... | {
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"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Using Telecom Discovery patterns
Use Telecom Discovery patterns to identify and classify network functions (xNFs) from vendor devices such as routers, Cisco, and Juniper. Leverage pattern-based discovery to map telecom resources into the CMDB.
| ---
title: Using Telecom Discovery patterns
description: Use Telecom Discovery patterns to identify and classify network functions
(xNFs) from vendor devices such as routers, Cisco, and Juniper. Leverage pattern-based
discovery to map telecom resources into the CMDB.
keywords: []
breadcrumbs:
- Telecommunications S... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/using-tsom.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/using-tsom.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/concept/using-tsom.html | zurich | Using Telecommunications Service Operations Management | Leverage Telecommunications Service Operations Management (TSOM) to proactively monitor telecom services, validate data integrity, and reconcile discrepancies across network inventory and discovery sources. TSOM enables operations teams to maintain an accurate telecom-aware CMDB and act on real-time network insights. | [] | [
"Telecommunications Service Operations Management"
] | <article class="hascomments" data-page="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/concept/using-tsom.html" id="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/concept/using-tsom.html"><body id="using-tsom"><main role="main"><article role="article... | {
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"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Using Telecommunications Service Operations Management
Leverage Telecommunications Service Operations Management (TSOM) to proactively monitor telecom services, validate data integrity, and reconcile discrepancies across network inventory and discovery sources. TSOM enables operations teams to maintain an
accurate t... | ---
title: Using Telecommunications Service Operations Management
description: Leverage Telecommunications Service Operations Management (TSOM) to proactively
monitor telecom services, validate data integrity, and reconcile discrepancies across
network inventory and discovery sources. TSOM enables operations teams ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/validating-json-payloads-using-tsom-schema-validator.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/concept/validating-json-payloads-using-tsom-schema-validator.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/concept/validating-json-payloads-using-tsom-schema-validator.html | zurich | Validating JSON payloads using TSOM Schema Validator | Use the TsomSchemaValidator utility class to validate JSON payloads against TSOM schemas before importing data. This helps identify errors early, reduce ETL failures, and confirm data quality. | [] | [
"Telecommunications Service Operations Management",
"Using Telecommunications Service Operations Management"
] | <article class="hascomments" data-page="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/concept/validating-json-payloads-using-tsom-schema-validator.html" id="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/concept/validating-json-payloads-using-tsom-s... | {
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"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Validating JSON payloads using TSOM Schema Validator
Use the TsomSchemaValidator utility class to validate JSON payloads against TSOM schemas before importing data. This helps identify errors early, reduce ETL failures, and confirm data quality.
Use this validator to check whether your JSON payloads conform to the ... | ---
title: Validating JSON payloads using TSOM Schema Validator
description: Use the TsomSchemaValidator utility class to validate JSON payloads against
TSOM schemas before importing data. This helps identify errors early, reduce ETL
failures, and confirm data quality.
keywords: []
breadcrumbs:
- Telecommunications... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/reference/components-installed-with-tsom.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/reference/components-installed-with-tsom.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/reference/components-installed-with-tsom.html | zurich | Telecommunications Service Operations Management reference | Several types of components are installed with Telecommunications Service Operations Management applications and plugins. | [] | [
"Telecommunications Service Operations Management"
] | <article class="hascomments" data-page="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/reference/components-installed-with-tsom.html" id="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/reference/components-installed-with-tsom.html"><body id="componen... | {
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"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Telecommunications Service Operations Management reference
Several types of components are installed with Telecommunications Service Operations Management applications and plugins.
| ---
title: Telecommunications Service Operations Management reference
description: Several types of components are installed with Telecommunications Service
Operations Management applications and plugins.
