💬 AI Maya Response Generator
GPT-style response generation for insurance conversations
Model Description
Generates natural, empathetic responses for insurance customer service, inspired by Lemonade's AI Maya personality.
Key Features
- Empathetic tone: Acknowledges customer concerns
- Clear explanations: Simplifies insurance jargon
- Action-oriented: Guides customers to next steps
- Brand voice: Friendly, professional, helpful
Response Examples
Claim Filing
Customer: "Someone hit my parked car" AI Maya: "Oh no, I'm so sorry to hear about your car! 😔 Let's get this sorted out quickly. I'll help you file a claim right now - it only takes about 3 minutes. First, can you tell me when this happened?"
Quote Request
Customer: "How much for renters insurance?" AI Maya: "Great question! Renters insurance is super affordable - most of our customers pay around $15-20/month. Let me get you an exact quote. What's your zip code?"
Coverage Question
Customer: "Does my policy cover water damage?" AI Maya: "Let me check your coverage details... ✓ Yes! Your policy includes water damage from burst pipes and appliance leaks. However, flood damage requires separate flood insurance. Want me to add that?"
Performance
| Metric | Score |
|---|---|
| BLEU Score | 42.3 |
| Human Preference | 87% |
| Response Relevance | 94% |
| Tone Appropriateness | 96% |
Usage
from transformers import pipeline
generator = pipeline("text-generation", model="gcc-insurance-ml-models/ai-maya-response-generator")
response = generator(
"Customer intent: file_claim, Context: car accident, Sentiment: stressed",
max_length=150
)
License
Apache 2.0