keywords: []
breadcrumbs:
- Telecommunications Service Operations Management
---
# Telecommunications Service Op... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/reference/example-create-a-duplicate-of-telco-generic-etl-schema.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/reference/example-create-a-duplicate-of-telco-generic-etl-schema.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/reference/example-create-a-duplicate-of-telco-generic-etl-schema.html | zurich | Example - Duplicate the Telco Generic ETL Schema | This example walks you through how to duplicate the Telco Generic Schema ETL to set up a customized Service Graph Connector (SGC) ETL for your telecom integration. Use this procedure when you want to create a baseline ETL in your | [] | [
"Telecommunications Service Operations Management",
"Configuring Telecommunications Service Operations Management",
"Set up Telecom Visibility",
"Configuring the Telecom Discovery Builder framework ETL in a connector",
"Duplicate the Telecom Discovery Builder framework ETL into a connector scope"
] | <article class="hascomments" data-page="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/reference/example-create-a-duplicate-of-telco-generic-etl-schema.html" id="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/reference/example-create-a-duplicate-of-t... | {
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"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Example - Duplicate the Telco Generic ETL Schema
This example walks you through how to duplicate the Telco Generic Schema ETL to set up a customized Service Graph Connector (SGC) ETL for your telecom integration. Use this procedure when you want to create a baseline ETL in
your connector’s application scope based on... | ---
title: Example - Duplicate the Telco Generic ETL Schema
description: This example walks you through how to duplicate the Telco Generic Schema
ETL to set up a customized Service Graph Connector (SGC) ETL for your telecom integration.
Use this procedure when you want to create a baseline ETL in your
keywords: []
... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/reference/properties-installed-with-nokia-altiplano.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/reference/properties-installed-with-nokia-altiplano.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/reference/properties-installed-with-nokia-altiplano.html | zurich | System components installed with Nokia Altiplano | System properties control how the connector operates, including discovery options and performance settings. | [] | [
"Telecommunications Service Operations Management",
"Telecommunications Service Operations Management reference"
] | <article class="hascomments" data-page="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/reference/properties-installed-with-nokia-altiplano.html" id="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/reference/properties-installed-with-nokia-altiplano.ht... | {
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"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # System components installed with Nokia Altiplano
System properties control how the connector operates, including discovery options and performance settings.
Table 1. Properties installed with Nokia Altiplano
| Property | Description |
| --- | --- |
| sn\_sgc\_altiplano.enable\_onu\_discovery | Enable or disable dis... | ---
title: System components installed with Nokia Altiplano
description: System properties control how the connector operates, including discovery
options and performance settings.
keywords: []
breadcrumbs:
- Telecommunications Service Operations Management
- Telecommunications Service Operations Management reference... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/classifying-xnfs-cisco-switch-pattern.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/classifying-xnfs-cisco-switch-pattern.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/task/classifying-xnfs-cisco-switch-pattern.html | zurich | Classifying xNFs for Telecom Cisco Switch Pattern | To access a full list of OIDs that will be classified. | [] | [
"Telecommunications Service Operations Management",
"Using Telecommunications Service Operations Management",
"Using Telecom Discovery patterns"
] | <article class="hascomments" data-page="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/classifying-xnfs-cisco-switch-pattern.html" id="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/classifying-xnfs-cisco-switch-pattern.html"><body id="clas... | {
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"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Classifying xNFs for Telecom Cisco Switch Pattern
To access a full list of OIDs that will be classified.
## Before you begin
Role required: admin
Classifier name: Standard Network Switch.
## Procedure
1. Navigate to All > Discovery Definition > CI Classification > SNMP.
2. From the list, select Standard Network... | ---
title: Classifying xNFs for Telecom Cisco Switch Pattern
description: To access a full list of OIDs that will be classified.
keywords: []
breadcrumbs:
- Telecommunications Service Operations Management
- Using Telecommunications Service Operations Management
- Using Telecom Discovery patterns
---
# Classifying xNF... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/classifying-xnfs-juniper-router-pattern.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/classifying-xnfs-juniper-router-pattern.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/task/classifying-xnfs-juniper-router-pattern.html | zurich | Classifying xNFs for Telecom Juniper MX SSH Router Pattern | To access a full list of OIDs that will be classified. | [] | [
"Telecommunications Service Operations Management",
"Using Telecommunications Service Operations Management",
"Using Telecom Discovery patterns"
] | <article class="hascomments" data-page="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/classifying-xnfs-juniper-router-pattern.html" id="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/classifying-xnfs-juniper-router-pattern.html"><body id="... | {
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"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Classifying xNFs for Telecom Juniper MX SSH Router Pattern
To access a full list of OIDs that will be classified.
## Before you begin
Role required: admin
Classifier name: Standard Network Router.
## Procedure
1. Navigate to All > Discovery Definition > CI Classification > SNMP.
2. From the list, select Standar... | ---
title: Classifying xNFs for Telecom Juniper MX SSH Router Pattern
description: To access a full list of OIDs that will be classified.
keywords: []
breadcrumbs:
- Telecommunications Service Operations Management
- Using Telecommunications Service Operations Management
- Using Telecom Discovery patterns
---
# Classi... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/classifying-xnfs-pattern-switch-pattern.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/classifying-xnfs-pattern-switch-pattern.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/task/classifying-xnfs-pattern-switch-pattern.html | zurich | Classifying xNFs for Telecom Switch Pattern | To access a full list of OIDs that will be classified. | [] | [
"Telecommunications Service Operations Management",
"Using Telecommunications Service Operations Management",
"Using Telecom Discovery patterns"
] | <article class="hascomments" data-page="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/classifying-xnfs-pattern-switch-pattern.html" id="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/classifying-xnfs-pattern-switch-pattern.html"><body id="... | {
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"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Classifying xNFs for Telecom Switch Pattern
To access a full list of OIDs that will be classified.
## Before you begin
Role required: admin
Classifier name: Standard Network Switch.
## Procedure
1. Navigate to All > Discovery Definition > CI Classification > SNMP.
2. From the list, select Standard Network Switc... | ---
title: Classifying xNFs for Telecom Switch Pattern
description: To access a full list of OIDs that will be classified.
keywords: []
breadcrumbs:
- Telecommunications Service Operations Management
- Using Telecommunications Service Operations Management
- Using Telecom Discovery patterns
---
# Classifying xNFs for ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/classifying-xnfs-telecom-cisco.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/classifying-xnfs-telecom-cisco.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/task/classifying-xnfs-telecom-cisco.html | zurich | Classifying xNFs for Telecom Cisco 7613 Router Pattern | To access a full list of OIDs that will be classified. | [] | [
"Telecommunications Service Operations Management",
"Using Telecommunications Service Operations Management",
"Using Telecom Discovery patterns"
] | <article class="hascomments" data-page="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/classifying-xnfs-telecom-cisco.html" id="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/classifying-xnfs-telecom-cisco.html"><body id="classifying-xnfs-t... | {
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"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Classifying xNFs for Telecom Cisco 7613 Router Pattern
To access a full list of OIDs that will be classified.
## Before you begin
Role required: admin
Classifier name: Standard Network Router.
## Procedure
1. Navigate to All > Discovery Definition > CI Classification > SNMP.
2. From the list, select Standard Ne... | ---
title: Classifying xNFs for Telecom Cisco 7613 Router Pattern
description: To access a full list of OIDs that will be classified.
keywords: []
breadcrumbs:
- Telecommunications Service Operations Management
- Using Telecommunications Service Operations Management
- Using Telecom Discovery patterns
---
# Classifyin... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/configure-attribute-value-discrepancy-in-cmdb-360.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/configure-attribute-value-discrepancy-in-cmdb-360.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/task/configure-attribute-value-discrepancy-in-cmdb-360.html | zurich | Configure attribute value discrepancy in CMDB 360 | Configure attribute comparison settings in CMDB 360 to detect data inconsistencies across multiple discovery sources. | [] | [
"Telecommunications Service Operations Management",
"Configuring Telecommunications Service Operations Management",
"Set up Telecom Visibility",
"Activate Telecom Discrepancy Identification and Reconciliation"
] | <article class="hascomments" data-page="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/configure-attribute-value-discrepancy-in-cmdb-360.html" id="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/configure-attribute-value-discrepancy-in-cmdb-... | {
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"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Configure attribute value discrepancy in CMDB 360
Configure attribute comparison settings in CMDB 360 to detect data inconsistencies across multiple discovery sources.
## Before you begin
Role required: admin
Confirm that CMDB 360 is enabled and configured in your instance.
## About this task
The following scre... | ---
title: Configure attribute value discrepancy in CMDB 360
description: Configure attribute comparison settings in CMDB 360 to detect data inconsistencies
across multiple discovery sources.
keywords: []
breadcrumbs:
- Telecommunications Service Operations Management
- Configuring Telecommunications Service Operatio... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/configure-certification-filter-for-audit.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/configure-certification-filter-for-audit.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/task/configure-certification-filter-for-audit.html | zurich | Configure filter for audit | Define filtering conditions to control the scope of Telecom Discrepancy audits. These filters ensure that audits run only on the desired set of CIs, improving performance and targeting accuracy. | [] | [
"Telecommunications Service Operations Management",
"Configuring Telecommunications Service Operations Management",
"Set up Telecom Visibility",
"Activate Telecom Discrepancy Identification and Reconciliation"
] | <article class="hascomments" data-page="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/configure-certification-filter-for-audit.html" id="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/configure-certification-filter-for-audit.html"><body id... | {
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"title": "Telecommunications Service Operations Management",
"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Configure filter for audit
Define filtering conditions to control the scope of Telecom Discrepancy audits. These filters ensure that audits run only on the desired set of CIs, improving performance and targeting accuracy.
## Before you begin
Role required: admin
## About this task
Understanding Filtering Conditi... | ---
title: Configure filter for audit
description: Define filtering conditions to control the scope of Telecom Discrepancy
audits. These filters ensure that audits run only on the desired set of CIs, improving
performance and targeting accuracy.
keywords: []
breadcrumbs:
- Telecommunications Service Operations Mana... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/configure-concurrent-import-and-parallel-loading.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/configure-concurrent-import-and-parallel-loading.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/task/configure-concurrent-import-and-parallel-loading.html | zurich | Configure concurrent import and parallel loading for Nokia Altiplano | Improve the efficiency of large data imports from Nokia Altiplano by configuring concurrent imports and enabling parallel loading. This configuration allows the platform to run multiple data import and transformation jobs simultaneously. | [] | [
"Telecommunications Service Operations Management",
"Configuring Telecommunications Service Operations Management",
"Set up Telecom Visibility",
"Configuring Nokia Altiplano service graph connector"
] | <article class="hascomments" data-page="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/configure-concurrent-import-and-parallel-loading.html" id="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/configure-concurrent-import-and-parallel-loadin... | {
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"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Configure concurrent import and parallel loading for Nokia Altiplano
Improve the efficiency of large data imports from Nokia Altiplano by configuring concurrent imports and enabling parallel loading. This configuration allows the platform to run multiple data import and transformation jobs
simultaneously.
## Before... | ---
title: Configure concurrent import and parallel loading for Nokia Altiplano
description: Improve the efficiency of large data imports from Nokia Altiplano by
configuring concurrent imports and enabling parallel loading. This configuration
allows the platform to run multiple data import and transformation jobs s... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/configure-telecom-reconciliation.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/configure-telecom-reconciliation.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/task/configure-telecom-reconciliation.html | zurich | Activate Telecom Discrepancy Identification and Reconciliation | Activate the Telecom Discrepancy Identification and Reconciliation feature (part of the Telecom Visibility plugin) to ensure consistency between telecom network resources discovered in the live network and the data represented in the CMDB or Telecom Network Inventory (TNI). This feature | [] | [
"Telecommunications Service Operations Management",
"Configuring Telecommunications Service Operations Management",
"Set up Telecom Visibility"
] | <article class="hascomments" data-page="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/configure-telecom-reconciliation.html" id="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/configure-telecom-reconciliation.html"><body id="configure-tele... | {
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"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Activate Telecom Discrepancy Identification and Reconciliation
Activate the Telecom Discrepancy Identification and Reconciliation feature (part of the Telecom Visibility plugin) to ensure consistency between telecom network resources discovered in the live network and the data
represented in the CMDB or Telecom Netw... | ---
title: Activate Telecom Discrepancy Identification and Reconciliation
description: Activate the Telecom Discrepancy Identification and Reconciliation feature
(part of the Telecom Visibility plugin) to ensure consistency between telecom network
resources discovered in the live network and the data represented in... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/configuring-tni-entiry-support-for-duplicated-etls.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/configuring-tni-entiry-support-for-duplicated-etls.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/task/configuring-tni-entiry-support-for-duplicated-etls.html | zurich | Extend TNI entity support for duplicated ETLs | When Telecom Network Inventory (TNI) is enabled, every Configuration Item (CI) created by a duplicated ETL must have a corresponding TNI Entity. | [] | [
"Telecommunications Service Operations Management",
"Configuring Telecommunications Service Operations Management",
"Set up Telecom Visibility",
"Configuring the Telecom Discovery Builder framework ETL in a connector"
] | <article class="hascomments" data-page="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/configuring-tni-entiry-support-for-duplicated-etls.html" id="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/configuring-tni-entiry-support-for-duplicated... | {
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"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Extend TNI entity support for duplicated ETLs
When Telecom Network Inventory (TNI) is enabled, every Configuration Item (CI) created by a duplicated ETL must have a corresponding TNI Entity.
## Before you begin
Role required: admin
* Ensure TNI is installed and active in your instance.
* Complete the duplication ... | ---
title: Extend TNI entity support for duplicated ETLs
description: When Telecom Network Inventory (TNI) is enabled, every Configuration
Item (CI) created by a duplicated ETL must have a corresponding TNI Entity.
keywords: []
breadcrumbs:
- Telecommunications Service Operations Management
- Configuring Telecommunic... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/configuring-tsom-visibility.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/configuring-tsom-visibility.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/task/configuring-tsom-visibility.html | zurich | Set up Telecom Visibility | Telecom Visibility provides foundational capabilities that support both Telecom Discovery and Telecom Discrepancy Identification & Reconciliation. It includes shared logic, enhanced CI class models, and Identification and Reconciliation Engine (IRE) updates tailored for telecom network elements. | [] | [
"Telecommunications Service Operations Management",
"Configuring Telecommunications Service Operations Management"
] | <article class="hascomments" data-page="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/configuring-tsom-visibility.html" id="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/configuring-tsom-visibility.html"><body id="configuring-tsom-visibil... | {
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"title": "Telecommunications Service Operations Management",
"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Set up Telecom Visibility
Telecom Visibility provides foundational capabilities that support both Telecom Discovery and Telecom Discrepancy Identification & Reconciliation. It includes shared logic, enhanced CI class models, and Identification and
Reconciliation Engine (IRE) updates tailored for telecom network elem... | ---
title: Set up Telecom Visibility
description: Telecom Visibility provides foundational capabilities that support both
Telecom Discovery and Telecom Discrepancy Identification & Reconciliation. It includes
shared logic, enhanced CI class models, and Identification and Reconciliation Engine
(IRE) updates tailor... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/control-ci-attribute-updates-using-reconciliation-rules.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/control-ci-attribute-updates-using-reconciliation-rules.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/task/control-ci-attribute-updates-using-reconciliation-rules.html | zurich | Control CI attribute updates using Reconciliation rules | To prevent specific attributes of a Configuration Item (CI) from being overwritten by Discovery or other data sources, use Reconciliation Rules. These rules define which data source is trusted to update a particular attribute when multiple sources provide values. | [] | [
"Telecommunications Service Operations Management",
"Configuring Telecommunications Service Operations Management",
"Set up Telecom Visibility",
"Activate Telecom Discrepancy Identification and Reconciliation"
] | <article class="hascomments" data-page="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/control-ci-attribute-updates-using-reconciliation-rules.html" id="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/control-ci-attribute-updates-using-recon... | {
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"title": "Telecommunications Service Operations Management",
"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Control CI attribute updates using Reconciliation rules
To prevent specific attributes of a Configuration Item (CI) from being overwritten by Discovery or other data sources, use Reconciliation Rules. These rules define which data source is trusted to update a particular attribute
when multiple sources provide value... | ---
title: Control CI attribute updates using Reconciliation rules
description: To prevent specific attributes of a Configuration Item (CI) from being
overwritten by Discovery or other data sources, use Reconciliation Rules. These
rules define which data source is trusted to update a particular attribute when
mul... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/create-a-data-source-similar-to-tsom-core-data-source.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/create-a-data-source-similar-to-tsom-core-data-source.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/task/create-a-data-source-similar-to-tsom-core-data-source.html | zurich | Create a data source similar to Telecom core data source | Set up a schema-compliant data source in the connector’s application scope to simulate telecom data and ensure successful testing and validation of the Telecom Discovery Builder framework ETL before integrating with live device data. | [] | [
"Telecommunications Service Operations Management",
"Configuring Telecommunications Service Operations Management",
"Set up Telecom Visibility",
"Configuring the Telecom Discovery Builder framework ETL in a connector"
] | <article class="hascomments" data-page="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/create-a-data-source-similar-to-tsom-core-data-source.html" id="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/create-a-data-source-similar-to-tsom-core-... | {
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"title": "Telecommunications Service Operations Management",
"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Create a data source similar to Telecom core data source
Set up a schema-compliant data source in the connector’s application scope to simulate telecom data and ensure successful testing and validation of the Telecom Discovery Builder framework ETL before integrating with live
device data.
## Before you begin
Role... | ---
title: Create a data source similar to Telecom core data source
description: "Set up a schema-compliant data source in the connector\u2019s application\
\ scope to simulate telecom data and ensure successful testing and validation of\
\ the Telecom Discovery Builder framework ETL before integrating with live de... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/deploy-a-new-service-graph-connector-with-duplicated-etl.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/deploy-a-new-service-graph-connector-with-duplicated-etl.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/task/deploy-a-new-service-graph-connector-with-duplicated-etl.html | zurich | Deploy a new service graph connector with existing ETL | Associate a new Service Graph Connector (SGC) with an existing ETL. | [] | [
"Telecommunications Service Operations Management",
"Configuring Telecommunications Service Operations Management",
"Set up Telecom Visibility",
"Configuring the Telecom Discovery Builder framework ETL in a connector"
] | <article class="hascomments" data-page="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/deploy-a-new-service-graph-connector-with-duplicated-etl.html" id="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/deploy-a-new-service-graph-connector-wi... | {
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"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Deploy a new service graph connector with existing ETL
Associate a new Service Graph Connector (SGC) with an existing ETL.
## Before you begin
Role required: admin
Ensure the required Service Graph Connector plugin is activated.
## Procedure
1. Navigate to All > IntegrationHub ETL.
2. Open the duplicated ETL co... | ---
title: Deploy a new service graph connector with existing ETL
description: Associate a new Service Graph Connector (SGC) with an existing ETL.
keywords: []
breadcrumbs:
- Telecommunications Service Operations Management
- Configuring Telecommunications Service Operations Management
- Set up Telecom Visibility
- Con... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/duplicate-the-generic-etl-to-use-a-specific-connector.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/duplicate-the-generic-etl-to-use-a-specific-connector.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/task/duplicate-the-generic-etl-to-use-a-specific-connector.html | zurich | Duplicate the Telecom Discovery Builder framework ETL into a connector scope | The Telecom Discovery Builder framework ETL enables Service Graph Connector (SGC) teams to rapidly adopt a standardized, schema-compliant data ingestion pipeline without building ETL logic from scratch. | [] | [
"Telecommunications Service Operations Management",
"Configuring Telecommunications Service Operations Management",
"Set up Telecom Visibility",
"Configuring the Telecom Discovery Builder framework ETL in a connector"
] | <article class="hascomments" data-page="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/duplicate-the-generic-etl-to-use-a-specific-connector.html" id="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/duplicate-the-generic-etl-to-use-a-specifi... | {
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"title": "Telecommunications Service Operations Management",
"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Duplicate the Telecom Discovery Builder framework ETL into a connector scope
The Telecom Discovery Builder framework ETL enables Service Graph Connector (SGC) teams to rapidly adopt a standardized, schema-compliant data ingestion pipeline without building ETL logic from scratch.
## Before you begin
Role required: ... | ---
title: Duplicate the Telecom Discovery Builder framework ETL into a connector scope
description: The Telecom Discovery Builder framework ETL enables Service Graph Connector
(SGC) teams to rapidly adopt a standardized, schema-compliant data ingestion pipeline
without building ETL logic from scratch.
keywords: []... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/initial-setup-procedure.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/initial-setup-procedure.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/task/initial-setup-procedure.html | zurich | Install and configure the Nokia Altiplano | Learn how to install and configure the Service Graph Connector for Nokia Altiplano, including optional demo data, connectivity setup, and data collection schedules. | [] | [
"Telecommunications Service Operations Management",
"Configuring Telecommunications Service Operations Management",
"Set up Telecom Visibility",
"Configuring Nokia Altiplano service graph connector"
] | <article class="hascomments" data-page="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/initial-setup-procedure.html" id="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/initial-setup-procedure.html"><body id="initial-setup-procedure"><main r... | {
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"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Install and configure the Nokia Altiplano
Learn how to install and configure the Service Graph Connector for Nokia Altiplano, including optional demo data, connectivity setup, and data collection schedules.
## Before you begin
Role required: admin
## About this task
Confirm you are operating in the Service Graph... | ---
title: Install and configure the Nokia Altiplano
description: Learn how to install and configure the Service Graph Connector for Nokia
Altiplano, including optional demo data, connectivity setup, and data collection
schedules.
keywords: []
breadcrumbs:
- Telecommunications Service Operations Management
- Config... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/install-horizontal-telecommunication-discoverypatterns.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/install-horizontal-telecommunication-discoverypatterns.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/task/install-horizontal-telecommunication-discoverypatterns.html | zurich | Install Horizontal Discovery and set up Discovery Patterns | Install Horizontal Discovery patterns understanding the dependencies and requirements. | [] | [
"Telecommunications Service Operations Management",
"Configuring Telecommunications Service Operations Management",
"Set up Telecom Visibility"
] | <article class="hascomments" data-page="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/install-horizontal-telecommunication-discoverypatterns.html" id="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/install-horizontal-telecommunication-disc... | {
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"title": "Telecommunications Service Operations Management",
"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Install Horizontal Discovery and set up Discovery Patterns
Install Horizontal Discovery patterns understanding the dependencies and requirements.
## Before you begin
Role required: admin
Ensure you have a subscription to TSOM.
## About this task
Visit the ServiceNow Store website to view all the available apps ... | ---
title: Install Horizontal Discovery and set up Discovery Patterns
description: Install Horizontal Discovery patterns understanding the dependencies
and requirements.
keywords: []
breadcrumbs:
- Telecommunications Service Operations Management
- Configuring Telecommunications Service Operations Management
- Set up... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/multi-instance-setup.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/multi-instance-setup.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/task/multi-instance-setup.html | zurich | Set up multiple Nokia Altiplano instances | Learn how to configure and manage multiple Nokia Altiplano instances within a single ServiceNow environment. This enables administrators and integrators to create independent connection aliases and import schedules customized to specific filtering or frequency needs. | [] | [
"Telecommunications Service Operations Management",
"Configuring Telecommunications Service Operations Management",
"Set up Telecom Visibility",
"Configuring Nokia Altiplano service graph connector"
] | <article class="hascomments" data-page="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/multi-instance-setup.html" id="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/multi-instance-setup.html"><body id="multi-instance-setup"><main role="main... | {
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"title": "Telecommunications Service Operations Management",
"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Set up multiple Nokia Altiplano instances
Learn how to configure and manage multiple Nokia Altiplano instances within a single ServiceNow environment. This enables administrators and integrators to create independent connection aliases and import schedules customized
to specific filtering or frequency needs.
## Bef... | ---
title: Set up multiple Nokia Altiplano instances
description: Learn how to configure and manage multiple Nokia Altiplano instances
within a single ServiceNow environment. This enables administrators and integrators
to create independent connection aliases and import schedules customized to specific
filtering ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/run-and-verify-import-for-nokia-altiplano-service-graph-connector.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/run-and-verify-import-for-nokia-altiplano-service-graph-connector.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/task/run-and-verify-import-for-nokia-altiplano-service-graph-connector.html | zurich | Run and verify import for Nokia Altiplano Service Graph Connector | Manually execute a configured import schedule for the Nokia Altiplano Service Graph Connector. You can also execute the import to validate the connector setup, run ad-hoc imports, or test newly configured connection aliases. This task helps ensure that data from | [] | [
"Telecommunications Service Operations Management",
"Using Telecommunications Service Operations Management"
] | <article class="hascomments" data-page="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/run-and-verify-import-for-nokia-altiplano-service-graph-connector.html" id="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/run-and-verify-import-for-noki... | {
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{
"title": "Telecommunications Service Operations Management",
"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Run and verify import for Nokia Altiplano Service Graph Connector
Manually execute a configured import schedule for the Nokia Altiplano Service Graph Connector. You can also execute the import to validate the connector setup, run ad-hoc imports, or test newly configured connection aliases.
This task helps ensure tha... | ---
title: Run and verify import for Nokia Altiplano Service Graph Connector
description: Manually execute a configured import schedule for the Nokia Altiplano
Service Graph Connector. You can also execute the import to validate the connector
setup, run ad-hoc imports, or test newly configured connection aliases. T... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/run-audits.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/run-audits.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/task/run-audits.html | zurich | Run Telecom Discrepancy audit | The Telecom Discrepancy Audit validates the integrity of configuration items (CIs) and relationships across your telecom inventory using the CMDB Compliance framework. | [] | [
"Telecommunications Service Operations Management",
"Using Telecommunications Service Operations Management"
] | <article class="hascomments" data-page="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/run-audits.html" id="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/run-audits.html"><body><main role="main"><article role="article" class="dita" aria-la... | {
"attachments": {
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"enus"
],
"breadcrumbs": [
{
"title": "Telecommunications Service Operations Management",
"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Run Telecom Discrepancy audit
The Telecom Discrepancy Audit validates the integrity of configuration items (CIs) and relationships across your telecom inventory using the CMDB Compliance framework.
## Before you begin
Role required: admin
## About this task
The Telecom Discrepancy Audit is part of the CMDB Compl... | ---
title: Run Telecom Discrepancy audit
description: The Telecom Discrepancy Audit validates the integrity of configuration
items (CIs) and relationships across your telecom inventory using the CMDB Compliance
framework.
keywords: []
breadcrumbs:
- Telecommunications Service Operations Management
- Using Telecommu... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/update-data-source-of-the-connector.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/update-data-source-of-the-connector.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/task/update-data-source-of-the-connector.html | zurich | Update the data source of the connector | Link the duplicated ETL to a valid data source for your specific connector. | [] | [
"Telecommunications Service Operations Management",
"Configuring Telecommunications Service Operations Management",
"Set up Telecom Visibility",
"Configuring the Telecom Discovery Builder framework ETL in a connector"
] | <article class="hascomments" data-page="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/update-data-source-of-the-connector.html" id="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/update-data-source-of-the-connector.html"><body id="update-d... | {
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"all_attachments": null,
"topic_attachments": []
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"enus"
],
"breadcrumbs": [
{
"title": "Telecommunications Service Operations Management",
"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Update the data source of the connector
Link the duplicated ETL to a valid data source for your specific connector.
## Before you begin
Role required: admin
## About this task
The following screenshot can help you to replace the default source with your connector's data source.
## Procedure
1. Navigate to All ... | ---
title: Update the data source of the connector
description: Link the duplicated ETL to a valid data source for your specific connector.
keywords: []
breadcrumbs:
- Telecommunications Service Operations Management
- Configuring Telecommunications Service Operations Management
- Set up Telecom Visibility
- Configurin... |
https://www.servicenow.com/docs/en-US/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/use-attribute-value-discrepancy-in-cmdb-360.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-telecom-service-ops/page/product/tmt-telecom-service-operations-mgt/task/use-attribute-value-discrepancy-in-cmdb-360.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-telecom-service-ops | product/tmt-telecom-service-operations-mgt/task/use-attribute-value-discrepancy-in-cmdb-360.html | zurich | Generate reports for attribute value discrepancies | Use CMDB 360 to generate reports that highlight discrepancies in attribute values between different discovery sources or between a discovery source and the CMDB baseline. | [] | [
"Telecommunications Service Operations Management",
"Using Telecommunications Service Operations Management"
] | <article class="hascomments" data-page="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/use-attribute-value-discrepancy-in-cmdb-360.html" id="bundle:zurich-telecom-service-ops/enus/product/tmt-telecom-service-operations-mgt/task/use-attribute-value-discrepancy-in-cmdb-360.html"><b... | {
"attachments": {
"all_attachments": null,
"topic_attachments": []
},
"available_languages": [
"enus"
],
"breadcrumbs": [
{
"title": "Telecommunications Service Operations Management",
"topic_id": "product/tmt-telecom-service-operations-mgt/concept/telecommunications-service-opera... | # Generate reports for attribute value discrepancies
Use CMDB 360 to generate reports that highlight discrepancies in attribute values between different discovery sources or between a discovery source and the CMDB baseline.
## Before you begin
Role required: admin
## About this task
Attribute value discrepancy rep... | ---
title: Generate reports for attribute value discrepancies
description: Use CMDB 360 to generate reports that highlight discrepancies in attribute
values between different discovery sources or between a discovery source and the
CMDB baseline.
keywords: []
breadcrumbs:
- Telecommunications Service Operations Mana... |
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